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Remote access randomly working

lcrivelllcrivell Posts: 6Members, Plex Pass Plex Pass
edited June 2017 in macOS/OS X (Mac)

I have a Plex Media Server installed on my Mac and use wifi connection to internet router. Router gets a fixed IP address from Internet provider and distributes it via NAT to internal network.
However often the server in not available for remote access, and sometimes it works. Whether I enable uPnp or IP filtering I don't understand why remote connection is sometimes working (appears in green on Plex interface) and after 1 minute, 1 hour or 1 day, it's not working anymore and is displayed as red.
What can I do to understand what's wrong ? Log is available here. Thanks


  • BigWheelBigWheel Posts: 10,246Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    i would set a static IP for that device in router and i would set up port forwarding manually.

    your website is not working. you can just zip up the log file and drag drop on forums

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • lcrivelllcrivell Posts: 6Members, Plex Pass Plex Pass
    edited June 2017

    Thanks for your comments. My mac always gets same IP address, but I set it as manual as suggested. Port forwarding manually set, to the same port Plex put in uPnp, but still red. Log attached. Thanks !

  • ChiefsFan70ChiefsFan70 Posts: 14Members, Plex Pass Plex Pass

    I've had the same problem for months. Sometimes remote access with be good to go for a couple weeks without going offline. Then, for seemingly no reason, it will go offline daily.

    To correct, all I have to go to the remote access settings screen and hit "Retry" and it will correct itself.

    **WISH - That Plex could monitor the remote access status and if it goes red....it could automatically "retry" all by itself. I don't understand why this is an issue that has gone unresolved for so long. **

  • lcrivelllcrivell Posts: 6Members, Plex Pass Plex Pass

    Or even more easier, what don't Plex simply work as all other cloud tools with sockets, like dropbox, google drive...

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