Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Problem in Combination with Samsung TV Plex App

thepatzenthepatzen Posts: 2Members, Plex Pass Plex Pass

Hi!

I try to play a mkv file with an AC3 Audio stream.
I know this file worked some a day!

Plex Log says:
[Now] Device is Samsung (TV UE55H6200).
[Now] Profile is Samsung

DEBUG - [PlexforSamsung] [Player.js] - Player Content is playing
WARN - [PlexforSamsung] [Player.js] - Player Render Error! [3]

I enabled Debug-Log for the TV also with the following result:
May 16, 2017 21:19:50.095 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [buttonPreplay.js] - Media type: movie May 16, 2017 21:19:50.101 [0x7f44503f5700] DEBUG - [PlexforSamsung] [buttonPreplay.js] - content Identifier: com.plexapp.plugins.library May 16, 2017 21:19:50.102 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - PlayQueue url: http://10.10.10.1:32400/playQueues?extrasPrefixCount=1&type=video&uri=library%3A%2F%2F2c1cbe73-9611-4428-9610-64ac54cb6c60%2Fdirectory%2Flibrary%2Fmetadata%2F105320&X-Plex-Client-Identifier=rlcph5rirxx6y&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx May 16, 2017 21:19:51.362 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - playQueue id: 1285, items queued: 2 current item: 48885 May 16, 2017 21:19:51.365 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [PlayQueue.js] - loadQueue url: http://10.10.10.1:32400/playQueues/1285?window=50&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx May 16, 2017 21:19:51.368 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Content.js] - Content URL: [http://10.10.10.1:32400/playQueues/1285?window=50&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] May 16, 2017 21:19:51.444 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueID: 1285 May 16, 2017 21:19:51.449 [0x7f44503f5700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueVersion: 3 May 16, 2017 21:19:51.449 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueSelectedItemID: 48885 May 16, 2017 21:19:51.452 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueTotalCount: 2 May 16, 2017 21:19:51.493 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueShuffled: 0 May 16, 2017 21:19:51.506 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - this options extended: {"type":"video"} May 16, 2017 21:19:51.507 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - playQueueSelectedItemOffset: 0 playQueueTotalCount: 2 May 16, 2017 21:19:51.508 [0x7f44503f5700] DEBUG - [PlexforSamsung] [PlayQueue.js] - playNext offset: 0 window: 200 type: video May 16, 2017 21:19:51.508 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - self.playQueueSelectedItem before: 0 May 16, 2017 21:19:51.507 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueSelectedItemOffset: 0 May 16, 2017 21:19:51.511 [0x7f44503f5700] DEBUG - [PlexforSamsung] [PlayQueue.js] - self.playQueueSelectedItemID before: 48885 May 16, 2017 21:19:51.526 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - last item: false, loop: 0 May 16, 2017 21:19:51.576 [0x7f44503f5700] DEBUG - [PlexforSamsung] [PlayQueue.js] - self.playQueueSelectedItem after: 0 May 16, 2017 21:19:51.580 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - self.playQueueSelectedItemID after: 48885 May 16, 2017 21:19:51.625 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [PlayQueue.js] - Update Timeline result: true May 16, 2017 21:19:51.628 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - reloadQueue url: http://10.10.10.1:32400/playQueues/1285?window=50&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-No-Cache=1494962392830 May 16, 2017 21:19:51.631 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Content.js] - Content URL: [http://10.10.10.1:32400/playQueues/1285?window=50&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-No-Cache=1494962392830] May 16, 2017 21:19:51.709 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueID: 1285 May 16, 2017 21:19:51.712 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueVersion: 3 May 16, 2017 21:19:51.714 