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PMS gets out of sync with files

ptr727ptr727 Posts: 111Members, Plex Pass Plex Pass

PMS is getting out of sync with files.
Doing an update or refresh does not solve the problem.
The scanner log shows the files were correctly read.
The UI shows the incorrect file names.
The media info does have the correct file names.

May 18, 2017 11:05:25.334 [4088] DEBUG - Performing a scan with 'Plex Video Files Scanner' (language: xn virtual: 0).
May 18, 2017 11:05:25.334 [4088] DEBUG -   * Scanning \\STORAGE\Media\Troublesome
May 18, 2017 11:05:25.334 [4088] DEBUG -     * Scanning directory \\STORAGE\Media\Troublesome (parent: no)
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\106Mbps - Birds.mkv
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\27Mbps - Casino Royale (2006).mkv
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\32Mbps - The Accountant (2016).mkv
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\BD MPEG2 - Lord of War (2005).mkv
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\MPEG2 - A Fish Called Wanda (1988).mkv
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\Roku - Hang - Baseline@L3 - Blaze and the Monster Machines - S01E12 - The Mystery Bandit.mp4
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\ShieldTV - Disconnect - Office Christmas Party (2016).mkv
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\ShieldTV - Disconnect - Remux - Office Christmas Party (2016).mkv
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\ShieldTV - Transcode - Lord of War (2005).mkv
May 18, 2017 11:05:25.365 [4088] DEBUG - Adding file for scanner: \\STORAGE\Media\Troublesome\VC1 - National Lampoon's Christmas Vacation (1989).mkv
May 18, 2017 11:05:25.381 [4088] DEBUG - Skipping over directory '', as nothing has changed; removing 10 media items from map.

This is PMS 1.5.5.3634 on Windows, and the files are a user video library on a file share.

How do I get the server to refresh and display the real information?

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