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Transcoding problem, need some help pretty please

Ajackson1707Ajackson1707 Posts: 6Members, Plex Pass Plex Pass
edited May 18 in Windows

Hello just recently I seem to be getting an error when trying to playback any media on a phone or tablet. Even the web player won't allow it to play. It says it can't download or install the codec. I have tried everything I can think of, even reinstalled Plex and rebuilt the libraries! Please somebody clever come and help me :(

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Answers

  • Ajackson1707Ajackson1707 Posts: 6Members, Plex Pass Plex Pass

    Found this in the log but can't work out how to rectify, can anyone please help I've been trying to fix this for days now.

    May 18, 2017 21:21:56.570 [5964] WARN - Failed to find encoder 'mp3_mf'
    May 18, 2017 21:21:56.570 [5964] DEBUG - MDE: 2 Guns (2013): selected media 0 / 135
    May 18, 2017 21:21:56.570 [5964] DEBUG - Starting a transcode session DB511F36-CC89-4378-AB20-D6D93DC01F1B at offset -1.0 (state=3)
    May 18, 2017 21:21:57.038 [5964] DEBUG - [Universal] Using local file path instead of URL: G:\Videos\2 Guns (2013)\2 Guns720p.mkv
    May 18, 2017 21:21:57.038 [5964] INFO - CodecManager: starting EAE at \?\G:EasyAudioEncoder
    May 18, 2017 21:21:57.038 [5964] ERROR - Error creating directory \?\G:EasyAudioEncoder\Convert to WAV (to 2ch or less): boost::filesystem::create_directories: The filename, directory name, or volume label syntax is incorrect: "\?\G:EasyAudioEncoder\"
    May 18, 2017 21:21:57.038 [5964] ERROR - CodecManager: could not create EAE watch folder
    May 18, 2017 21:21:57.038 [5964] ERROR - Error configuring transcoder: Encoder install failed: ac3_eae
    May 18, 2017 21:21:57.038 [5964] DEBUG - Streaming Resource: Terminated session 0407F830:AC0E28B9-0883-4E44-BEE9-FD43EE5CE874 with reason Conversion failed. A required codec could not be found or failed to install.
    May 18, 2017 21:21:57.038 [6956] DEBUG - Killing job.
    May 18, 2017 21:21:57.038 [6956] DEBUG - Job was already killed, not killing again.

  • Ajackson1707Ajackson1707 Posts: 6Members, Plex Pass Plex Pass

    Fantastic thank you so much! I've lost countless hours trying to get this working again! So bloomin simple. Thanks!!!

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