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Why am I having issues streaming 4K content from Plex on my desktop to my LG 60UH7700 4K Smart TV?

budmonsterbudmonster Posts: 48Members, Plex Pass Plex Pass

I have a LG 60UH7700 SUPER UHD 4K HDR Smart LED TV. It has Plex on it.

I'm trying to stream a 4K TV show from my desktop computer to Plex on my Smart TV. I have the new Verizon Fios Gigabit which gives you 940/880. I'm able to play 4K content on my Smart TV using the Netflix & Amazon apps that are installed with no issues. However, when I try to stream this 4K video listed at the bottom, I don't see 2160p or 4K under settings? How do I know if I'm truly streaming this video in 4K?

My desktop PC can handle up to 1000Mbps I believe as motherboard is a ASRock Z97 PRO4 ATX LGA1150. If you click on the Specifications tab it says

Onboard LAN
LAN Chipset: Intel I218V
Max LAN Speed: 10/100/1000Mbps

Here is the MediaInfo:
https://pastebin.com/raw/Vv2eiwdh

I have the Fios Quantum Router, it's the latest from Verizon and I have to use it as I have cable as well. Anyways, I'm just wondering what am I doing wrong here? I have a 4K video I want to stream from my PC. My PC can handle it (unless I'm totally missing something), my TV has Plex and can def handle 4K streaming. I play tons of Netflix & Amazon movies and TV shows in 4K. What's the issue?

Answers

  • SE56SE56 Posts: 2,262Members, Plex Pass Plex Pass

    @budmonster said:
    I have a LG 60UH7700 SUPER UHD 4K HDR Smart LED TV. It has Plex on it.

    I'm trying to stream a 4K TV show from my desktop computer to Plex on my Smart TV. I have the new Verizon Fios Gigabit which gives you 940/880. I'm able to play 4K content on my Smart TV using the Netflix & Amazon apps that are installed with no issues. However, when I try to stream this 4K video listed at the bottom, I don't see 2160p or 4K under settings? How do I know if I'm truly streaming this video in 4K?

    My desktop PC can handle up to 1000Mbps I believe as motherboard is a ASRock Z97 PRO4 ATX LGA1150. If you click on the Specifications tab it says

    Onboard LAN
    LAN Chipset: Intel I218V
    Max LAN Speed: 10/100/1000Mbps

    Here is the MediaInfo:
    https://pastebin.com/raw/Vv2eiwdh

    I have the Fios Quantum Router, it's the latest from Verizon and I have to use it as I have cable as well. Anyways, I'm just wondering what am I doing wrong here? I have a 4K video I want to stream from my PC. My PC can handle it (unless I'm totally missing something), my TV has Plex and can def handle 4K streaming. I play tons of Netflix & Amazon movies and TV shows in 4K. What's the issue?

    From Plex FAQ
    https://support.plex.tv/hc/en-us/articles/207339358-Does-Plex-Media-Player-have-support-for-4K-

    TV:(1). LG 65UB950T UHD Smart TV WebOS 1.4, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • budmonsterbudmonster Posts: 48Members, Plex Pass Plex Pass

    @Gdr56 said:

    @budmonster said:
    I have a LG 60UH7700 SUPER UHD 4K HDR Smart LED TV. It has Plex on it.

    I'm trying to stream a 4K TV show from my desktop computer to Plex on my Smart TV. I have the new Verizon Fios Gigabit which gives you 940/880. I'm able to play 4K content on my Smart TV using the Netflix & Amazon apps that are installed with no issues. However, when I try to stream this 4K video listed at the bottom, I don't see 2160p or 4K under settings? How do I know if I'm truly streaming this video in 4K?

    My desktop PC can handle up to 1000Mbps I believe as motherboard is a ASRock Z97 PRO4 ATX LGA1150. If you click on the Specifications tab it says

    Onboard LAN
    LAN Chipset: Intel I218V
    Max LAN Speed: 10/100/1000Mbps

    Here is the MediaInfo:
    https://pastebin.com/raw/Vv2eiwdh

    I have the Fios Quantum Router, it's the latest from Verizon and I have to use it as I have cable as well. Anyways, I'm just wondering what am I doing wrong here? I have a 4K video I want to stream from my PC. My PC can handle it (unless I'm totally missing something), my TV has Plex and can def handle 4K streaming. I play tons of Netflix & Amazon movies and TV shows in 4K. What's the issue?

