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Why is MillenniuM (1996) 3 seasons not recognized?

jielusjielus Members Posts: 7 ✭✭

I tried all, i read all, i checked the tvdb.com database, all looks good but Plex still not download the data for the series. When i add a poster, the series get renamed and moves to some other series! What is wrong?

Answers

  • JuiceWSAJuiceWSA Members Posts: 4,778 ✭✭✭✭✭
    edited May 15

    Log Files:
    https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
    Drag zip file to message window and drop it.

    I'll test one - to make sure TVDB isn't all blowed up. BRB with the results...

    Normally I would say; Lose the (1996) - NOT in the official name at TVDB:
    http://thetvdb.com/?tab=series&id=70940&lid=7
    You'll need to manually inject (YEAR) into a Folder/File Name when Plex coughs up a big hairball while you're trying to match a 'first run' remake/reboot, but this particular series isn't one of them:
    http://thetvdb.com/?string=millen&tab=listseries&function=Search
    ^^ There are the possibilities - no Millennium (2017) , et.al., exists so you don't need (YEAR) now - and it may be doing more harm than good, but this time, Plex is gagging up a hairball so large and juicy it's having to go outside TVDB all the way to TMDB to fail at what should be an easy TVDB match, preferring 'Millennium (2010)' - The show that's been banned at TVDB (for some reason). Looks like you'll need that (1996) after all.

    Anyway... after a couple of tests, a few Plex Dances, and some research to reveal WTF is going on, I found that:

    F:\MCEB-TV\
    .........Millennium (1996)\
    ................Season 01\
    ......................Millennium (1996) - S01E01.mp4

    ...Does, in fact, produce (finally) an instant, fully populated match from TVDB, no less. Unfortunately while Plex is delivering an epic hairball at TVDB having to go to TMDB for a match, it is revealed that the Swedish Series of the same name (not even allowed at TVDB) has no episode descriptions - only a poster... the wrong one, of course, for the wrong series.

    In the end, the above structure and file name got us here:

    Here are some general tips and information - some you will need right away and some you may need right away:

    FileBot (link in my signature) can handle naming/structuring for you automatically or manually in seconds - except in the case of 'Millennium (1996)'. Some labor will be required for this one. The good news is I've blazed the trail for you.

    What FileBot can't do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure (you may not have any of those yet - we haven't seen your log files), but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Show and Movies here:
    https://support.plex.tv/hc/en-us/articles/200241558-Agents
    Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don't it won't matter. LMA will do what it has to from the bottom. This procedure is only required for MP4/M4V files, but if you ever want to use any of those at some point - it's a dam fine idea.

    Renaming/restructuring is best performed OUTSIDE the library and you'll need to write a new bundle for the show so The Plex Dance® was invented:

    The Plex Dance®:

    1) remove show from library
    2) update library
    3) empty trash
    4) clean bundles
    https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <--- update library, empty trash, clean bundles
    5) bring names and structures into compliance
    6) replace corrected show into library
    7) update library

    All Steps. In Order. No Shortcuts.

    Let us know what happens and if something bad happens - those log files will get us where we need to go to find out what the problem is.

  • jmckeejmckee Members, Plex Pass, Plex Ninja Posts: 4,717 Plex Ninja

    Creating a test series for that show I am seeing the same thing. The server appeared to not be finding information for it from thetvdb and then searched themoviedb which has the Millennium 2010 show but not the 1996 show. I am trying to get more information because that shouldn't be happening with the agent set to thetvdb.

    To fix it I simply clicked on the ... from the poster selected incorrect match and the correct one was number 2 on the list. In this case both got a 100 score for me.

    I also tried adding the (1996) to the folder and file names and this got a correct match as well.

    Millennium (1996)/
    Season 01/
    Millennium (1996) - S01E01.mkv

  • Gdr56Gdr56 Members Posts: 1,205 ✭✭✭

    @jmckee said:
    Creating a test series for that show I am seeing the same thing. The server appeared to not be finding information for it from thetvdb and then searched themoviedb which has the Millennium 2010 show but not the 1996 show. I am trying to get more information because that shouldn't be happening with the agent set to thetvdb.

