If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Audio, but no video on IOS 10

guardi1337guardi1337 Posts: 1Members


For some movies I have audio, but no video on IOS 10. Logs show no indicators why. Looks to me like IOS10 doesn't support the video format, but plex doesn't transcode for some reason. Video works when I go to IOS app > settings > Quality > Home Streaming > 720p.

ffmpeg -i of problematic video:
Input #0, mpegts, from '00000.MTS':
Duration: 00:02:58.88, start: 1.040000, bitrate: 17172 kb/s
Program 1
Stream #0:0[0x1011]: Video: h264 (High) (HDMV / 0x564D4448), yuv420p, 1920x1080 [SAR 1:1 DAR 16:9], 25 fps, 25 tbr, 90k tbn, 50 tbc
Stream #0:1[0x1100]: Audio: ac3 (AC-3 / 0x332D4341), 48000 Hz, stereo, fltp, 256 kb/s
Stream #0:2[0x1200]: Subtitle: hdmv_pgs_subtitle ([144][0][0][0] / 0x0090), 1920x1080

How can I force plex to transcode this for IOS, without losing quality like with the workaround mentioned above ?




  • dustabor@gmail.comdustabor@gmail.com Posts: 1Members, Plex Pass Plex Pass

    i’m having similar issues. Audio but no sound on the Plex IOS app. Works great on my Samsung smart TV. After researching and trying various solutions, nothing seems to work..

Sign In or Register to comment.