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Unable to connect to content server Qnap+Plex+Samsung UN65JU7500FXZA (2015)

SportsperformanceSportsperformance Posts: 1Members, Plex Pass Plex Pass

Hi there, I have a new Qnap 453a server with Plex client on my Samsung N65JU7500FXZA (2015.). When selecting movies, I can occasionally get them to play after a several tries, but for the most part I am getting the "cannot connect to content server" message.

I have uninstalled and reinstalled on Qnap, laptop, and the TV multiple times as well as removed and created new libraries. The movie's have been self encoded and play via a borrowed Roku without any issue. I have beat the forums here and on the net to death looking for answers to no avail. My boyfriend and I are both experiencing the same issues, with the exact same equipment, except that he has a personal router and modem. We are both Plex Pro users as well. I can send error logs if need be, but am not sure how to do it. Any help is greatly appreciated.

Internet connection: Comcast Modem/Router: Arris TG1682G; 100mbps
Qnap TS- 453a
Direct Ethernet Connection
Plex Version

Model: UN65JU7500FXZA (2015)
Plex Version: 2.008
Use Secure Connections Disabled
Initial Buffer: Auto
Pending Buffer: Auto
Total Buffer: Auto
Playbac Mode: Auto

Plex for Windows

MP4 Container
Video Codec H264
Audio Codec: AAC - 5.1 Multi Channel

Plex Settings:
Everything is at Default except DLNA Server enabled
Secured Connection: Preferred


  • OrcaOrca Plex for Samsung Developer Posts: 7,560Members, Plex Pass, Plex Ninja Plex Ninja

    Your server might have a wrong profile file installed, look here for a possible solution.
    Information on how to create a logfile can be found here.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

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