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Plex playing audio but video replaced by thumbnail?

david_szymanskidavid_szymanski Posts: 2Members

Hi guys,

For whatever reason when I play TV shows or Movied on my iPhone using the Plex app, the audio will play but no video will appear. The only thing in the window where the video is is a thumbnail showing the corresponding movie/TV poster. Does anyone know why this is?


  • scottjenningsscottjennings Posts: 10Members, Plex Pass Plex Pass

    Same issue.

  • jt999jt999 Posts: 28Members, Plex Pass Plex Pass

    I had this whilst running the iOS 11 beta - this thread helped me resolve it

  • selrahc726selrahc726 Posts: 7Members, Plex Pass Plex Pass
    edited July 2017

    Same thing happening to me on both my iPad and iPhone. I've tried everything, including a clean install of iOS, and nothing has worked. Latest update didn't fix it either. Plex is basically useless for me now

  • alex.chesser@me.comalex.chesser@me.com Posts: 2Members, Plex Pass Plex Pass

    This is also happening to me for selected titles I am watching. It's obviously a bug as the same titles play flawlessly on my PC and Apple TV using the Apple TV app. Other titles continue to play as designed via the iOS App. I am running the latest public release of iOS10. If light isn't shed on this shortly I will be dumping Plex quick smart.

  • bigmk777bigmk777 Posts: 12Members, Plex Pass Plex Pass

    Running into this at home as well - iPad/iPhone 7 having serious playback issues, but everything else in my ecosystem works perfectly (android, shield, chrome web)

  • alex.chesser@me.comalex.chesser@me.com Posts: 2Members, Plex Pass Plex Pass

    It would be great if Plex could actually shed some info on this rather than let us speculate on our own. I am new to Plex and had been really happy until now - I emailed support who said they support billing only and to come to the forum - where the Plex feedback in here?!?

  • audiomixeraudiomixer Posts: 205Members, Plex Pass Plex Pass

    For what its worth, I submitted a bug report for ios 11 on this issue.

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