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Alexa and remote access

kilbertkilbert Posts: 62Members, Plex Pass Plex Pass

Why would Plex need to have remote access enabled if I am using Alexa on my local network?

Do I have something misconfigured?


  • Elijah_BaleyElijah_Baley Posts: 4,365Members, Plex Pass Plex Pass
    edited July 13

    Nope. You are configured correctly. The developer decided or was forced to access Plex from Alexia in such a way that requires remote access.

    Judging by the fact that no other app requires that kind of special access I believe that it is simple laziness or ineptitude on the part of the developer. Of course that gets reinforced by extremely poor performance of the app in recognition and response. Every other Plex remote control works on my local network WITHOUT remote access enabled so it surely is possible.

    Due to this and other major problems I quit using the Plex app on my Echo. It is just too unreliable and too badly implemented.

    My Harmony Hub is perfectly controlled by my echo and it recognizes every command it is supposed to while a simple phrase like "Alexa, tell Plex pause" often results in my Plex system starting some random video or audio file starting to play when all that was wanted was to pause the playing video. BTW: "Alexa, Tell Harmony pause" works perfectly.

    The app is poorly written and poorly implemented and poorly conceived and requiring "Remote access" to work is just stupid. I recommend that it not be used until it is fixed in such a way as to be operational and user friendly and NOT require remote access.

    Plex has lost me! I am moving all my local media consumption to Emby. There are things about Plex that are better than Emby but Plex has begun misleading their customers and even telling their users bald faced lies and that is unacceptable so I no longer use Plex for any media consumption.
    I will NOT be lied to by a company I have any choice about using.
    It has been a good ride but I now feel that I am the one being ridden.
    Emby is NOT better software but they are a better company at this point.

  • BigWheelBigWheel Posts: 9,905Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    the “skill” lives at Amazon which translates what you say into values, which relays values through a our servers to be converted to a command that is then communicated to your PMS.

    basically it goes User’s Voice > Amazon > our Server > User’s PMS

    Elijah we know things are not perfect and we are working on it.

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • kilbertkilbert Posts: 62Members, Plex Pass Plex Pass

    Thanks Guys, I am a little disappointed, as I was excited to try this and I never wanted to open my plex server to the outside for security reasons.I live where my bandwidth is extremely limited, and an ISP that will not just shut me off if I go over.

  • keksznetkeksznet Posts: 22Members Plex Pass

    that is weird as I have two plex servers, one is behind a double-nat and an ipv6 internet provider (no direct access from outside - red status under Settings/server/remote access) and the 2nd is in a datacenter with enabled remote access (Green status under Settings/server/remote access). I'm using both local as well, as the 2nd server is "bigger".

    Until Yesterday evening the 2nd server was working with Alexa's Plex skill, but from today it can "only" see the other one... And lists also error in the Amazon Alexa app... "Connecting to Plex Media Server // If the plex skill is not finding or connecting to your plex media server, please first ensure that:"
    Now I can only "control" the server which is only available in the local network (same network, where alexa is installed on, but not accessible over the interNET)...
    And the server reachable on the internet NOT... :-(
    Plex skill lists only one server, and set it automatically as default...

    he? how is this then possible?

  • keksznetkeksznet Posts: 22Members Plex Pass
    edited July 15

    at the time of setup Plex in Amazon Plex skill... for 2-3 days ago

    today morning as the "connection" was broken...

    "palinka" is normally not reachable from outside

    humm, if I'm enabling it, it says its "fully accessible outside your network"
    and on my mobile connected via LTE/mobile internet it says
    learn more at https://plex.tv/relay

    this is new for me...

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