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Samsung UN50HU8550 not playing Plex content

abiduabidu Members, Plex Pass Posts: 2 Plex Pass

I've been going back and forth for a week now trying to figure out what happened with Plex on the Samsung SmartTV as it no longer streams the video (it just spins and never starts).

I did rule out the Plex server by testing on a PS3 as well as testing two other brand new Plex instances via the samsung TV with no luck.

I've factory reset the TV, re-installed Plex on the tv and followed the steps found here

Any other suggestions ?

thanks,
Alex

Answers

  • OrcaOrca Plex for Samsung Developer Members, Plex Pass, Plex Ninja Posts: 7,267 Plex Ninja

    Could you follow the steps described here, to create a log file?
    (Don't forget to enable "Send debug to PMS")

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

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