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Website unavailable/Server unreachable

BBking83BBking83 Members Posts: 18 ✭✭

I have had ongoing issues with the Plex app on my QNAP for quite some time now. First, I'll explain what I have.

QNAP Model: TS-212
Firmware: 4.2.0 (18/11/2015)
PLEX App version:
Plex Address:
Ports Forwarded: 8080, 32400 Irrelevant to my question, but 'just sayin' anyway.

What happens is, when I log into my QNAP (which, I NEVER have issues with) and click on the Plex app, it takes me to and I get the Plex screen and I can add shows and go to my settings and it works fine. However, sometimes I click on it and I still get taken to: but it can't reach it, as if I'm on the wrong network.

It hasn't been consistent with firmwares (however in some cases, when I come across this issue, I uninstall Plex from my QNAP and download a newer version and install it) but I usually end up uninstalling Plex from my QNAP and manually installing it again.

It's incredibly frustrating as I go to watch a movie, have to reinstall it, add all the files back to the library, let the QNAP rebuild it's metadata (which can take hours) and then I can begin watching it again.

I have raised it here, but dane22 requested to start a new thread.

I can access it 100% fine on my mobile locally and remotely. I can view it fine on my TV locally but every now and then, Plex on my QNAP just decides to not work.

I can try a different port (36200, for example) but I can't even access the Plex web portal locally to change it!! (Will do that now, but I still shouldn't have to).

Just throwing it out there, can I use 34202, for example?

EDIT: For some reason, I edited my post and it got deleted... :| Reposting.


  • moody_bluemoody_blue Members, Plex Pass, Plex Ninja Posts: 2,410 Plex Ninja
    edited June 17

    The problem with PMS is that it's no longer supported. Plex published minimum supported levels

    I'm aware that recent PMS versions can't be installed on ARMv5 processors such as the TS-212, so your best option might be to keep your NAS for data and acquire a new machine to install PMS (several options exist, from RasPI3 to Intel NUC's).

    If you decide to stay with PMS installed in the TS-212 you can minimize the effort with reinstalls. You can install this, for example, and save all the contents of the Plex folder (with PMS stopped) before you uninstall PMS. And replace all the contents in the newly created Plex folder with the backup. This way you will not have to rebuild metadata.

  • BBking83BBking83 Members Posts: 18 ✭✭

    Hmm... You answered as if there's a known issue?

    Anyway, I think dane22 has put a lot of work into it (I believe he contributed development towards it?) so it's not use complaining.

    I understand that there is no longer support for it, but the downloads should still be available? I just upgraded my TS-212 to v4.3.3. The annoying thing for me is that I don't know if it's the Plex app or the QNAP firmware??

    From here, I have two questions:
    1. Is there a manual way for backing up your library? (link to guide, if possible)
    2. Now it's up to v1.x, was v0.9 always beta?


  • dane22dane22 Members, Plex Pass, Plex Ninja Posts: 9,866 Plex Ninja

    Heh, I asked another user to start a new thread, since his Q was unrelated, and not you :-)

    But let's continue here then...

    As @moody_blue said, your PMS is sadly no longer supported by Plex, so we are going up hill here :-(

    But to your Q's....

    And regarding your error, when it happens, we need PMS logs in debug mode


  • BBking83BBking83 Members Posts: 18 ✭✭

    I'm more than happy to get a log.

    I can get my QNAP event logs or do I get them from the Plex app?

    Also, is it even worth it if it's not supported anymore?


  • dane22dane22 Members, Plex Pass, Plex Ninja Posts: 9,866 Plex Ninja

    You get them from the /Plex Media Server/Logs directory.

    And when we said not supported, we mean that Plex no longer provide updates.

    That doesn't mean, that the community would not help, if possible ;-)


  • BBking83BBking83 Members Posts: 18 ✭✭

    Got ya, on it now.

    BTW, I've connected to my QNAP with Putty. So far I can't access the directory "Plex Media Server" (I think because of the spaces) but I want to learn Lunix a bit more.

    But because of your handy tool, I can still retrieve the logs. Next time it happens, I'll report back.


  • dane22dane22 Members, Plex Pass, Plex Ninja Posts: 9,866 Plex Ninja


    cd Plex\ Media\ Server

    That way, you tell Linux to escape the space

    Or type:
    cd Ple and then press the TAB in order to do code completion

    Or type:
    cd "Plex Media Server"


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