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"By Folder" view removed from Roku app

marklbuckingham@gmail.commarklbuckingham@gmail.com Posts: 9Members, Plex Pass Plex Pass

Plex removed the "By Folder" view once before on the Roku app, brought it back, and now it's gone...AGAIN. I don't understand why they would remove this feature. Anyone know if it is coming back anytime soon?

Answers

  • Elijah_BaleyElijah_Baley Posts: 4,374Members, Plex Pass Plex Pass

    @marklbuckingham@gmail.com said:
    Plex removed the "By Folder" view once before on the Roku app, brought it back, and now it's gone...AGAIN. I don't understand why they would remove this feature. Anyone know if it is coming back anytime soon?

    Seems to be there for me:
    When entering a library I see:
    Browse all
    Unwatched
    By Folder

    And if I select "By Folder" I see my folders. Nothing seems to have been removed.

    The only place I do not see "By Folder" is going into my picture libraries and then it can be selected inside the library.

    Plex has lost me! I am moving all my local media consumption to Emby. There are things about Plex that are better than Emby but Plex has begun misleading their customers and even telling their users bald faced lies and that is unacceptable so I no longer use Plex for any media consumption.
    I will NOT be lied to by a company I have any choice about using.
    It has been a good ride but I now feel that I am the one being ridden.
    Emby is NOT better software but they are a better company at this point.

  • marklbuckingham@gmail.commarklbuckingham@gmail.com Posts: 9Members, Plex Pass Plex Pass

    Is this on a roku that you see it? On both my Roku Ultra and Roku 4 when going into movies there is no by folder option. It used to be there.

  • Elijah_BaleyElijah_Baley Posts: 4,374Members, Plex Pass Plex Pass
    edited June 22

    @marklbuckingham@gmail.com said:
    Is this on a roku that you see it? On both my Roku Ultra and Roku 4 when going into movies there is no by folder option. It used to be there.

    It is on ALL my Rokus.

    Yep. I just checked again and when I click on my "Movies" library on the left side of the opening screen (or any library except pictures) the next screen shows "Browse all", "Unwatched" and "Folders" on the left and if I choose "Folders" I cam browse by folders without problem.

    Plex has lost me! I am moving all my local media consumption to Emby. There are things about Plex that are better than Emby but Plex has begun misleading their customers and even telling their users bald faced lies and that is unacceptable so I no longer use Plex for any media consumption.
    I will NOT be lied to by a company I have any choice about using.
    It has been a good ride but I now feel that I am the one being ridden.
    Emby is NOT better software but they are a better company at this point.

  • JuiceWSAJuiceWSA Posts: 6,777Members ✭✭✭✭✭

    Confirmed - I'll spare you the phone camera pic, but there just as @Elijah_Baley describes:

    Browse All
    UnWatched
    By Folder

    I even went as far as entering my 'Bond, James Bond' Library that HAS NO FOLDERS. When clicking 'By Folder' there it just shows me all the Movies that aren't in a folder.

    Tony

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  • marklbuckingham@gmail.commarklbuckingham@gmail.com Posts: 9Members, Plex Pass Plex Pass

    That's odd, it doesn't exist on any of mine and it did a few weeks ago. It does however exist on the classic plex app which is what I had to do before to get it to show. I've actually even confirmed with Roku that they removed it from both the Roku and IOS apps.

  • Elijah_BaleyElijah_Baley Posts: 4,374Members, Plex Pass Plex Pass

    @marklbuckingham@gmail.com said:
    ... I've actually even confirmed with Roku that they removed it from both the Roku and IOS apps.

    Roku has nothing to do with the Plex app and they really have nothing to do with iOS.

    What version of the Plex app are you running on your Roku?
    What Roku are you using?
    What version of Roku's firmware are you running?

    And just to be sure this is on a US Roku and you have loaded the app from the channel store, correct?

    One more time I can confirm that a folder view exists on all my Rokus in both the "Plex Pass" preview and the "regular" Plex app.
    In fact I just used it to help find a particular movie that I had in a special folder but had forgotten its exact name.

    Plex has lost me! I am moving all my local media consumption to Emby. There are things about Plex that are better than Emby but Plex has begun misleading their customers and even telling their users bald faced lies and that is unacceptable so I no longer use Plex for any media consumption.
    I will NOT be lied to by a company I have any choice about using.
    It has been a good ride but I now feel that I am the one being ridden.
    Emby is NOT better software but they are a better company at this point.