    From Plex FAQ
    https://support.plex.tv/hc/en-us/articles/207339358-Does-Plex-Media-Player-have-support-for-4K-

    Check this out:
    http://imgur.com/2lYiKML
    http://imgur.com/fxu32Ra
    http://imgur.com/silZlVg

    It says 4K, but when I click on settings it says 9.1Mbps 1080p Original?

  • budmonsterbudmonster Posts: 48Members, Plex Pass Plex Pass
    edited May 2017

    @Gdr56 said:

    @budmonster said:
    I have a LG 60UH7700 SUPER UHD 4K HDR Smart LED TV. It has Plex on it.

    I'm trying to stream a 4K TV show from my desktop computer to Plex on my Smart TV. I have the new Verizon Fios Gigabit which gives you 940/880. I'm able to play 4K content on my Smart TV using the Netflix & Amazon apps that are installed with no issues. However, when I try to stream this 4K video listed at the bottom, I don't see 2160p or 4K under settings? How do I know if I'm truly streaming this video in 4K?

    My desktop PC can handle up to 1000Mbps I believe as motherboard is a ASRock Z97 PRO4 ATX LGA1150. If you click on the Specifications tab it says

    Onboard LAN
    LAN Chipset: Intel I218V
    Max LAN Speed: 10/100/1000Mbps

    Here is the MediaInfo:
    https://pastebin.com/raw/Vv2eiwdh

    I have the Fios Quantum Router, it's the latest from Verizon and I have to use it as I have cable as well. Anyways, I'm just wondering what am I doing wrong here? I have a 4K video I want to stream from my PC. My PC can handle it (unless I'm totally missing something), my TV has Plex and can def handle 4K streaming. I play tons of Netflix & Amazon movies and TV shows in 4K. What's the issue?

    From Plex FAQ
    https://support.plex.tv/hc/en-us/articles/207339358-Does-Plex-Media-Player-have-support-for-4K-

    Check this out



    It's say 9.1Mbps 1080p Original. When the files video bit rate is 47Mbps. I'm a little confused.

  • SE56SE56 Posts: 2,262Members, Plex Pass Plex Pass

    The following page is more appropriate , to me it looks like it down scaling then TV Up scales. What's odd some 1080P movies I use are well in excess of 100Mbps.

    When you mentioned your router, that is not the correct way to protect your self with IOT's put a Gigabit switch with NAT between your Computer and Router, one port to router/ outside world, the rest to your local ethernet devices. That way your Local Plex LAN traffic stays out of Router, there cheap at amazon or Ebay. TLink low power 5 port is about $10 US for a example or use a old router in Bridge mode if you like to utilize old gear.

    A link:
    https://www.grc.com/nat/nat.htm

    For Network settings make sure you have ** Duplex** : Full-Duplex and not (Flow control)

    TV:(1). LG 65UB950T UHD Smart TV WebOS 1.4, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • budmonsterbudmonster Posts: 48Members, Plex Pass Plex Pass
    edited May 2017

    @Gdr56 said:
    The following page is more appropriate , to me it looks like it down scaling then TV Up scales. What's odd some 1080P movies I use are well in excess of 100Mbps.

    When you mentioned your router, that is not the correct way to protect your self with IOT's put a Gigabit switch with NAT between your Computer and Router, one port to router/ outside world, the rest to your local ethernet devices. That way your Local Plex LAN traffic stays out of Router, there cheap at amazon or Ebay. TLink low power 5 port is about $10 US for a example or use a old router in Bridge mode if you like to utilize old gear.

    A link:
    https://www.grc.com/nat/nat.htm

    For Network settings make sure you have ** Duplex** : Full-Duplex and not (Flow control)

    I think I fixed it? In the settings menu via the Plex app on my TV; I turned off "allow direct play" and "allow direct stream".

    All of a sudden "4K 48Mbps" pops up in the "Quality" drop down menu. What does direct play/stream even do and why did unchecking them seem to fix it? This was all done in the settings menu via the LG Plex app. I have no idea what I did lol. Just curious on what direct play & direct stream are and why unchecking them to seem to fix it or at least shows 4K in the drop down menu now. If I check the boxes again I only can see "20Mbps 1080" as the highest quality?

