If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

v4.12.1 - Closed Caption not working anymore

stehohrhasestehohrhase Posts: 195Members, Plex Pass Plex Pass
in iOS

Closed Caption has always work fine and correctly with mp4 files.
Forced Subtitles were shown perfekt.
When in container was "marked correctly", what to play (forced/with subtitle with witch audiotrack - on ipad and apple tv works great and perfekt.

In the new 4.12.1 forced subtitles are not more shown. please rollback to old slection/funktion !!!

«1

Answers

  • stehohrhasestehohrhase Posts: 195Members, Plex Pass Plex Pass

    Plex will fix this or how i can go back to 4.12 ?

    This is really a update with a big issue. Why they change this -((

  • dwharrisondwharrison Posts: 21Members, Plex Pass Plex Pass

    This is a major breakage for me as well.

  • sergiou87sergiou87 Plex for iOS Developer SpainPosts: 595Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    We're looking into this issue, sorry for the inconvenience!

  • stehohrhasestehohrhase Posts: 195Members, Plex Pass Plex Pass

    Are there any news?

  • sergiou87sergiou87 Plex for iOS Developer SpainPosts: 595Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    It seems the fix needs some work on the server side. We hope the server team can tackle it soon!

  • stehohrhasestehohrhase Posts: 195Members, Plex Pass Plex Pass

    Really ?

    Before, the App works fine. I only updated the ios App - NOT the Server.

    In the Releasenotes was:

    Version 4.12.1 is now available.
    FIXED:

    • Closed captions could be enabled incorrectly.

    Now, there is a Problem - before never...

  • dwharrisondwharrison Posts: 21Members, Plex Pass Plex Pass

    Correct. I'm running server 1.5x and I have many DVR recordings for which the Apple TV version can play captions but the iOS version no longer can.

    I'm quite deaf and not having captions available on my iPad puts significant restrictions on when I can watch these recordings. This needs to be fixed...

  • dwharrisondwharrison Posts: 21Members, Plex Pass Plex Pass

    Interestingly, I took a fresh recording (using server 1.5x), played on my iPhone with no captions, and then Airplayed it to my Apple TV, where the captions showed up. Clearly the iPhone app is doing some parsing of the captions, but just failing to get them properly displayed.

    Is there any word on this? This is a major concern for me since I do a lot of watching on iOS.

  • sergiou87sergiou87 Plex for iOS Developer SpainPosts: 595Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Sorry, I didn't meant it was a server problem only, the issue is on both sides. We're working on it and hope to have a fix soon :/

    Sorry for the inconvenience! :s

  • stehohrhasestehohrhase Posts: 195Members, Plex Pass Plex Pass

    Hello Plexteam,

    this is now 2 Month ago !
    You really wan't to fix this?
    I am German user. A lot of Movies have here Closed Caption.
    This Caption are not shown any more. On ios and also on Apple TV.

    When we can get an working update or is there a way to go back to last working version ?

    Normally I like Plex - but the support is really bad at this point.

  • sergiou87sergiou87 Plex for iOS Developer SpainPosts: 595Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    A fix is on its way, it just turned out to be a bit more difficult than we anticipated.

    Thanks for your patience.

  • mediajoltmediajolt Posts: 4Members, Plex Pass Plex Pass

    Can I take it this means captions labeled as EIA-608 will display correctly?

  • stehohrhasestehohrhase Posts: 195Members, Plex Pass Plex Pass
    edited August 9

    For me, i speak about the native Apple Quicktime format (mp4/m4v)

    My Wife and Children has the Version 4.12 on their Tablet. -> Works perfekt !
    Always the Subs are displayed, like configured in the MP4 Header.

    i wait long for an Update, but with the today new v4.16 NO! subtitles are shown. And with IOS i have no chance to go back in the plex version.
    This feature has worked for 2 Years without problems and has stopped working with Version v4.13.
    Also the AppleTV App. No Subtitles with Version 1.12. In Children Rooms with Vesion 1.11 no Problems.

    I am really angry about this. I only wan't back something that works 2 Years without problems !

    This is a container that is not working...:

    Video #1
    ID : 1
    Format : AVC
    Format/Info : Advanced Video Codec
    Format profile : High@L3.1
    Format settings, CABAC : Yes
    Format settings, ReFrames : 4 frames
    Codec ID : avc1
    Codec ID/Info : Advanced Video Coding
    Duration : 1 h 39 min
    Bit rate : 2 776 kb/s
    Width : 1 280 pixels
    Height : 534 pixels
    Display aspect ratio : 2.40:1
    Frame rate mode : Variable
    Frame rate : 23.976 (24000/1001) FPS
    Minimum frame rate : 23.810 FPS
    Maximum frame rate : 24.390 FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Scan type : Progressive
    Bits/(Pixel*Frame) : 0.169
    Stream size : 1.92 GiB (77%)
    Writing library : x264 core 148 r2708 86b7198
    Color range : Limited
    Color primaries : BT.709
    Transfer characteristics : BT.709
    Matrix coefficients : BT.709
    Menus : 5,6

