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Scan Library files - Not working on Ethernet

matlear46800matlear46800 Members, Plex Pass Posts: 9 Plex Pass

Hello, scan library files is not working on built in Ethernet.
I have to switch to wifi !!!

I got this shield tv only yesterday and I have had nothing but troubleshooting for the past 24hrs !!!

WTF is going on ?? I thought this was supposed to be the ultimate plex server ?

Are you guys working with NVIDIA and GOOGLE fixing these bugs ?

Answers

  • matlear46800matlear46800 Members, Plex Pass Posts: 9 Plex Pass
  • kegobeer-plexkegobeer-plex Members, Plex Pass Posts: 5,122 Plex Pass

    Please explain what you mean by scan library files on built in Ethernet? Where is your media located (on the Shield TV's internal storage, on attached storage, on your local network)? How are you accessing the Plex Server settings?

    Where are my log files?

    How do I properly name my media files?

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: 1.7.5 running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

  • matlear46800matlear46800 Members, Plex Pass Posts: 9 Plex Pass
    edited May 8

    Hey sorry, just really annoyed that I have had to spend the last 24hrs trying to get this set up !

    This is my 10th factory reset.

    Network drive mounted from windows server 2012 R2 to Shield TV (Ethernet) (firewall off on win server for all domains)

    Scan library finds no media (see logs attached)

    Unplug Ethernet and connect to wifi, scan media is now working and files are added to my library.

    It seems there is some smb issues when connected via Ethernet to my switch, if I connect via the wireless access point all works just fine.

    Controlling plex server from pc with plex media player.

    You can see in the logs of the plex server lots and lots of errors whils connected via Ethernet.

    Kodi works just fine when on Ethernet and can scan / playback files on my windows media smb share.

  • kegobeer-plexkegobeer-plex Members, Plex Pass Posts: 5,122 Plex Pass

    There are known issues with SMB + Shield TV + Plex. Lots of forum activity on the NVIDIA Shield TV board about it. I recommend you review all the threads on this forum, then head over to the NVIDIA forum and review those. There is an upcoming firmware update for the Shield TV that has been reported by beta users to fix it, so we've got that going for us, which is nice.

    Where are my log files?

    How do I properly name my media files?

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: 1.7.5 running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

  • matlear46800matlear46800 Members, Plex Pass Posts: 9 Plex Pass

    I don't see how this can be a Nvidia issue, I can browse the mounted SMB folders on the NVidia shield with TV File Commander just fine and open the videos in VLC. Also no issues in Kodi browsing and scanning these mounted files.

    Thanks for a wasted 2 days PLEX !!!!

  • kegobeer-plexkegobeer-plex Members, Plex Pass Posts: 5,122 Plex Pass

    @matlear46800 said:
    I don't see how this can be a Nvidia issue, I can browse the mounted SMB folders on the NVidia shield with TV File Commander just fine and open the videos in VLC. Also no issues in Kodi browsing and scanning these mounted files.

    Thanks for a wasted 2 days PLEX !!!!

    Total Commander and VLC are not Plex, so don't compare them. The Shield TV storage settings that allow SMB access are only there because of Plex, and Plex Server controls that. TC doesn't use it in any way, shape, or form.

    Where are my log files?

    How do I properly name my media files?

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: 1.7.5 running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

  • matlear46800matlear46800 Members, Plex Pass Posts: 9 Plex Pass
    edited May 8

    Ok great so now we have established the issue is a plex server issue :)

    And File Commander does and can access the smb that has been mounted on my system, so why not plex server ??*

    Why all the errors in the plex logs ?

  • matlear46800matlear46800 Members, Plex Pass Posts: 9 Plex Pass

    Just did another reboot, plex server came back online as local host, had to claim it and now its scanning files on the SMB , fingers crossed !

    Logs attached

  • MovieFan.PlexMovieFan.Plex Members, Plex Pass, Plex Ninja Posts: 15,371 Plex Employee

    Your logs show that your TV library is pointing to the internal storage location.

    May 08, 2017 16:08:19.242 [11317] DEBUG - Deleting directory [] (19)
    May 08, 2017 16:08:19.244 [11317] DEBUG - Deleting directory [Android] (20)
    May 08, 2017 16:08:19.246 [11317] DEBUG - Deleting directory [Android/data] (21)
    May 08, 2017 16:08:19.247 [11317] DEBUG - Deleting directory [Android/data/com.android.vending] (22)
    May 08, 2017 16:08:19.248 [11317] DEBUG - Deleting directory [Android/data/com.android.vending/files] (23)
    May 08, 2017 16:08:19.249 [11317] DEBUG - Deleting directory [Android/data/com.google.android.music] (24)
    May 08, 2017 16:08:19.250 [11317] DEBUG - Deleting directory [Android/data/com.google.android.music/files] (25)
    May 08, 2017 16:08:19.252 [11317] DEBUG - Deleting directory [Android/data/com.google.android.youtube.tv] (26)
    May 08, 2017 16:08:19.254 [11317] DEBUG - Deleting directory [Android/data/com.google.android.youtube.tv/cache] (27)
    May 08, 2017 16:08:19.255 [11317] DEBUG - Deleting directory [Android/data/com.nvidia.tegrazone3] (28)
    May 08, 2017 16:08:19.257 [11317] DEBUG - Deleting directory [Android/data/com.nvidia.tegrazone3/files] (29)
    May 08, 2017 16:08:19.259 [11317] DEBUG - Deleting directory [Android/data/com.nvidia.tegrazone3/files/Download] (30)
    May 08, 2017 16:08:19.260 [11317] DEBUG - Deleting directory [Android/data/com.plexapp.mediaserver.smb] (31)
    May 08, 2017 16:08:19.264 [11317] DEBUG - Deleting directory [Android/data/com.plexapp.mediaserver.smb/cache] (32)
    May 08, 2017 16:08:19.266 [11317] DEBUG - Deleting directory [Android/data/org.xbmc.kodi] (33)
    May 08, 2017 16:08:19.267 [11317] DEBUG - Deleting directory [Android/data/org.xbmc.kodi/files] (34)
    May 08, 2017 16:08:19.269 [11317] DEBUG - Deleting directory [Android/obb] (35)
    May 08, 2017 16:08:19.271 [11317] DEBUG - Deleting directory [Android/obb/org.xbmc.kodi] (36)

    Did you intend to have these folders in your library?

  • matlear46800matlear46800 Members, Plex Pass Posts: 9 Plex Pass

    @MovieFan.Plex said:
    Your logs show that your TV library is pointing to the internal storage location.

    Did you intend to have these folders in your library?

    If you check the logs again you will see that I'm pointed to the smb

    /storage/STORAGE/Movies/
    /storage/STORAGE/Tv/

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