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Black screen no audio when playing specific series/season

celegorm13celegorm13 Posts: 133Members, Plex Pass Plex Pass

So i'm having a weird issue with Season 8 of Home improvement. When played on the chromecast, the episodes do not start properly. They just go on indefinitely with a black screen and no audio.

The only way to get audio and video is to use the forward 30 seconds, backward 10 seconds buttons to jump to different places (scrolling doesn't do anything). Example, if I wait 11 seconds, press the back 10 seconds button it'll then load and play no problem. The same episodes do not have any issues when played on my android phone. Also, no other show has this issue.

Two sets of logs attached with different episodes in each.

Answers

  • BigWheelBigWheel Posts: 9,913Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    edited June 24

    can you provide a sample file? don't see any errors which stand out to me in log. looks like subtitles might be enabled for episode. if subs disabled do you still have issue?

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • celegorm13celegorm13 Posts: 133Members, Plex Pass Plex Pass

    I can do that. Should I just attach it here (i'm thinking there might be copyright issues there) or do you have a way for me to send it to you?

  • celegorm13celegorm13 Posts: 133Members, Plex Pass Plex Pass

    Subs were actually disabled and no subs exist for me to use. I will be sending you a PM with sample info.

  • celegorm13celegorm13 Posts: 133Members, Plex Pass Plex Pass

    Interesting update.

    was watching an episode when it ended I went to cast Friends instead as I didn't feel like dealing with the trouble of waiting 11+ seconds to be able to hit the back button. According to my phone, it was trying to communicate with the chromecast to start Friends, but it never got past a black screen from when Home Improvement "started"

    Phone and server traces attached.

  • celegorm13celegorm13 Posts: 133Members, Plex Pass Plex Pass

    Bump. Still an issue.

  • celegorm13celegorm13 Posts: 133Members, Plex Pass Plex Pass

    Bump (ten characters)

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