    Video #2
    ID : 6
    Format : JPEG
    Codec ID : jpeg
    Duration : 1 h 39 min
    Bit rate mode : Variable
    Bit rate : 978 b/s
    Width : 640 pixels
    Height : 267 pixels
    Display aspect ratio : 2.40:1
    Frame rate mode : Variable
    Frame rate : 0.003 FPS
    Minimum frame rate : 0.001 FPS
    Maximum frame rate : 0.010 FPS
    Color space : YUV
    Chroma subsampling : 4:2:0
    Bit depth : 8 bits
    Compression mode : Lossy
    Bits/(Pixel*Frame) : 1.908
    Stream size : 637 KiB (0%)
    Default : No
    Encoded date : UTC 2017-07-01 15:06:42
    Tagged date : UTC 2017-07-01 15:06:42
    Menu For : 1

    Audio #1
    ID : 2
    Format : AAC
    Format/Info : Advanced Audio Codec
    Format profile : LC
    Codec ID : 40
    Duration : 1 h 39 min
    Source duration : 1 h 39 min
    Bit rate mode : Variable
    Nominal bit rate : 198 kb/s
    Maximum bit rate : 317 kb/s
    Channel(s) : 2 channels
    Channel positions : Front: L R
    Sampling rate : 48.0 kHz
    Frame rate : 46.875 FPS (1024 spf)
    Compression mode : Lossy
    Source stream size : 140 MiB (5%)
    Language : German
    Default : Yes
    Alternate group : 1
    Encoded date : UTC 2017-07-01 15:02:28
    Tagged date : UTC 2017-07-01 15:06:38
    Fallback From : 3
    Subtitles : 4

    Audio #2
    ID : 3
    Format : AC-3
    Format/Info : Audio Coding 3
    Format settings, Endianness : Big
    Codec ID : ac-3
    Duration : 1 h 39 min
    Source duration : 1 h 39 min
    Bit rate mode : Constant
    Bit rate : 640 kb/s
    Channel(s) : 6 channels
    Channel positions : Front: L C R, Side: L R, LFE
    Sampling rate : 48.0 kHz
    Frame rate : 31.250 FPS (1536 spf)
    Bit depth : 16 bits
    Compression mode : Lossy
    Stream size : 453 MiB (18%)
    Source stream size : 453 MiB (18%)
    Language : German
    Service kind : Complete Main
    Default : Inherited From: 2
    Alternate group : 1
    Encoded date : UTC 2017-07-01 15:02:28
    Tagged date : UTC 2017-07-01 15:06:38
    Fallback To : 2
    Subtitles : 4

    Text
    ID : 4
    Format : Timed Text
    Muxing mode : sbtl
    Codec ID : tx3g
    Duration : 1 h 29 min
    Bit rate mode : Variable
    Bit rate : 1 b/s
    Stream size : 589 Bytes (0%)
    Language : German
    Default : Yes
    Forced : Yes
    Alternate group : 2
    Encoded date : UTC 2017-07-01 15:02:28
    Tagged date : UTC 2017-07-01 15:02:28
    Subtitles For : 2,3

  • dwharrisondwharrison Posts: 21Members, Plex Pass Plex Pass

    With today's iOS update, captions are now working for me again in Canada. This means, in turn, that the DVR and live TV features are useful to me again.

    Thanks very much to the team for getting this fixed.

  • mediajoltmediajolt Posts: 4Members, Plex Pass Plex Pass

    Apparently the ability to read captions encoded as EIA-608 is still unsupported. I'm disappointed.

  • ecantrellecantrell Posts: 74Members, Plex Pass Plex Pass

    What about EIA-608? The recent update fixes issue for CEA-708 (or EiA-708) not EiA-608

    I thought I was able to watch some video that has this caption but no longer, it does tells me that I have this. PlexWeb does identify but does not show caption. On AppleTV, it is "off" I have to pull down to select "unknown cc" to turn on. The AppleTV setting have CC on. Although I am running TvOS 11beta

  • sergiou87sergiou87 Plex for iOS Developer SpainPosts: 595Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @ecantrell @mediajolt can you provide some sample files with EIA-608 we can test with?

    Thanks!

  • mediajoltmediajolt Posts: 4Members, Plex Pass Plex Pass

    Sorry, I didn't get this posting until now. How do you want me to provide the files?

  • sergiou87sergiou87 Plex for iOS Developer SpainPosts: 595Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Hopefully generating a short sample file (instructions here: https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media) with which you can reproduce the issue, and then send me the file (or a Dropbox/Google Drive link) via Private Message.

    Thank you! :smiley:

  • ecantrellecantrell Posts: 74Members, Plex Pass Plex Pass

    Will do, just saw/read this...

«1
Sign In or Register to comment.