  • marklbuckingham@gmail.commarklbuckingham@gmail.com Posts: 9Members, Plex Pass Plex Pass

    I know Roku has nothing to do with it, I reached out to them initally, they looked it up and found that Plex had removed the by folder option on Roku's app and IOS devices. I have a roku streaming stick, Roku 4, and Roku Ultra all on the latest firmware none of which that have the by folder option in any category. Yes it is US. I've used plex for quite some time so I know it's not where it was a few weeks ago, that and if you Google the issue you'll find that others in years past have complained about it, the resolution being installing the classic app.

    To my knowledge, there are 2 Plex apps you can install on the Roku, Plex and Plex classic (for classic you have to add it to your streaming tore online for it to install on your Roku).

    I reinstalled the Plex Classic app and I now have the by folder option in my movies collection. So I guess I will just continue to use the Plex Classic app and move on.

  • JuiceWSAJuiceWSA Posts: 6,777Members ✭✭✭✭✭
    edited July 1

    There was a time - when these new apps arrived last year - the 'By Folder' view wasn't included. That was rectified quickly as I recall due to public outcry.

    Since then... (and my deepest apologies in advance for these horrific phone cam pics):

    Here's the Home Screen - Let's pick the 'Bond, James Bond' Library (it doesn't even have any folders in it):

    Upon arrival in 'Bond, James Bond'...:

    ... and there it is... By Folder... right where it usually is.

    Now then - enter the patented Roku Bug wherein an app or channel through some miracle of Roku Engineering doesn't get installed or updated properly, leaving some important bits out. Much like The Plex Dance® for Plex, The Roku App Dance® is employed:

    The Roku App Dance®:

    1) remove app from Roku
    2) reboot Roku
    3) re-install app

    All three steps in Order - No Shortcuts.

    There is also a remote chance I suppose of some cache or something in PMS being fouled up. Diagnosing and rectifying that issue is going to take more advanced aid than I can offer so I'll:
    @ljunkie
    right about there and help should arrive if The Roku App Dance® didn't do anything.

    If help doesn't immediately arrive on the scene, in the meantime, you could open:
    Control Panel/Programs and Features/
    Find Plex Media Server in the big list, Repair or Uninstall then Reinstall, but IMO that would be a 'last chance, going down for the third time, desperation' maneuver to be used in an extreme emergency, like if the Mother in Law is on the way and you can't play The Young and The Restless (AKA 'The Young Indian Wrestlers) episode she missed while en-route.

    Tony

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    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

  • marklbuckingham@gmail.commarklbuckingham@gmail.com Posts: 9Members, Plex Pass Plex Pass

    Ah, that's one thing I haven't tried. I'll try uninstalling, reboot, and reinstalling on one of my Roku's and see if it returns. Once I have a chance, I'll report back. I am actually running my PMS on a synology, although I could reinstall it. Seeing that the by folder option exists on the classic app I would doubt that's it, but as you said could be a last ditch effort.

    Thanks @JuiceWSA!!

  • JuiceWSAJuiceWSA Posts: 6,777Members ✭✭✭✭✭
    edited July 1

    The Roku App Dance® has been in play and valid just as long as The Plex Dance® has and is always a crowd pleaser - it's also worth a shot and easy enough.

    All three steps - no shortcuts.
    If you don't do all the steps it's not The Roku App Dance® it' more like The Mashed Potato® and The Mashed Potato® may impress The Mother in Law, but won't do a thing for your App problems.

    :)

    Tony

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    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

  • marklbuckingham@gmail.commarklbuckingham@gmail.com Posts: 9Members, Plex Pass Plex Pass

    Haven't been on here and updated the forum for a while as I continued for a period of time with the classic version of the app, but I had to recreate the library. So I don't know if something got corrupted in an upgrade or what, but once I removed and re-added the library my "By Folder" option in the Roku app came back on my Rokus. In case anyone else comes across the same issue. @Elijah_Baley @JuiceWSA

  • JuiceWSAJuiceWSA Posts: 6,777Members ✭✭✭✭✭

    Odd... well, if we had input from a lead developer on this forum any more he could probably explain it in 10 words or less, but since Plex has that guy duct taped to a gas main in the basement of Plex HQ - it's anyone's guess as to what happened.

    Glad you found your way into the fix.

    Tony

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    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

  • AndrroidAndrroid Posts: 1,194Members, Plex Pass Plex Pass

    @JuiceWSA said:since Plex has that guy duct taped to a gas main in the basement of Plex HQ

    where do you come up with this garbage?

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