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some sync content missing/not loading artist/album artwork

mboehm85mboehm85 Members, Plex Pass Posts: 20 Plex Pass
edited May 28 in Android (mobile)

Hello. I am in the process of syncing a bunch of music from my library to my Samsung Galaxy S5 Active (SAMSUNG-SM-G870A) running Android 6.0.1, and Plex for Android v5.10.1.264.

A few of the artists and albums that have already completed the sync process appear to be missing photos/artwork when viewing local content. When veiwing that same content as broadcast from my server, it shows the images no problems. Whats strange is that on the sync status screen on my phone, I can see the missing artwork, but it does not appear when actually scrolling through the content. Is there some way to refresh the metadata/images of synced content? When the artwork is changed on the server, will the corresponding artwork of the synced content also update? Here are some screenshots of what I am seeing:

Missing album artwork for the artist "Jaga Jazzist" in player view (local/synced content only):
image

Some artists also missing photos (local/synced content only):
image

The sync status of the artist "Jaga Jazzist" shows the missing album art:
image

The album art is present when viewing non-local content located on my server:
image

Answers

  • kildaremurphkildaremurph Members, Plex Pass Posts: 4 Plex Pass

    I would love to know if you get any help. I have the same issue and can't seem to find any answer either.

  • mboehm85mboehm85 Members, Plex Pass Posts: 20 Plex Pass
    edited May 30

    Haven't heard anything yet, but it is the holiday weekend so I'm not surprised. We'll see what happens I guess.

    I also posted here:
    https://forums.plex.tv/discussion/comment/1447442/#Comment_1447442

    about how incredibly buggy and unstable sync has been on my android device. Right now I can't even get it to finish syncing. It keeps hanging up on "updating information" after finishing download of the current queued artist. It'll sit there and do nothing and then eventually say sync complete, even though there are a dozen or so more artists "waiting to download". When I resume it, sometimes it will download a few more tracks or it will just go back to "updating information".

    Admittedly, I have an older phone and apparently it will not be getting the Nougat update. It's possible this has something to do with my experience, but not sure. That other thread is from 2013 and plex claims the issues 'have been fixed'...

  • cncbcncb Members, Plex Pass Posts: 134 Plex Pass

    I have the same problem of some missing cover art for synced music on my Moto G4.

  • opothopoth Members, Plex Pass Posts: 28 Plex Pass

    I have the same issue on an older phone, a new phone and a tablet, so I doubt it's unique to any particular device or Android OS. I've also been getting bit hard by the other big sync showstopper, where playback will stop at random at the end of certain songs and the only way to get it to resume is to rewind back to other songs. The latter issue got better for a little while but is back in full force.

    It's a shame to see mobile sync currently in shambles on Android since I'm assuming this is one of the main features that is pushing Plex Pass sales and was the reason I pulled the trigger. I really hope they make it right soon.

  • mboehm85mboehm85 Members, Plex Pass Posts: 20 Plex Pass

    Bummer. Ditto to it being one of the primary reasons I pulled the trigger. I don't really intend to use any of the other plex pass features except for access to early app/server releases. I suppose you could say I wanted to support the product since I've been enjoying it as my primary media server.

    I've detailed myriad other problems I've had with sync on android here: https://forums.plex.tv/discussion/273521/android-sync-issues-stopping-and-starting-and-getting-stuck. Seems to be an issue with the database getting corrupted somehow and it's made the sync feature virtually useless for me. Currently waiting on a response back.

  • fand0r1982fand0r1982 Members, Plex Pass Posts: 25 Plex Pass

    Still have the same issue with missing artwork for some random synced music albums/artists.

  • filippo333filippo333 Members, Plex Pass Posts: 15 Plex Pass

    Doesn't help that the developers aren't communicative or willing to acknowledge this as an issue...

  • 4Meadway4Meadway Validating, Plex Pass Posts: 198 Plex Pass
    edited June 29

    I have the same issue, only started since moving to a new phone with android 7.1.1 on it!

    @MovieFan.Plex Looks like this issue is not limited to just me - another bug to look at in the whole syncing process - can you let us know if you need anything?

  • 4Meadway4Meadway Validating, Plex Pass Posts: 198 Plex Pass

    C
    Come to local content this morning to find it a mess and so far nothing from Plex on this bug.

    What version OS is everyone on? Only seems to be impacting my new phone running android 7.1.1, my older tablet on 6.0.1 seems fine.

    @MovieFan.Plex is there anything we can supply to sort this bug?

  • mboehm85mboehm85 Members, Plex Pass Posts: 20 Plex Pass

    6.X is the most up to date android available for my Galaxy S5 active so I do not have experience with plex running on nougat. So far the sync feature has been virtually unusable for me.

  • STWallmanSTWallman Members, Plex Pass Posts: 69 Plex Pass

    Same issues here (sync basically useless, missing cover art, etc.)

  • slysalimanderslysalimander Members, Plex Pass Posts: 45 Plex Pass
    edited July 18

    I have had this problem for about a year. It has been there for many different versions.

    My server is up to date on the newest Plex Pass version.
    My phone is up to date on the newest android version.

    Yesterday I completely reset my phone to default and reinstalled everything.
    I did this for other reasons unrelated to Plex.

    I still have the bug mentioned in this post.
    I find that it can not be recreated in the same way. The artwork that is missing is random and seems to be different albums each time. It also seems to degrade over time and slowly more and more artwork will disappear.

    Here are my logs from my phone.
    https://drive.google.com/drive/folders/0B2Ww9jKoJxrlU0R4bGVMcGNwZ28?usp=sharing

  • db1323db1323 Validating, Plex Pass Posts: 1 Plex Pass

    Hey Everyone, I have the exact same problem. When I was syncing my music I was using 320kbps. I removed my music and used 192. For some reason this fixed my album art issue when syncing. Does anybody else want to try this out and let me know if it works?

  • filippo333filippo333 Members, Plex Pass Posts: 15 Plex Pass

    Come on Plex, time to get this issue finally resolved, here are my logs after having cleared the synced content:
    https://drive.google.com/open?id=0B2OeA4Xy1JA6X1VFWnJwNFZCX28

  • 4Meadway4Meadway Validating, Plex Pass Posts: 198 Plex Pass
    edited July 18

    Tried syncing at 192kbs and still getting bthe issues with missing information and I've noticed that as times goes by more and more artwork goes missing!

    Also...is anyone getting lots of sync errors on content...set my phone syncing about 50 odd ablums and loads have errored? Seems to happen when the screen is off! WiFi is set to always on and Plex is disabled from battery optimisation!

    I wish Plex when fix sync once and for all!

    @MovieFan.Plex can you confirm this is being looked at along with the playback issues with synced content? All the sync issues have been going on for almost 12 months and well it's a tad frustrated to say the least!

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