  • budmonsterbudmonster Posts: 48Members, Plex Pass Plex Pass
    edited May 2017

    @Gdr56 said:
    The following page is more appropriate , to me it looks like it down scaling then TV Up scales. What's odd some 1080P movies I use are well in excess of 100Mbps.

    When you mentioned your router, that is not the correct way to protect your self with IOT's put a Gigabit switch with NAT between your Computer and Router, one port to router/ outside world, the rest to your local ethernet devices. That way your Local Plex LAN traffic stays out of Router, there cheap at amazon or Ebay. TLink low power 5 port is about $10 US for a example or use a old router in Bridge mode if you like to utilize old gear.

    A link:
    https://www.grc.com/nat/nat.htm

    For Network settings make sure you have ** Duplex** : Full-Duplex and not (Flow control)

    I think I fixed it though? Don't know why it works now. In the settings menu via the Plex app on my TV, I turned off "allow direct play" and "allow direct stream".





    All of a sudden "4k 48Mbps" pops up in the "Quality drop down menu. What does direct play/stream even do and why did unchecking them seem to fix it? His was all done in the settings via the LG Plex app. I have no idea what I did lol. If I check the boxes back I lose the 4K option and the highest quality I see is "20Mbps 1080p".

  • SE56SE56 Posts: 2,262Members, Plex Pass Plex Pass
    edited May 2017

    @budmonster said:

    @Gdr56 said:
    The following page is more appropriate , to me it looks like it down scaling then TV Up scales. What's odd some 1080P movies I use are well in excess of 100Mbps.

    When you mentioned your router, that is not the correct way to protect your self with IOT's put a Gigabit switch with NAT between your Computer and Router, one port to router/ outside world, the rest to your local ethernet devices. That way your Local Plex LAN traffic stays out of Router, there cheap at amazon or Ebay. TLink low power 5 port is about $10 US for a example or use a old router in Bridge mode if you like to utilize old gear.

    A link:
    https://www.grc.com/nat/nat.htm

    For Network settings make sure you have ** Duplex** : Full-Duplex and not (Flow control)

    I think I fixed it though? Don't know why it works now. In the settings menu via the Plex app on my TV, I turned off "allow direct play" and "allow direct stream".

    All of a sudden "4k 48Mbps" pops up in the "Quality drop down menu. What does direct play/stream even do and why did unchecking them seem to fix it? His was all done in the settings via the LG Plex app. I have no idea what I did lol. If I check the boxes back I lose the 4K option and the highest quality I see is "20Mbps 1080p".

    Good find, you must be happy with that outcome.

    TV:(1). LG 65UB950T UHD Smart TV WebOS 1.4, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • SteveRPennySteveRPenny Posts: 21Members, Plex Pass Plex Pass

    Holy sh*t, man, you just solved my own 4K/UHD issues with this little find. Thanks!

  • SteveRPennySteveRPenny Posts: 21Members, Plex Pass Plex Pass

    @SR_Penny said:
    Holy sh*t, man, you just solved my own 4K/UHD issues with this little find. Thanks!

    Ok, so turns out that that didn't fully fix things for me.

    Turning off Direct Play and Direct Stream improved things slightly. Gone was the weird freezing and distortion, but buffering still happened after approx 30 seconds and regularly after that, continuing to make any 4k content unwatchable.

    I played around with these settings and it seems that having Direct Stream on was causing the freezing and distortion.
    Just having Direct Play on (and Stream off) played the content correctly, but, again, buffering occured.

    If anyone has any other suggestions, they'd be most welcome!

  • Jonoc4Jonoc4 Posts: 4Members ✭✭

    Well if you turn off direct play it has to transcode and transcoding that kind of file would be quite intensive which would explain the stuttering i think. Also even when you have direct play on PLEX will only direct play 8bit video, if it is 10 bit video it will transcode. Are these UHD rips in 10 bit?

  • clintonhutsonclintonhutson Posts: 5Validating, Plex Pass Plex Pass

    @Jonoc4 said:
    Well if you turn off direct play it has to transcode and transcoding that kind of file would be quite intensive which would explain the stuttering i think. Also even when you have direct play on PLEX will only direct play 8bit video, if it is 10 bit video it will transcode. Are these UHD rips in 10 bit?

    I'm not sure if the last part is still true...or maybe I'm out of the loop. Currently direct playing a 10 bit video, and it is direct playing both the video and audio stream. At least that's what the signal shows on my TV (HRD10).

