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Some movies & tv show missing thumbnails after reinstall

ElricXElricX Members, Plex Pass Posts: 34 Plex Pass

Hi! After moving my plex database to my new home server (ubuntu 16.04) I have followed this guide: https://support.plex.tv/hc/en-us/articles/201370363-Move-an-Install-to-Another-System

I have some missing thumbnails (show/movie cover and episode)

I have do complete refresh, scan, optimize,etc withiout any success...

Your help will be appreciated.

Thanks you.

Best Answer

  • ElricXElricX Members, Plex Pass Posts: 34 Plex Pass
    Accepted Answer

    Finally I found the problem, some folder in the Library was not owned by the plex user.

    In the agent log I found this:

    OSError: [Errno 13] Permission denied: '/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Media/localhost/d/57107d5cd8d47abfc525bafddcec441195193e5.bundle'

    So I do this to fix:
    sudo chown -R plex:plex /var/lib/plexmediaserver/Library and a refresh all metadata

    I also found this topic about the same problem: https://forums.plex.tv/discussion/109105/permission-denied-errors

Answers

  • ChuckPAChuckPA Members, Plex Pass, Plex Ninja, Plex Team Member Posts: 13,128 Plex Team Member

    This can happen after moving (depends on how the move was performed). I personally use a different method (clone the installation to the new box at the Linux level) but when moving from disparate system types pathnames, etc, will change.

    Start first by clearing the Agent caches. https://support.plex.tv/hc/en-us/articles/202967376-Clearing-Plugin-Channel-Agent-HTTP-Caches
    Next, have it perform a full metadata Refresh. The refresh will take some time but each piece of media will be double checked again and fresh artwork retrieved.

  • ElricXElricX Members, Plex Pass Posts: 34 Plex Pass

    I have try without success... ;-(

  • ElricXElricX Members, Plex Pass Posts: 34 Plex Pass

    Any other hint?

  • ElricXElricX Members, Plex Pass Posts: 34 Plex Pass
    Accepted Answer

    Finally I found the problem, some folder in the Library was not owned by the plex user.

    In the agent log I found this:

    OSError: [Errno 13] Permission denied: '/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Media/localhost/d/57107d5cd8d47abfc525bafddcec441195193e5.bundle'

    So I do this to fix:
    sudo chown -R plex:plex /var/lib/plexmediaserver/Library and a refresh all metadata

    I also found this topic about the same problem: https://forums.plex.tv/discussion/109105/permission-denied-errors

  • ChuckPAChuckPA Members, Plex Pass, Plex Ninja, Plex Team Member Posts: 13,128 Plex Team Member

    @ElricX

    I apologize for being slow to reply. I've been extremely busy since Thursday (fully 'jammed up').

    let's walk back through this.

    1. Stop PMS
    2. now clear the Caches. To do a wholesale Cache cleaning (which is a good idea at this point)

    sudo rm -rf /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Caches/*

    Now restart PMS
    Refresh all the metadata. It will rescan and download new

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