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Some movies & tv show missing thumbnails after reinstall

ElricXElricX Posts: 42Members, Plex Pass Plex Pass

Hi! After moving my plex database to my new home server (ubuntu 16.04) I have followed this guide: https://support.plex.tv/hc/en-us/articles/201370363-Move-an-Install-to-Another-System

I have some missing thumbnails (show/movie cover and episode)

I have do complete refresh, scan, optimize,etc withiout any success...

Your help will be appreciated.

Thanks you.

Best Answer

  • ElricXElricX Posts: 42Members, Plex Pass Plex Pass
    Accepted Answer

    Finally I found the problem, some folder in the Library was not owned by the plex user.

    In the agent log I found this:

    OSError: [Errno 13] Permission denied: '/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Media/localhost/d/57107d5cd8d47abfc525bafddcec441195193e5.bundle'

    So I do this to fix:
    sudo chown -R plex:plex /var/lib/plexmediaserver/Library and a refresh all metadata

    I also found this topic about the same problem: https://forums.plex.tv/discussion/109105/permission-denied-errors


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