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Samsung KS8000 playing wrong audio track

I started seeing this problem with any movies that have more than one audio track. The movies typically contain several different audio versions with Russian being the first. I select the English track from the settings but the Russian language is still played. This is happening on movies that I have played before with English, so I know the English audio does exist and worked fine at one point. Any idea how I can fix this?




  • jkieljkiel Posts: 563Members, Plex Pass Plex Pass

    I'm having the same issue with a Samsung TV from 2016. (I forget the model.)

    Turning off Direct Play was the only way I could fix it.

  • undead.deuce@gmail.comundead.deuce@gmail.com Posts: 1Members

    I've got the same issue on Samsung K5500. After the latest update it's impossible to change the audio track if Direct Play is turned on. The only way to change the audio track is to choose not original, compressed version of stream. I need this fixed :neutral:

  • hexhex666hexhex666 Posts: 6Members ✭✭

    I'm having the same issue with KS9000. Please fix!

  • take31415take31415 Posts: 2Members

    Same issue here. KS7090

  • roldo22roldo22 Posts: 4Members ✭✭

    I am now seeing the same issue on my Nvidia shield as well. Turning off direct play is not an option since they are 4k videos and my PC can't handle transcoding them.

  • hexhex666hexhex666 Posts: 6Members ✭✭

    Please fix asap.

  • CT1991CT1991 Posts: 5Members, Plex Pass Plex Pass

    Same problem with ks9090 2016 model, for some reason plex plays always (!) the first audio track of each movie or show, no matter which language the first one is. This occurs only with direct play enabled.

  • Zima_OoZima_Oo Posts: 1Members

    Confirm this problem on ks7000!

  • fhiblerfhibler Posts: 4Members, Plex Pass Plex Pass

    Hi, confirming the issue on a UE55KU6079UXZG as well. Only the first audio track is played.

  • mgraciamgracia Posts: 1Members, Plex Pass Plex Pass

    Also happens with KU6300

  • hexhex666hexhex666 Posts: 6Members ✭✭

    Please fix asap.

  • dangilesdangiles Posts: 1Members, Plex Pass Plex Pass

    This is still a problem on Samsung model UE55KS7000S with Plex Media Server running at version

  • andersloanderslo Posts: 10Members, Plex Pass Plex Pass

    Same issue here as well. Please fix the Plex app for Samsung TVs, quite a few bugs now regarding subs and audio

  • CT1991CT1991 Posts: 5Members, Plex Pass Plex Pass

    Still no fix in sight, please fix that!!!

  • joeevans70joeevans70 Posts: 9Members ✭✭

    same here. please fix

  • ggoldfingerdggoldfingerd Posts: 19Members, Plex Pass Plex Pass

    Same issue here. I have not reported it but it has occurred for at least the last month. I switched to my PS4 Plex app. Guess I will try disabling direct play....

  • Sebastian87Sebastian87 Posts: 17Members, Plex Pass Plex Pass
    edited October 2017

    Same problem here on KU6300. I have almost all files with German and English tracks and only forcing transcoding fixes the issue, which is a pain with 4K HEVC.

  • mindxuntepmindxuntep Posts: 2Members

    Same problem on UE55KU6020, plex server on WD My Cloud Gen2

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