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PMS crashing every night

bardianbardian Posts: 8Members, Plex Pass Plex Pass
edited May 13 in macOS/OS X (Mac)

Hi guys,

my PMS has started crashing the last couple of weeks on a daily basis although i haven't changed anything drastically on my setup or library.

PMS is installed on a MAC mini, all assets are loaded from a Synology NAS and the only thing changed was that i updated Mac Mini OS to Sierra.

Attached is the crash report from Apple and the PMS logs.
I would welcome any suggestion.

Tagged:

Answers

  • wkalexandwkalexand Posts: 19Members, Plex Pass Plex Pass

    Same symptom for me. My difference is Drobo DAS.

    Are you running DVR?

  • bardianbardian Posts: 8Members, Plex Pass Plex Pass

    I am not running any DVR...
    The weird thing is that it started happening out of nowhere.

  • jaa6921jaa6921 Posts: 1Members, Plex Pass Plex Pass

    Yes, my Plex Server 1.5.6.3790 on a Mac Mini has been remarkably stable for several months until the last few days and since then it has started crashing. I only upgraded to Sierra about 2 weeks ago and that was under duress.

    I have deleted the DVR in case its that. I did a system check and all drives are good.

    When was the last update?? Maybe the latest release is the problem

    I hate it when my server goes down - my family bitch at me as if its an entitlement. That is because Plex is really really good.....

    Help!

    :)

  • wkalexandwkalexand Posts: 19Members, Plex Pass Plex Pass

    @jaa6921 Current Version is 1.6.1.3722

    Download here

  • bardianbardian Posts: 8Members, Plex Pass Plex Pass
    edited May 22

    When the issue is happening the Plex Media Server is utilizing 100% CPU
    I am reattaching the error in case someone can have a look.

    I have installed the new version and will report whether this fixes the problem.

  • jjrjr1jjrjr1 Posts: 1,714Members, Plex Pass Plex Pass
    edited May 22

    The latest version is actually
    PMS Version 1.5.5.3634

    That is if you have Plex Pass.
    Not sure what non pass users are running.

    I thought 1.6 was still in pre-release... NO?

    LOL
    Just as I speak.. Plex Pass Just downloaded 1.6

  • SE56SE56 Posts: 1,688Members ✭✭✭✭

    @jjrjr1 said:
    The latest version is actually
    PMS Version 1.5.5.3634

    That is if you have Plex Pass.
    Not sure what non pass users are running.

    I thought 1.6 was still in pre-release... NO?

    LOL
    Just as I speak.. Plex Pass Just downloaded 1.6

    Please note the following.

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. : Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • SE56SE56 Posts: 1,688Members ✭✭✭✭

    @bardian said:
    When the issue is happening the Plex Media Server is utilizing 100% CPU
    I am reattaching the error in case someone can have a look.

    I have installed the new version and will report whether this fixes the problem.

    This problem normally comes from thumbnails enabled in PMS/Library

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. : Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • bardianbardian Posts: 8Members, Plex Pass Plex Pass

    @Gdr56 said:

    @bardian said:
    When the issue is happening the Plex Media Server is utilizing 100% CPU
    I am reattaching the error in case someone can have a look.

    I have installed the new version and will report whether this fixes the problem.

    This problem normally comes from thumbnails enabled in PMS/Library

    Any recommendation of how to resolve it?

  • SE56SE56 Posts: 1,688Members ✭✭✭✭
    edited May 24

    Resolution is to select "Never"

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. : Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • bardianbardian Posts: 8Members, Plex Pass Plex Pass

    @Gdr56 said:
    Resolution is to select "Never"

    Unfortunately this didn't fix the issue... PMS 'not responding' keeps coming.
    I have updated to the latest version but this solving the issue neither.

    Any other recommendations?

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