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Crashes - Error CE-34878-0

Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass
edited November 2017 in PlayStation

Title says it all. Plex keep crashing on PS4. Only way is to close the app before each use otherwise it'll crash after 1 min a video plays. Thanks for fixing this! It's been doing that since launch (more than 1 year...).

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Answers

  • BigWheelBigWheel Posts: 10,464Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    I use Plex on PS4 pretty regularly and do not have any crashes. can you turn on logging in the app which will write to your server log. Hopefully we can see what it is doing before crash.

    Do you mean the app is actually closing or freezing up or something else?

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    I just tried to turn on log by searching through all options and found nothing... Can you please help me to to this?

  • JeffCrumJeffCrum Posts: 96Members, Plex Pass Plex Pass

    Try the link in @BigWheel 's siggy next to the work Logs.

    Okay, it isn't a link. Copy and paste it into your browser.

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass
  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    Anyone? Maybe the error message could help.

    (CE-34878-0)

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    No one can help. PLEX you're garbage at supporting and updating your apps.

  • harlequin01harlequin01 Posts: 18Members, Plex Pass Plex Pass

    @Gravel Freeman said:
    Anyone? Maybe the error message could help.

    (CE-34878-0)

    When that error shows up in games it usually requires a reloading of the newest firmware and the most drastic being a complete reset to factory defaults of the PS4.
    It is caused by corrupted data according to the info i can find on google.

    Lifetime Plexpass
    Server : Thinkserver TS140 : E3-1226 : 16GB Ram : 6TB storage : PLEX Server Version 1.9.4.4325
    Clients : Samsung F5500 tv , 2 x Firesticks , chromecast , Samsung Note3 , Samsung J5 ( 2016) , Linx 1010b.
    PlexDvr + Plex DVR API for Enigma2 ( Xtrend ET8500 + 4 x DVB-S2 inputs )

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    I will try a complete reset but have to backup games before. I have P.T. which definitely I can't loose!

    Still I'm afraid this error will come back over and over. My friend have the same error and my brother too (new PS4).

    Will let you know guys.

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    HERE WE GO AGAIN!

    The error (CE-34878-0) came back just after 4 days on a fresh install. I haven't installed or played ANY games. So it's fresh install on PLEX on a freshly formatted PS4. You have to stop doing like there was nothing happening on the PS4. There's a huge issue right now and it's not only me. It's my brother and my best friend having the same issues.

    So please I monthly pay for PLEX and I expect updates to fix such HUGE issues with your applications.

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    @BigWheel said:
    I use Plex on PS4 pretty regularly and do not have any crashes. can you turn on logging in the app which will write to your server log. Hopefully we can see what it is doing before crash.

    Do you mean the app is actually closing or freezing up or something else?

    Please BigWheel check this out, there's an important issue here.

  • FirstAidPoetryFirstAidPoetry Posts: 63Members, Plex Pass Plex Pass

    It crashes daily for me too, always while browsing media, never while playing.

    My SO and I have resorted to putting bets on how many times it will crash before we can get something playing.

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    @FirstAidPoetry said:
    It crashes daily for me too, always while browsing media, never while playing.

    My SO and I have resorted to putting bets on how many times it will crash before we can get something playing.

    Do you have the (CE-34878-0) error?

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    UP, this is a major issue. Everyone I'm talking to who's using Plex PS4 is getting the same error.

    Please for god sake, fix this! It's a major issue.

  • steven.sentassteven.sentas Posts: 1Members, Plex Pass Plex Pass

    I have the same issue but only happens with specific movies and before playing them eg when viewing info

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    Everyone have the issue this is terrible, it needs a fix asap.

  • troyandabedtroyandabed Posts: 11Members, Plex Pass Plex Pass

    Plex on my PS4 PRO used to shut down every so often when I paused a video but since a week or so ago it's shutting down EVERY time I press pause. Sometimes if I just exit out of a video, Plex will shut down. It's making the program unusable.

  • ReggieDarkReggieDark Posts: 2Members, Plex Pass Plex Pass

    Definitely the most unstable version of Plex out there. I have a PS4 Pro and just as the regular PS4 before it Plex crashes on a regular basis.

    BUT I have noticed it is a lot more unstable when the system has been in rest mode, and when any other apps are in rest mode (while you are using Plex). If Plex is running when you enter rest mode and then boot back up, it is almost a guarantee that Plex will crash. Now I always make sure that nothing is running/asleep in the background (especially any other media apps) and it is a lot more stable.

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    They have to fix this!!!

  • Gravel FreemanGravel Freeman Posts: 53Members, Plex Pass Plex Pass

    2018 UP - PLEASE PLEX FIX THIS!!!

  • eaghraeaghra Posts: 4Members, Plex Pass Plex Pass

    This happens to me daily as well now. Straight up crashes and shuts down the PS4. Reboot, repair filesystem, send report, etc. Load up Plex, and it can crash on selecting a user, playing a video (usually towards the last few minutes of it), or finishing a video. On reboot I get the error code CE-36329-3.

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