  • clintonhutsonclintonhutson Posts: 5Validating, Plex Pass Plex Pass

    Oh and by the way, this is on a Roku Premiere+.

  • Dejh0nDejh0n Posts: 43Members, Plex Pass Plex Pass

    Your problem is that you are using the official Plex app - this is rubbish on just about every device (that I am aware of: LG, Samsung, PS4, XBOX, Windows..)

    What you need to do is get an app called Xplay from the LG app store (costs money - from a russiam developer that is active on these forums) and it will just work with everything. It direct plays everything form your server including 10-bit 4K HDR atmos/dts:x files
    This will stop all your Plex playback headaches

  • SE56SE56 Posts: 2,262Members, Plex Pass Plex Pass
    edited January 27

    @Dejh0n said:
    Your problem is that you are using the official Plex app - this is rubbish on just about every device (that I am aware of: LG, Samsung, PS4, XBOX, Windows..)

    What you need to do is get an app called Xplay from the LG app store (costs money - from a russiam developer that is active on these forums) and it will just work with everything. It direct plays everything form your server including 10-bit 4K HDR atmos/dts:x files
    This will stop all your Plex playback headaches

    Forum enthusiasts Reserve your judgement for review of recent releases. Check my recent discussions to show Plex's determination to resolve.

    Blanket dislike is not a solution. Yes xPlay in this case has been a more active developer till recent. For that, i'm not sure how much confidence that will hold with some, but truly the Plex app is far more polished now. Exceptions for some issues that have been promised a quick resolve for older WebOS, Vewd and others.

    When I first bought a LG Smart Tv i used xPlay, yes it worked but was a bit lacking in UI polish. Evaluation is important, now my Library on Plex is large and multi device. Be a active Forum member and offer a credited support issue with detail not emotion. This will result in the best outcome for all users. Thank you

    TV:(1). LG 65UB950T UHD Smart TV WebOS 1.4, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • Dejh0nDejh0n Posts: 43Members, Plex Pass Plex Pass

    @SE56 said:

    @Dejh0n said:
    Your problem is that you are using the official Plex app - this is rubbish on just about every device (that I am aware of: LG, Samsung, PS4, XBOX, Windows..)

    What you need to do is get an app called Xplay from the LG app store (costs money - from a russiam developer that is active on these forums) and it will just work with everything. It direct plays everything form your server including 10-bit 4K HDR atmos/dts:x files
    This will stop all your Plex playback headaches

    Forum enthusiasts Reserve your judgement for review of recent releases. Check my recent discussions to show Plex's determination to resolve.

    Blanket dislike is not a solution. Yes xPlay in this case has been a more active developer till recent. For that, i'm not sure how much confidence that will hold with some, but truly the Plex app is far more polished now. Exceptions for some issues that have been promised a quick resolve for older WebOS, Vewd and others.

    When I first bought a LG Smart Tv i used xPlay, yes it worked but was a bit lacking in UI polish. Evaluation is important, now my Library on Plex is large and multi device. Be a active Forum member and offer a credited support issue with detail not emotion. This will result in the best outcome for all users. Thank you

    What are you talking about? I have used all of these players recently as I have a home theatre system with a Intel NUC that boots into Kodi and then into the official plex plugin.
    This solution is not without these headaches which is why I periodically check out how plex is performing on my PS4 and Xbox One S as well. Oh, and I also give PMP a go to see if that is better. (I have done all these things within the last month and they are still worse / less reliable / give playback issues than the NUC with Kodi/Plex Plugin.
    All of these devices go through my AVR so I can Bitstream my audio for Atmos and DTS:X.

    In the bedroom I do not need bitstreaming so I use Xplay and it does not give me any playback or performance issues that the offical Plex app does on any of the aformentioned devices (did I mention I have the bedroom TV wired as another zone attached to my AVR so I can try all on the bedroom TV as well?)

    It will play a 4K remux file with Atmos and HDR faster than my NUC will load most 720p TV shows.

    So before you assume I have a "blanket dislike" maybe just step back and give yourself a kick in the butt

  • SE56SE56 Posts: 2,262Members, Plex Pass Plex Pass

    Each to their own butt, your solution is Profound emotion

    TV:(1). LG 65UB950T UHD Smart TV WebOS 1.4, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

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