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Can`t install plex app windows 10

seglarvattenseglarvatten Posts: 1Members

Hello,
I'm trying to install the plex app on my windows 10 computer but get error message what can be wrong? Paste a log down bellow,

// John
[19F4:1E54][2017-05-16T19:37:22]i001: Burn v3.10.3.3007, Windows v10.0 (Build 14393: Service Pack 0), path: C:\Users\John\AppData\Local\Temp{6DC62092-C06A-4A60-B0A9-B11622D793F6}.cr\PlexMediaPlayer-1.2.5.606-0b42eb77-windows-x64(3).exe
[19F4:1E54][2017-05-16T19:37:22]i000: Initializing numeric variable 'autolaunch' to value '0'
[19F4:1E54][2017-05-16T19:37:22]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Plex\Plex Media Player'
[19F4:1E54][2017-05-16T19:37:22]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\PlexMediaPlayer.exe'
[19F4:1E54][2017-05-16T19:37:22]i009: Command Line: '-burn.clean.room=C:\Users\John\Downloads\PlexMediaPlayer-1.2.5.606-0b42eb77-windows-x64(3).exe -burn.filehandle.attached=416 -burn.filehandle.self=464'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\John\Downloads\PlexMediaPlayer-1.2.5.606-0b42eb77-windows-x64(3).exe'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\John\Downloads\'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\John\AppData\Local\Temp\Plex_Media_Player_20170516193722.log'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WixBundleName' to value 'Plex Media Player'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WixBundleManufacturer' to value 'Plex'
[19F4:1700][2017-05-16T19:37:22]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[19F4:1700][2017-05-16T19:37:22]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.5.0'
[19F4:1E54][2017-05-16T19:37:22]i100: Detect begin, 13 packages
[19F4:1E54][2017-05-16T19:37:22]i000: Registry key not found. Key = 'Software\Plex, Inc.\Plex Media Player'
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'PreviousInstallFolder' evaluates to false.
[19F4:1E54][2017-05-16T19:37:22]i000: Setting numeric variable 'FoundMfPlatDll' to value 1
[19F4:1E54][2017-05-16T19:37:22]i000: Setting numeric variable 'Found_ucrtbase_dll' to value 1
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to false.
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WinRegCurrentBuildNumber' to value '14393'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WinRegCurrentBuild' to value '14393'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WinRegEditionID' to value 'Core'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WinRegInstallationType' to value 'Client'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WinRegMediaPlayer' to value '%ProgramFiles%\Windows Media Player'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WinRegProductName' to value 'Windows 10 Home'
[19F4:1E54][2017-05-16T19:37:22]i000: Setting string variable 'WinRegReleaseID' to value '1607'
[19F4:1E54][2017-05-16T19:37:22]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14'
[19F4:1E54][2017-05-16T19:37:22]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14'
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'FoundMfPlatDll' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: pmp, state: Absent, cached: None
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[19F4:1E54][2017-05-16T19:37:22]i101: Detected package: vcredist, state: Absent, cached: Complete
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i052: Condition 'NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))' evaluates to true.
[19F4:1E54][2017-05-16T19:37:22]i199: Detect complete, result: 0x0
[19F4:1700][2017-05-16T19:37:25]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[19F4:1E54][2017-05-16T19:37:25]i200: Plan begin, 13 packages, action: Install
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[19F4:1E54][2017-05-16T19:37:25]i000: Setting string variable 'WixBundleRollbackLog_pmp' to value 'C:\Users\John\AppData\Local\Temp\Plex_Media_Player_20170516193722_000_pmp_rollback.log'
[19F4:1E54][2017-05-16T19:37:25]i000: Setting string variable 'WixBundleLog_pmp' to value 'C:\Users\John\AppData\Local\Temp\Plex_Media_Player_20170516193722_000_pmp.log'
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'Bad_VCRedist' evaluates to false.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[19F4:1E54][2017-05-16T19:37:25]i052: Condition 'NOT Bad_VCRedist' evaluates to true.
