If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

"There was an unexpected error loading the dashboard"

"There was an unexpected error loading the dashboard
Please visit our forums if you continue to experience problems"

Attached is (I believe) the log users always ask for in order to pinpoint MY specific issue.

Below is a Paste of the Debug Log found in Settings/Web/Debug (debug level disabled):

[
{
"type": "info",
"host": "127.0.0.1:32400",
"userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_4) AppleWebKit/603.1.30 (KHTML, like Gecko) Version/10.1 Safari/603.1.30",
"browser": {
"id": "safari",
"name": "Safari",
"version": "10.1",
"webkit": true,
"platform": "OSX",
"platformID": "osx",
"platformVersion": "10.12",
"platformModifierKey": "command"
},
"version": "3.2.1",
"primaryServerUrl": "http://127.0.0.1:32400/",
"primaryServerAuthToken": true,
"username": "ZVeguillaCotto",
"cloudUrl": [
{
"scheme": "https",
"address": "plex.tv",
"uri": "https://plex.tv",
"testState": "connected",
"isBundled": false,
"isFallback": false,
"relay": false,
"isPossiblyCrossNetworkProtected": false,
"isUntested": false,
"isPending": false,
"isConnected": true,
"isUnauthorized": false,
"isUnavailable": false,
"isFailed": false,
"isAborted": false,
"isLoopback": false,
"isPrivate": false,
"isHttps": true,
"isSecure": true,
"isPlexDirect": false,
"currentTest": null,
"sources": [
{
"id": "internal"
}
]
}
],
"cloudAccessToken": true
}
]

Best Answers

Answers

  • ZVeguillaCottoZVeguillaCotto Posts: 4Members ✭✭

    Forgot to mention that I've tried most solutions I've found online. I've Optimized the Database, Updated the Libraries and Cleaned the Bundles in different order. None of which have worked.

  • SirMaxSirMax Posts: 3Members, Plex Pass Plex Pass

    Had the same thing happen as well today on mine so i closed plex and removed the last plugin i installed which was Traktv then restarted plex and it was back to normal again.

  • keithcq71keithcq71 Posts: 50Members, Plex Pass Plex Pass

    I am sick of paying money and dealing with this problem. This is ridiculous.

  • KilluminatiKilluminati Posts: 20Members ✭✭

    Hi!
    I have this error for a few days.
    I've got 4 libraries (TV shows, HD movies, 4K movies, Animé) I only have the issue with HD movies library (2404 movies) I usually sort my library by "recently added" so that the latest movies added appears first. I've just discovered that I got no issue when sorting by title, by resolution, by debit or by rating my library shows up with no problem. As soon as I select another way of sorting (Year, date added, progress....) I have the error message.
    I ran database check with sqlite3, I got the result OK. Nevertheless I ran a database repair, just to got sure, check again and OK again.
    PMS 1.5.3.3580 under mac OS. I tried to update to latest version with no success.
    Please, PLEX team, find a fix, many users have this issue, could all databases crash at the same time?
    I've been using Plex since 2011 with no major issue, I can't believe my favorite media server is falling appart.....

    Best regards

  • chip28chip28 Posts: 5Members, Plex Pass Plex Pass
    edited July 19

    Ditto to having the same problem for the last ~6 months. Ran through the steps for repairing a bunked db a few times but to no avail.... SO, i deleted the database yesterday and recreated it. Worked great for nearly 24 hours. Now I'm back to no dashboard. So now I have no dashboard and no watch history. Bummer.

    Version 1.7.6.4058 on Freebsd

    fwiw, zero occurances of "database corruption" in the logs

  • KilluminatiKilluminati Posts: 20Members ✭✭

    Plex MUST provide some fix, if I can display my library selecting the right sorting options, I still cannot watch any movie from my Apple TV as Plex app doesn't find any movie on the server.
    Please guys, I use Plex daily

  • kfleshnekfleshne Posts: 29Members, Plex Pass Plex Pass

    I have been seeing the same error for the last couple of weeks. I restored an old version of the database and downgraded to the latest Public version of the Plex server. These both fixed the issue for 24 hours, but now the "unexpected error loading the dashboard" problems are back. I have several people who use Apple TV4's on a daily basis to access my library, so they are unable to use it while it is in this disabled state.

    I will try the "repair a corrupt database" suggestion in this thread, but I am not sure it will stay fixed.

    Please try to resolve this problem once and for all.

  • phxchrispphxchrisp Posts: 5Members, Plex Pass Plex Pass

    I am experiencing the same issue "unexpected error loading the dashboard". I have walked through all of the steps of repairing a corrupt database, I have even taken the last four back ups of my database and get the same error with each one, with leads me to believe that plex changed changed something in their code that messed with this...Now it only happens while trying to "Discover" "All Libraries" not "Discovering" each individual libraries that I have made. Can someone from Plex please respond?!?!?

  • mr_sparklemr_sparkle Posts: 1Members, Plex Pass Plex Pass

    I have the same issue. Except any other users dashboards are fine. As an example I have a kids user without issue. It is only the master account with an issue

  • sa2000sa2000 Posts: 29,172Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited July 27

    @phxchrisp said:
    I am experiencing the same issue "unexpected error loading the dashboard". I have walked through all of the steps of repairing a corrupt database, I have even taken the last four back ups of my database and get the same error with each one, with leads me to believe that plex changed changed something in their code that messed with this...Now it only happens while trying to "Discover" "All Libraries" not "Discovering" each individual libraries that I have made. Can someone from Plex please respond?!?!?

    There is currently an issue reported by users who have the server on WIndows Server platform and use RDP - I suspect it is caused by a Microsoft security change enforcing per session temp directory use. Several forum topics

    Best is to get Plex Media Server logs of the problem and we can see what is causing the failure

    See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
    https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • sa2000sa2000 Posts: 29,172Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited July 30

    @Killuminati said:
    Hi!
    I have this error for a few days.
    I've got 4 libraries (TV shows, HD movies, 4K movies, Animé) I only have the issue with HD movies library (2404 movies) I usually sort my library by "recently added" so that the latest movies added appears first. I've just discovered that I got no issue when sorting by title, by resolution, by debit or by rating my library shows up with no problem. As soon as I select another way of sorting (Year, date added, progress....) I have the error message.
    I ran database check with sqlite3, I got the result OK. Nevertheless I ran a database repair, just to got sure, check again and OK again.
    PMS 1.5.3.3580 under mac OS. I tried to update to latest version with no success.
    Please, PLEX team, find a fix, many users have this issue, could all databases crash at the same time?
    I've been using Plex since 2011 with no major issue, I can't believe my favorite media server is falling appart.....

    Best regards

    @Killuminati said:
    Plex MUST provide some fix, if I can display my library selecting the right sorting options, I still cannot watch any movie from my Apple TV as Plex app doesn't find any movie on the server.
    Please guys, I use Plex daily

    I see your problem was resolved here http://forums.plex.tv/discussion/comment/1481772/#Comment_1481772

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
Sign In or Register to comment.