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Reporting issues / sharing screen info in posts - All those special characters and XML

ChuckPAChuckPA Posts: 20,315Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
edited July 2017 in Linux Tips

When reporting problems / asking for assistance, please minimally provide:

1. Linux distribution & version
2. PMS version
3. Provide Log files (Settings - Server - Help - Download Logs) if available, a tar.gz of the Logs directory, or copy/paste of the error texts/condition.

To perform copy/paste optimally:

Copy/paste of command line text or XML

A. Surround the single line command with the grave character.
results in This is how it looks when you've typing it

B. Surround a block of text with triple grave

Becomes:

This is
a
multi-line

C. After you copy/paste the text, use 'Code' paragraph formatting and mark the entire selected block of text . You will see it indent OR use multi-line blocking

D. Use something like Gnone-Screenshot (used here to make these graphics) for little graphic-inclusive items. Use the 'picture attach' feature above or drag & drop the image. Allow it ample time to upload and resolve to a 'link' in the thread (you'll see it when done)

Please DISABLE Verbose logging until requested

Please search before posting

Primary support forums: Linux, Synology, and QNAP

Please remember to report back. This benefits others.

Useful links

 Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

 Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

 Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

 

Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

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