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Did Plex Just Stopped Working Altogether In The Last Few Days???

therealjoeldunn@gmail.comtherealjoeldunn@gmail.com Members, Plex Pass Posts: 12 Plex Pass

So, I'm a Plex Pass member with Plex Media Server installed on my Nvidia Shield, and Plex Media Player on my Apple TV and app on my iPhone 7 and the plex web app, all worked very good until yesterday, I cannot play anything on my Apple TV, iphone, Plex app and I received this message "Playback terminated by server conversion failed a required codec could not be found or failed to install"
this was the first issue.
Today, I can see all my files list but cannot play anything. from every player it will only load a partial library. Some cover images some not, super random and it just says loading.
I can get movies to play direct from the Shield, but maybe 20% of my 600+ movies are showing cover images.

As of now when I log on to the web app it says it can not connect to my server. "There was an unexpected error loading this library
Please visit our forums if you continue to experience problems"

So here i am in the forum searching and not seeing anything helpful.

I disconnected and reconnected the library, made sure all of my plex apps are running the latest updates, reset the Shield and still nothing.

Should I just delete the server and start over again.

I would like to add that if you ask me to run logs and fun stuff like that you have me lost. I thought I was getting a simple user friendly solution that worked. so far it 60% of the time it has worked every time!!



  • vibbanvibban Members, Plex Pass Posts: 3 Plex Pass

    Have u tried to Optimize the Database? http://prntscr.com/fza964

  • therealjoeldunn@gmail.comtherealjoeldunn@gmail.com Members, Plex Pass Posts: 12 Plex Pass

    running it now!!

  • therealjoeldunn@gmail.comtherealjoeldunn@gmail.com Members, Plex Pass Posts: 12 Plex Pass

    "there was a problem preparing for optimization. try again" :(

  • Elijah_BaleyElijah_Baley Members, Plex Pass Posts: 4,165 Plex Pass

    Is your Shield the "Pro" model with 500 gb or is it the little one with only 16 gb. If it is the little one you could easily be running out of memory.

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