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BUG: app Video Quality Settings for Channels ignored on local network

jfrench1011jfrench1011 Posts: 47Members, Plex Pass Plex Pass
edited June 28 in iOS

iOS App 4.13
Plex Media Server 1.7.2.3878 and 1.5.6.3790
iOS: 10.3.2

After running various tests and scenarios I was able to trace the issue down to this. On local network, play back of channel videos always use direct play/direct stream ignoring the Home Streaming Video Quality settings. I have tried on a couple channels (IPTV and iTunes Movie Trailers) and both exhibit this behavior. Was introduced in 4.12.

Movies/TV Shows in the library properly transcode as per Home Streaming Video Quality settings, appears to just be channel videos.

Answers

  • jfrench1011jfrench1011 Posts: 47Members, Plex Pass Plex Pass

    iOS App 4.14
    Plex Media Server Version 1.7.5.4035
    iOS: 10.3.2

    Tested with the new app, problem still exists. Quality settings are ignored for Channel playback and Directstream/Directplay used when on the home network. Is causing issues for certain Channels for my on my home network.

  • hsousahsousa Plex for iOS/tvOS Developer Lisbon, PortugalPosts: 118Members, Plex Employee, Plex Pass Plex Employee

    Hi @jfrench1011!

    There seems to be an issue with that specific scenario. I forwarded this to the server team to be looked at.

    Thanks for reporting!

  • DoubleGamersDoubleGamers Posts: 3Members, Plex Pass Plex Pass
    edited July 13

    Same issue, while streaming on chromecast 2nd gen, only direct-play is working, settings in app are ignored.
    (direct play ist crashing after 10-15 minutes)
    on 1st gen chromecast no problem and pms is trans-coding and everything is fine

    An option on server side to disable direct play would be awesome :neutral:

    iOS App 4.14
    iOS: 10.3.2

    PMS: Hardware Transcoding Preview 3 (1.6.0.3720)

  • jfrench1011jfrench1011 Posts: 47Members, Plex Pass Plex Pass

    @hsousa said:
    Hi @jfrench1011!

    There seems to be an issue with that specific scenario. I forwarded this to the server team to be looked at.

    Thanks for reporting!

    Did they acknowledge the bug? New plex app 4.15 and PMS 1.7.6.4058 and still having the issue :(

  • wmchriswmchris Posts: 9Members, Plex Pass Plex Pass

    can confirm with plex app for android tv. Same problem -> video crashes and it ignores the direct play settings.

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