    To fix it I simply clicked on the ... from the poster selected incorrect match and the correct one was number 2 on the list. In this case both got a 100 score for me.

    I also tried adding the (1996) to the folder and file names and this got a correct match as well.

    Millennium (1996)/
    Season 01/
    Millennium (1996) - S01E01.mkv

    Hawaii five-0 apparently does the same with 1968 and 2010

  • leelyndsleelynds Members, Plex Pass Posts: 907 Plex Pass

    Way back in January, a thread was set up to get more info on the way TV shows are mis-matched, particularly when they are remakes, or series with the same name.
    https://forums.plex.tv/discussion/254362/tv-series-name-matching-research/p1

    The problem was that it seemed you often needed to include the year, even though the TVDB did not have it listed that way, and Plex defaulted to the most popular or current series. As near as I can tell, nothing was ever really resolved, and it's one of those things that I've learned to accept... if the show matches incorrectly, add a year to at least the folder name, Plex Dance, and your chances are better.

  • JuiceWSAJuiceWSA Members Posts: 4,778 ✭✭✭✭✭
    edited May 15

    @jmckee said:
    Creating a test series for that show I am seeing the same thing. The server appeared to not be finding information for it from thetvdb and then searched themoviedb which has the Millennium 2010 show but not the 1996 show. I am trying to get more information because that shouldn't be happening with the agent set to thetvdb.

    Good luck with that. As @leelynds points out - 'Research' by 'Top Men' was done wherein many issues were detected. So far nothing has happened and things continue their spiral downwards.

    To fix it I simply clicked on the ... from the poster selected incorrect match and the correct one was number 2 on the list. In this case both got a 100 score for me.

    Yep, 'Fix Match' is often suggested by employees. Apparently that's easier than fixing the problem, but what happens if a 'Refresh' happens? Another Fix Match required? I don't know. I prefer what can be some interesting detective work and a proper name (after discovering what that is), so an old fashioned match occurs. I'm funny (not, Ha-Ha) that way.

    In the old days FileBot used to work by simply going to TVDB to get the name they use. These 'new days' are very different - not better by any means, but certainly different.

  • jmckeejmckee Members, Plex Pass, Plex Ninja Posts: 4,717 Plex Ninja

    @JuiceWSA said:

    To fix it I simply clicked on the ... from the poster selected incorrect match and the correct one was number 2 on the list. In this case both got a 100 score for me.

    Yep, 'Fix Match' is often suggested by employees. Apparently that's easier than fixing the problem, but what happens if a 'Refresh' happens? Another Fix Match required? I don't know. I prefer what can be some interesting detective work and a proper name (after discovering what that is), so an old fashioned match occurs. I'm funny (not, Ha-Ha) that way.

    That's why I also tested and suggesting adding the year to the folder and name as an alternate solution that worked. A proper name that matches without doing any fix match work.

    A 'Refresh' won't change anything as it doesn't rematch shows just refreshes metadata. (If it's working the way it's supposed to be)

  • JuiceWSAJuiceWSA Members Posts: 4,778 ✭✭✭✭✭
    edited May 15

    @jmckee said:
    That's why I also tested and suggesting adding the year to the folder and name as an alternate solution that worked. A proper name that matches without doing any fix match work.

    A 'Refresh' won't change anything as it doesn't rematch shows just refreshes metadata. (If it's working the way it's supposed to be)

    I'll take your word for it - and that's 'sort of' comforting. I'll stick with 'old fashioned'. File Names and Structures that work the first time (after what can be many 'trial and error' sessions) satisfy my OCD.

    :)

  • jielusjielus Members Posts: 7 ✭✭

    It is working! Thank you chaps! Keep up the good work? I love my Qnap and Plex!

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