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueSelectedItemID: 48885 May 16, 2017 21:19:51.717 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueTotalCount: 2 May 16, 2017 21:19:51.720 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueSelectedItemOffset: 0 May 16, 2017 21:19:51.736 [0x7f44503f5700] DEBUG - [PlexforSamsung] [PlayQueue.js] - queueLoaded playQueueShuffled: 0 May 16, 2017 21:19:51.749 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [PlayQueue.js] - playMedia: clip May 16, 2017 21:19:51.749 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [PlayQueue.js] - PlayMedia: 48885 at index: 0, Container type: Video, Content type: clip May 16, 2017 21:19:51.750 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - Player.setMedia options: {"key":"/library/metadata/105369","resumeTime":0,"companion":false} May 16, 2017 21:19:51.751 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Media.js] - init: [http://10.10.10.1:32400/library/metadata/105369?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] May 16, 2017 21:19:51.752 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Content.js] - Content URL: [http://10.10.10.1:32400/library/metadata/105369?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] May 16, 2017 21:19:51.810 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Media.js] - Number of available versions: 3 May 16, 2017 21:19:51.813 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Media.js] - Selected Media: 0 May 16, 2017 21:19:51.817 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Media.js] - Player.mode: CLIP May 16, 2017 21:19:51.828 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Media.js] - checkDefferred: false May 16, 2017 21:19:51.830 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Media.js] - indirect: false, callback May 16, 2017 21:19:52.019 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Subtitle.js] - Toggle Overlayed Subtitle enabled: true May 16, 2017 21:19:52.052 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - Player metadata set May 16, 2017 21:19:52.052 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - resumeTime: 0 May 16, 2017 21:19:52.053 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Player.js] - Part duration: [0]105000 May 16, 2017 21:19:52.054 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - getPartIndex: 0 May 16, 2017 21:19:52.055 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - Available Parts: 1 May 16, 2017 21:19:52.056 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Player.js] - Player.selectPart May 16, 2017 21:19:52.082 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Selected Part: 1 of 1 May 16, 2017 21:19:52.083 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Display.js] - Player Hide Display May 16, 2017 21:19:52.083 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Metadata.js] - fetchList Main.view: 17 May 16, 2017 21:19:52.084 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Metadata.js] - Metadata URL: [http://10.10.10.1:32400/library/metadata/105369?includeExtras=1&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] May 16, 2017 21:19:52.121 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Metadata.js] - Selected Media version: 0 May 16, 2017 21:19:52.125 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Metadata.js] - Video Stream - Width: [1920] - Height: [1080] - Codec: [h264] - Language: [] - Stream ID: [82737] - Anamorphic: [Not Available]- PixelAspectRatio: [Not Available] May 16, 2017 21:19:52.129 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Metadata.js] - Audio Stream - Index: [1] Codec: [aac] - Language: [English] - Stream ID: [82738] - Channels: [2] <-- Selected May 16, 2017 21:19:52.132 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Metadata.js] - Loading Metadata finished May 16, 2017 21:19:52.138 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Main.js] - Direct play is enabled May 16, 2017 21:19:52.239 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - directUrl: http://10.10.10.1:32400/services/iva/assets/220771/video.mp4?bitrate=2500&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx May 16, 2017 21:19:52.253 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - Player playbackMode : 2 May 16, 2017 21:19:52.254 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Player mode: 3 May 16, 2017 21:19:52.254 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - checkDirectPlay: /library/metadata/105369 Main.mediaContent: 1 May 16, 2017 21:19:52.255 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - Direct Play forced by User setting May 16, 2017 21:19:52.257 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Direct Play result: 1 May 16, 2017 21:19:52.258 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - Player starting Transcode: http://10.10.10.1:32400/services/iva/assets/220771/video.mp4?bitrate=2500&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx May 16, 2017 21:19:52.271 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Main.js] - Transcoding Quality: [10] May 16, 2017 21:19:52.272 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - Player setURL: [http://10.10.10.1:32400/video/:/transcode/universal/start.m3u8?X-Plex-Client-Profile-Extra=add-transcode-target(type%3DsubtitleProfile%26context%3Dall%26protocol%3Dhttp%26container%3Dsrt%26subtitleCodec%3Dsrt)&hasMDE=1&location=lan&path=%2Flibrary%2Fmetadata%2F105369&mediaIndex=0&partIndex=0&session=rlcph5rirxx6y&protocol=hls&offset=0&fastSeek=1&directPlay=1&directStream=1&copyts=1&audioBoost=100&videoQuality=75&videoResolution=1920x1080&maxVideoBitrate=10000&autoAdjustQuality=1&subtitles=burn&format=srt&subtitleSize=105&X-Plex-Version=2.007&X-Plex-Product=Plex+for+Samsung&X-Plex-Client-Platform=Samsung&X-Plex-Client-Platform-Version=5.1&X-Plex-Platform=Samsung&X-Plex-Platform-Version=5.1&X-Plex-Device=Samsung+TV&X-Plex-Device-Name=TV+UE55H6200&X-Plex-Model=TV+UE55H6200&X-Plex-Provides=client%2Cplayer&X-Plex-Client-Identifier=rlcph5rirxx6y&X-Plex-Language=de&X-Plex-Username=thepatzen&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&|STARTBITRATE=5000000|COMPONENT=HLS] May 16, 2017 21:19:52.273 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Player starting function playPart: 0 May 16, 2017 21:19:52.273 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Main.js] - Screensaver disabled May 16, 2017 21:19:52.277 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - Player check media for 3D: [Collide (German Trailer)] May 16, 2017 21:19:52.282 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - 3D check returned: Not 3D media May 16, 2017 21:19:52.293 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - Player starting function playContent May 16, 2017 21:19:52.295 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Player got Content Width: [0] - Height: [0] - pixelAspectRatio: [0] (from Samsung API) May 16, 2017 21:19:52.298 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Player.js] - Player got Content Width: [1920] - Height: [1080] - pixelAspectRatio: [1.78] (from PMS) May 16, 2017 21:19:52.299 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - Using PMS metadata aspectRatio May 16, 2017 21:19:52.300 [0x7f4459bfe700] DEBUG - [PlexforSamsung] [Player.js] - Player.url: http://10.10.10.1:32400/video/:/transcode/universal/start.m3u8?X-Plex-Client-Profile-Extra=add-transcode-target(type%3DsubtitleProfile%26context%3Dall%26protocol%3Dhttp%26container%3Dsrt%26subtitleCodec%3Dsrt)&hasMDE=1&location=lan&path=%2Flibrary%2Fmetadata%2F105369&mediaIndex=0&partIndex=0&session=rlcph5rirxx6y&protocol=hls&offset=0&fastSeek=1&directPlay=1&directStream=1&copyts=1&audioBoost=100&videoQuality=75&videoResolution=1920x1080&maxVideoBitrate=10000&autoAdjustQuality=1&subtitles=burn&format=srt&subtitleSize=105&X-Plex-Version=2.007&X-Plex-Product=Plex+for+Samsung&X-Plex-Client-Platform=Samsung&X-Plex-Client-Platform-Version=5.1&X-Plex-Platform=Samsung&X-Plex-Platform-Version=5.1&X-Plex-Device=Samsung+TV&X-Plex-Device-Name=TV+UE55H6200&X-Plex-Model=TV+UE55H6200&X-Plex-Provides=client%2Cplayer&X-Plex-Client-Identifier=rlcph5rirxx6y&X-Plex-Language=de&X-Plex-Username=thepatzen&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&|STARTBITRATE=5000000|COMPONENT=HLS