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LG Plex App Asking for Sign-in Every time

Good Day,
I would just like to ask if there has been a resolution to this issue? as My LG Smart TV is asking for the credentials every time that the TV is turned on, even from Standby.
Thanks.

Answers

  • Gdr56Gdr56 Members Posts: 1,518 ✭✭✭✭

    @MonsterT4ils said:
    Good Day,
    I would just like to ask if there has been a resolution to this issue? as My LG Smart TV is asking for the credentials every time that the TV is turned on, even from Standby.
    Thanks.

    Server settings/Network, add your TV IP address, Tv app add to settings your Server/ Computer IP address. Found in the top right of opening Page of app.

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Satellite TV: Foxtel Australia Q2. Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • MonsterT4ilsMonsterT4ils Members Posts: 2

    @Gdr56
    Thanks for your response, but still no luck.

  • Gdr56Gdr56 Members Posts: 1,518 ✭✭✭✭

    Have you restarted your Tv from the wall and or a factory default reset

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Satellite TV: Foxtel Australia Q2. Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • MUIQMUIQ Members, Plex Pass Posts: 4 Plex Pass

    Same issue, Plex app on my LG TV has asked to link with server every time I start app.

  • Gdr56Gdr56 Members Posts: 1,518 ✭✭✭✭

    @MUIQ said:
    Same issue, Plex app on my LG TV has asked to link with server every time I start app.

    I had the same issue but i resolved it a while ago. To add to previous posts above. Maybe un install and re install, restart tv from Wall. Sign in and out of account prior may help. I can not remember exactly what i did.

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Satellite TV: Foxtel Australia Q2. Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • stanimirttstanimirtt Members Posts: 1

    Hello, I have the same issue. Recently, the app start asking me for login. Can you help me?

  • steveoldhamsteveoldham Members Posts: 5

    I have solved this in the last couple of days by doing a factory reset on the LG TV. My full post on this is here : https://forums.plex.tv/discussion/270755/should-i-have-to-enter-a-pin-everytime-i-use-my-lg-smart-tv#latest

    All the best,

    Steve

  • MUIQMUIQ Members, Plex Pass Posts: 4 Plex Pass

    One of these steps have helped me.

    1. Add home subnet to "List of IP addresses and networks that are allowed without auth" list (server setting).
    2. "Factory reset" on TV, then setup WiFi, LG account, install official Plex app and link it with server.
    3. Enter Plex server IP to "Server settings" in Plex app.

    I'll continue testing...

  • JDubbedNJDubbedN Members, Plex Pass Posts: 93 Plex Pass

    Same problem here. See my OP.

    Can't really troubleshoot because I don't direct access to the TV. But wanted to confirm the problem is still live.

  • EelcoIJsselsteijnEelcoIJsselsteijn Members, Plex Pass Posts: 1 Plex Pass

    I have the same problems here, already tried to re-install the LG plex app, no luck.
    I've also tried to put in the PMS IP in de server settings, but that didn't work either.
    I always run the last PMS version on my server.
    Problems started about 3 or 4 PMS versions ago.

  • nemesus1450nemesus1450 Members, Plex Pass Posts: 3 Plex Pass

    I have the same problem - happens intermittently.
    I have done the factory reset, re-installed everything and added the server IP... not resolved.

  • JDubbedNJDubbedN Members, Plex Pass Posts: 93 Plex Pass

    Yup. Problem still persisting here.

  • tomyuntomyun Members Posts: 11 ✭✭

    I second it. My LG projector (PF1500W with WebOS 3.0) always keeps asking sign-in on launching Plex app after each power cycle. Factory reset, adding server IP didn't help at all.

  • Gdr56Gdr56 Members Posts: 1,518 ✭✭✭✭

    @tomyun said:
    I second it. My LG projector (PF1500W with WebOS 3.0) always keeps asking sign-in on launching Plex app after each power cycle. Factory reset, adding server IP didn't help at all.

    Have you added it to server network settings, "list IP address allowed"

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Satellite TV: Foxtel Australia Q2. Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • tomyuntomyun Members Posts: 11 ✭✭

    @Gdr56 yes, I have. When I launch Plex app on TV (projector indeed), a message like "your credential is expired" shows up very shortly and moves on to sign-in screen.

  • Gdr56Gdr56 Members Posts: 1,518 ✭✭✭✭
    edited July 28

    @tomyun said:
    @Gdr56 yes, I have. When I launch Plex app on TV (projector indeed), a message like "your credential is expired" shows up very shortly and moves on to sign-in screen.

    Try reserving or as some say making your LAN IP for Server and TV / projector Static in your modem / Router. Restart everything and see how you go. Do not confuse your ISP WAN IP address as Static, that is not required.

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Satellite TV: Foxtel Australia Q2. Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • tomyuntomyun Members Posts: 11 ✭✭

    @Gdr56 my server and project already had static IP address assigned and was confirmed in the logs saying "Allowed Network", but didn't work for auto sign-in. Do you need any logs to take a further look at?

  • tomyuntomyun Members Posts: 11 ✭✭

    Just found the same issue reported by Amazon reviewers. Still not sure if it's to blame Plex or LG.

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