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Plex Transcoder Flips Orientation of iPhone Portrait Videos

Des_EagleDes_Eagle Posts: 2Members, Plex Pass Plex Pass
in iOS

When playing back videos filmed in portrait mode on iPhone, Plex transcoder flips the orientation of the video. So a 2160 x 3840 portrait mode video is played back @ 3840 x 2160, resulting in a stretched video.

Plex iOS version 4.12.1
Plex Server version 1.7.2.3878

Answers

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    Same issue. All my videos taken with my iPhone in Portrait mode play stretched through Plex.

  • tbmblm4evertbmblm4ever Posts: 5Members, Plex Pass Plex Pass

    i am having the same issue with videos uploaded to the photo library from my iPhone, mine are running as direct play so no transcoder running. really hoping this gets fixed soon.

  • LordwindLordwind Posts: 110Members, Plex Pass Plex Pass

    same issue

    Server: vSphere-based PMS with Ubuntu 14.04

    Clients: Panasonic TX-PR50ST60 (2013), Samsung UE32J6300 (2015), Amazon TV, iOS, Android, PS4

    Ertelecom: ▼▲ 30-100 Mbps 24x7

  • ksayreksayre Posts: 1Members, Plex Pass Plex Pass

    Seeing the same issue with recently recorded video off of an iPhone 6 Plus

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    Would be nice if Plex fixed this bug.

  • nnnoideannnoidea Posts: 1Members

    when, if at all, is this to be fixed?

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    Good question. Every time I upgrade -- still the same ridiculous issue.

  • buthuggersbuthuggers Posts: 2Members, Plex Pass Plex Pass

    Same issue exhibited here. Setting Quality to Maximum "fixes" the issue, but results in slow/choppy playback. PLEX, you guys are awesome! Please add this to your everlong list of things to fix!

    PLEX iOS version 4.17
    PLEX server version 1.8.1.4139

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    Just downloaded and installed 1.8.4.4249.

    STILL THE SAME ANNOYING BUG

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    Every client I have does this wrong too.

    I use Fire TV, Roku, Web version, iOS, Samsung. They all play the video stretched.

    Incredible.

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    Here is what Google Photos does CORRECTLY versus what Plex does INCORRECTLY!!!

  • mdthejerichomdthejericho Posts: 3Members, Plex Pass Plex Pass

    This is ridiculous .... I always have to go back to 1.5.7

  • hies1971hies1971 Posts: 6Members, Plex Pass Plex Pass

    Same issue, also still not fixed with last server update...

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    Sad -- does Plex even review these boards?

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    So 1.9.0 claims (I think) to have fixed this but after I upgraded and tested it on a video (after refreshing meta data and also analyze) I still see the portrait video incorrectly stretched.

    Plex Media Server 1.9.0 is now available to Plex Pass users

    NEW:
    (Streaming Brain) ABR streams will now balance their BW usage among each other (#7414)
    FIXES:
    (DVR) Sort by release date more sensibly in the Program Guide - Movies view (#6981)
    (DVR) Fixed intermittent crash when tuning live TV (#7383)
    (DVR) Recorded shows were occasionally mistagged based on show year (#7328)
    (DVR) In certain cases, tuners could be shared inappropriately, leading to bad behavior (#7170)
    (Streaming Brain) Reduced wasted segments during quality change (#6623)
    (Transcoder) Portrait videos would be stretched out when being transcoded (#7287)
    (Music) Artist album sorting was sometimes overridden incorrectly (#7349)
    (DVR) Parse timestamps out of XMLTV orignial air date fields (#7379)
    (Hubs) Crashes when getting hubs (#7419)
    (Transcoder) Potential deadlock with static and streaming transcodes (#7410)

  • wspies721wspies721 Posts: 32Members, Plex Pass Plex Pass

    So.....after a library rebuild I see that some work....but some still dont

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