May 16, 2017 21:19:52.300 [0x7f44563fc700] DEBUG - [PlexforSamsung] [Player.js] - Player Set Video Display Area: [1] - PosX: [0] - PosY: [0] - Width: [1280] - Height: [720] May 16, 2017 21:19:52.301 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Player Init Buffer: [auto] May 16, 2017 21:19:52.313 [0x7f445e3ff700] DEBUG - [PlexforSamsung] [Player.js] - Player Pending Buffer: [auto] May 16, 2017 21:19:52.313 [0x7f44503f5700] DEBUG - [PlexforSamsung] [Player.js] - Player Total Buffer: [auto] May 16, 2017 21:19:52.314 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Player.js] - Player Starting 2D content: [1] - From: [0sec] May 16, 2017 21:19:52.336 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Player starting progress updates May 16, 2017 21:20:00.095 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - Media Duration: 105000 May 16, 2017 21:20:00.097 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Player Set Total Time to: [105000ms] - [105sec] - [2min] May 16, 2017 21:20:00.101 [0x7f445e3ff700] DEBUG - [PlexforSamsung] [Player.js] - Player Buffering... May 16, 2017 21:20:00.118 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Player.js] - Player Buffering: [1%] May 16, 2017 21:20:00.139 [0x7f44563fc700] DEBUG - [PlexforSamsung] [Player.js] - Player Buffering Complete May 16, 2017 21:20:00.593 [0x7f445e3ff700] DEBUG - [PlexforSamsung] [Player.js] - Player Content is playing May 16, 2017 21:20:00.629 [0x7f4453bfc700] WARN - [PlexforSamsung] [Player.js] - Player Render Error! [3] May 16, 2017 21:20:01.152 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - Player got Content Width: [1276] - Height: [532] - pixelAspectRatio: [2.4] (from Samsung API) May 16, 2017 21:20:01.152 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Player got Content Width: [1920] - Height: [1080] - pixelAspectRatio: [1.78] (from PMS) May 16, 2017 21:20:01.153 [0x7f445e3ff700] DEBUG - [PlexforSamsung] [Player.js] - Using Samsung API aspectRatio May 16, 2017 21:20:01.159 [0x7f4459bfe700] DEBUG - [PlexforSamsung] [Player.js] - Player Set Video Display Area: [1] - PosX: [0] - PosY: [93] - Width: [1280] - Height: [534] May 16, 2017 21:20:01.166 [0x7f44563fc700] DEBUG - [PlexforSamsung] [Player.js] - Selected Audio: [0] May 16, 2017 21:20:01.169 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Audio.js] - Audio codec: ac3, output switch set to: PCM und DTS May 16, 2017 21:20:01.203 [0x7f445e3ff700] DEBUG - [PlexforSamsung] [Player.js] - Media Duration: 105000 May 16, 2017 21:20:01.205 [0x7f4459bfe700] DEBUG - [PlexforSamsung] [Audio.js] - Audio output: No changes needed May 16, 2017 21:20:01.205 [0x7f44563fc700] DEBUG - [PlexforSamsung] [Player.js] - duration in seconds: 105 May 16, 2017 21:20:01.206 [0x7f4453bfc700] DEBUG - [PlexforSamsung] [Player.js] - Decreased Forward jump step, due to length of media: 6 May 16, 2017 21:20:01.206 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - Decreased Rewind jump step, due to length of media: 6 May 16, 2017 21:20:01.207 [0x7f445dbfe700] DEBUG - [PlexforSamsung] [Player.js] - Display reset by Delayed Jump May 16, 2017 21:20:02.633 [0x7f44563fc700] WARN - [PlexforSamsung] [Player.js] - Player Render Error: [Ihr Gerät unterstützt den verwendeten Audio-Codec nicht] May 16, 2017 21:20:02.636 [0x7f4459bfe700] WARN - [PlexforSamsung] [Player.js] - Player Render Error is true! Will stop video May 16, 2017 21:20:03.278 [0x7f445f1e4700] DEBUG - [PlexforSamsung] [Player.js] - Player stopping progress updates May 16, 2017 21:20:03.303 [0x7f4459bfe700] DEBUG - [PlexforSamsung] [Main.js] - Screensaver reset to 300 seconds May 16, 2017 21:20:03.364 [0x7f445e3ff700] WARN - [PlexforSamsung] [Player.js] - Player stop playback ERROR

Any idea?

Best Answer

  • thepatzenthepatzen Posts: 2Members, Plex Pass Plex Pass
    Accepted Answer

    Reinstall of TV App solved the Problem!

Answers

Sign In or Register to comment.