[19F4:1E54][2017-05-16T19:37:25]w321: Skipping dependency registration on package with no dependency providers: vcredist
[19F4:1E54][2017-05-16T19:37:25]i000: Setting string variable 'WixBundleLog_vcredist' to value 'C:\Users\John\AppData\Local\Temp\Plex_Media_Player_20170516193722_001_vcredist.log'
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: pmp, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[19F4:1E54][2017-05-16T19:37:25]i299: Plan complete, result: 0x0
[19F4:1E54][2017-05-16T19:37:25]i300: Apply begin
[19F4:1E54][2017-05-16T19:37:25]i010: Launching elevated engine process.
[19F4:1E54][2017-05-16T19:37:26]i011: Launched elevated engine process.
[19F4:1E54][2017-05-16T19:37:26]i012: Connected to elevated engine.
[20F0:1D7C][2017-05-16T19:37:26]i358: Pausing automatic updates.
[20F0:1D7C][2017-05-16T19:37:26]i359: Paused automatic updates.
[20F0:1D7C][2017-05-16T19:37:26]i360: Creating a system restore point.
[20F0:1D7C][2017-05-16T19:37:26]i362: System restore disabled, system restore point not created.
[20F0:1D7C][2017-05-16T19:37:26]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4497159f-5954-4e2f-8e71-8bd9436f3339}, options: 0x7, disable resume: No
[20F0:1D7C][2017-05-16T19:37:26]i000: Caching bundle from: 'C:\Users\John\AppData\Local\Temp{98EC6343-7F12-4B01-89B4-2FBDA3F4067D}.be\PlexMediaPlayer-1.2.5.606-0b42eb77-windows-x64.exe' to: 'C:\ProgramData\Package Cache{4497159f-5954-4e2f-8e71-8bd9436f3339}\PlexMediaPlayer-1.2.5.606-0b42eb77-windows-x64.exe'
[20F0:1D7C][2017-05-16T19:37:26]i320: Registering bundle dependency provider: {4497159f-5954-4e2f-8e71-8bd9436f3339}, version: 1.2.5.0
[20F0:1D7C][2017-05-16T19:37:26]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4497159f-5954-4e2f-8e71-8bd9436f3339}, resume: Active, restart initiated: No, disable resume: No
[20F0:0570][2017-05-16T19:37:29]i305: Verified acquired payload: pmp at path: C:\ProgramData\Package Cache.unverified\pmp, moving to: C:\ProgramData\Package Cache{576257EE-5D57-4D3F-A405-ABF62BFC3B44}v1.2.5\PMP.msi.
[20F0:0570][2017-05-16T19:37:30]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\10B1683EA3FF5F36F225769244BF7E7813D54AD0\vcredist_x64.exe.
[20F0:1D7C][2017-05-16T19:37:30]i323: Registering package dependency provider: {576257EE-5D57-4D3F-A405-ABF62BFC3B44}, version: 1.2.5, package: pmp
[20F0:1D7C][2017-05-16T19:37:30]i301: Applying execute package: pmp, action: Install, path: C:\ProgramData\Package Cache{576257EE-5D57-4D3F-A405-ABF62BFC3B44}v1.2.5\PMP.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="Plex\Plex Media Player" AUTOLAUNCH="0" WINDOWSTYPE="Client"'
[20F0:1D7C][2017-05-16T19:37:32]e000: Error 0x80070661: Failed to install MSI package.
[20F0:1D7C][2017-05-16T19:37:32]e000: Error 0x80070661: Failed to execute MSI package.
[19F4:1E54][2017-05-16T19:37:32]e000: Error 0x80070661: Failed to configure per-machine MSI package.
[19F4:1E54][2017-05-16T19:37:32]i319: Applied execute package: pmp, result: 0x80070661, restart: None
[19F4:1E54][2017-05-16T19:37:32]e000: Error 0x80070661: Failed to execute MSI package.
[20F0:1D7C][2017-05-16T19:37:32]i318: Skipped rollback of package: pmp, action: Uninstall, already: Absent
[19F4:1E54][2017-05-16T19:37:32]i319: Applied rollback package: pmp, result: 0x0, restart: None
[20F0:1D7C][2017-05-16T19:37:32]i329: Removed package dependency provider: {576257EE-5D57-4D3F-A405-ABF62BFC3B44}, package: pmp
[20F0:1D7C][2017-05-16T19:37:32]i351: Removing cached package: pmp, from path: C:\ProgramData\Package Cache{576257EE-5D57-4D3F-A405-ABF62BFC3B44}v1.2.5\
[20F0:1D7C][2017-05-16T19:37:32]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4497159f-5954-4e2f-8e71-8bd9436f3339}, resume: None, restart: None, disable resume: No
[20F0:1D7C][2017-05-16T19:37:32]i330: Removed bundle dependency provider: {4497159f-5954-4e2f-8e71-8bd9436f3339}
[20F0:1D7C][2017-05-16T19:37:32]i352: Removing cached bundle: {4497159f-5954-4e2f-8e71-8bd9436f3339}, from path: C:\ProgramData\Package Cache{4497159f-5954-4e2f-8e71-8bd9436f3339}\
[20F0:1D7C][2017-05-16T19:37:32]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4497159f-5954-4e2f-8e71-8bd9436f3339}, resume: None, restart initiated: No, disable resume: No
[19F4:1E54][2017-05-16T19:37:32]i399: Apply complete, result: 0x80070661, restart: None, ba requested restart: No

Answers

  • SpinredSpinred Posts: 1Members

    I'm also having the same problem :(

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