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Why does nothing play?

bigtravatxbigtravatx Posts: 2Members

I just setup and installed plex on my laptop (using chrome browser), I added movies and tv shows to the appropriate libraries, I can see all the meta data but when I try to play ANYTHING (dozens of different titles and file types) I get the same error message: there was a problem playing this item. NOTHING works, did I set something up wrong? When using my android I get the error message


  • kegobeer-plexkegobeer-plex Posts: 5,866Members, Plex Pass, Plex Ninja Plex Ninja

    Welcome to Plex. Did you follow the Plex FAQs on setting up your server and libraries?

    Where are my log files?

    How do I properly name my media files?

    Plex Dance

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: Running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

  • jjrjr1jjrjr1 Posts: 2,222Members, Plex Pass Plex Pass

    Don't hold your breath from anyone from Plex..
    But I am sure the members of this community will jump in and try..

    As was said "Welcome to Plex" Good luck.

    What format are your videos in, how encoded.. ETC. Bitrate.??

    What client?

    Any other info you can supply will be appreciated.

  • bigtravatxbigtravatx Posts: 2Members

    jjrjr1 -

    Its a variety: mp4, mkv, x264, xvid, etc

    But weird thing is NONE work. I get the same error message regardless:

  • JuiceWSAJuiceWSA Posts: 7,883Members ✭✭✭✭✭
    edited May 2017

    Depending on server power, file formats (good luck with AVI) and video/audio streams, not to mention the ability of the server to transcode when necessary or the ability of that crappy browser (they're all crappy - it's not just yours) to play what you're throwing at it - yes, you could have some issues.

    Try a real Plex Player - Like PMP (Plex Media Player):
    Top of the forum/Downloads/Get an app.
    Plexweb can be used in a pinch, but because it runs in a browser isn't the best thing to watch stuff with.

    PMP isn't running a browser and will have a much better chance at playing something.

    If you still have issues after PMP we'll start looking at your files and what they contain as well as your server log files, server settings/app settings, server horsepower, etc.


    FileBot For Easy Plex File Naming: http://www.filebot.net/

    Automated Plex Naming With Filebot: https://forums.plex.tv/discussion/191687/plex-naming-schemes-for-filebot

    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

  • jjrjr1jjrjr1 Posts: 2,222Members, Plex Pass Plex Pass

    You know the database or XML files may be butched.

    Try attaching an XML for a bad movie here.

    Try Updating library and analyze media functions to see if that might help.

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