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Unsolved: Since earlier today, Playback of MKV files no longer work on AppleTV4

tabmortytabmorty Posts: 8Members, Plex Pass Plex Pass
edited July 7 in Apple TV

I have enabled automatic update of apps on Apple TV4 so I am not sure if Plex was updated during the night, but - I am no longer able to play MKV files. Spinning circle on black screen.... yes I have tried to wait forever ...

Are there any known issues with troubleshooting guide?

Playback on Mac and Windows still work great

There has not been any update of iOS on ATV4 last few days

Please check any logs marked with my name and see what you can find out

//TabMorty

Best Answer

  • tabmortytabmorty Posts: 8Members, Plex Pass Plex Pass
    edited July 7 Accepted Answer

    Update: NOT Solved!

    It was a little bit premature - only some MKV files showing - 90% still not showing...

    Solved!
    Turned OFF the new Auto Adjust Quality - and everything now works again

Answers

  • tabmortytabmorty Posts: 8Members, Plex Pass Plex Pass
    edited July 7 Accepted Answer

    Update: NOT Solved!

    It was a little bit premature - only some MKV files showing - 90% still not showing...

    Solved!
    Turned OFF the new Auto Adjust Quality - and everything now works again

  • dragonmeldragonmel Posts: 622Members, Plex Pass Plex Pass

    even after turning off auto adjust... just using play original on mkv rips of blu-rays showing direct stream and there are numerous glitches, judders and artifacts... never did this before

    1.7.3 server update from 1.7.2 or the latest plex apple tv cliend dicked something up

  • tabmortytabmorty Posts: 8Members, Plex Pass Plex Pass

    This is still issue after today's Plex Apple TV update

    Most my MKV's cannot play .... It seems to correctly identify the resolution and show the first frame, size of video - but keeps spinning ... not going anywhere...

    Plex - What is happening? It was so good for so long time Why did you have to break it?

  • joebarbour19joebarbour19 Posts: 1Members, Plex Pass Plex Pass

    This is still an ongoing issue. Cannot play most my files. please fix soon!

  • rsavarsava Posts: 2,759Members, Plex Pass Plex Pass

    @tabmorty said:

    Please check any logs marked with my name and see what you can find out

    //TabMorty

    Where are logs? Where did you post them?

    R Sava

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