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Some movies stuck at 13% or 33% while loading

tocheebatocheeba Posts: 25 Plex Pass

Never had issues before until recently. I have the Roku Premiere over 5ghz wifi. Network is not an issue - it's what I do for a living. Wireless is crazy fast, and I have cat6 everywhere in the house. Loading would never take long before, for the past couple weeks, some stuff gets stuck loading around 13 or 33%. I read an old post that said enable force direct play - which I did - but then there is no audio.

Any suggestions? Eventually most movies will play - just takes a long time to load. If I stop a movie and come back later though, I have to start from scratch. It just gets stuck looping between 13-33%.

Plex server is fine - other various clients (embedded, windows, etc) work fine.


  • spikemixturespikemixture Posts: 928 Plex Pass

    What is the server?
    Are the problem files the same format as "older" ones?

    You say your wifi is crazy fast! And you have cat6 everywhere!
    Hardwire your roku and if you get the same issue you can cross off wifi as an issue.

  • srenfinaldeathsrenfinaldeath Posts: 7 ✭✭
    edited May 12

    Hello there. When the Roku gets stuck, from my experience, is been because audio format was something it could not play. Like DTS HD or Doldy Atmos. Changing the audio format allowed my roku to play the movie.

  • Elijah_BaleyElijah_Baley Posts: 3,750 Plex Pass
    edited May 13

    Wireless, no matter how "strong" the signal, has a myriad of things that can go wrong like interference etc. Thos yhings can cause problems in streaming that are extremely hard to diagnose. Whenever you have problems the first thing that should be looked at it any wireless link in the chain. If the server is connected wirelessly then that is the source of many problems. Servers should never be connected wirelessly if you want reliable operation. That is not to say that a wireless server can not work but the very nature of wireless introduces many potential problems that can, and often does, impact streaming adversely.

    Clients can be wireless and reliable but the server not so much.

    However, in this case, I think that the problem is not related to wireless. What is described is that the audio part of the files being streamed is forcing transcoding and the transcoding is stalling for some reason. That is server and the power of the server related somehow.

    One more thing is that 13% and 33% are simply stall points that are really pretty meaningless. 13% means that transcoding has started and 33% percent means that a part of the stream has been prepared. Neither number has any real meaning.

    To diagnose this well the people that do it best need logs bothe the server logs and the Roku logs would help a lot. The srever logs can be produced after the problem has manifested by going in the web interface to settings/help/download logs. (Be sure that"verbose logging is turned OFF) And the Roku logs can be produced by creating the error on the Roku and the, on a browser, going to the Roku's log address (h t t p://AddressOfYourRoku/logs) and copying the text into a text editor and saving the text to a file.

    Once you produce the problem and generate the logs you should then upload the logs to a message here. Go not just paste the logs in your post but rather be sure to upload the files as attachments.

    The logs are important so that the experts here can see what is actually going on.

    One more thing: If the server is used for other tasks then one or more of those other task could be interfering. While Plex is designed for coexisting well with other programs it is always best for servers to do nothing but serve so it is best for Plex's server to run nothing but Plex and whatever support programs are needed for it to operate properly.

  • trobothamtrobotham Posts: 3 Plex Pass

    I've been having the same exact issues recently, something changed recently as this has not been an issue in the past

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