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Plex Server 1.7.6.4058 - Broke CBS Channel - Logs attached - Help please

Uh OhUh Oh Members, Plex Pass Posts: 52 Plex Pass

Unable to play any video content from CBS channel after upgrade to server 1.7.6.4058.

PMP shows

I've rebooted and no change.

Plex logs, and CBS logs attached.

Your assistance is greatly appreciated.
Thank you!

Server: IBM X3200 M3
Processor: Intel Xeon Quad Core X3470 2.93 GHz
RAM: 4GB
OS: Windows Server 2012r2

Best Answer

  • Uh OhUh Oh Members, Plex Pass Posts: 52 Plex Pass
    Accepted Answer

    And wouldn't you know it, without doing anything further, CBS channel & Bold and the Beautiful is working again. So, yay for oddities...

    Server: IBM X3200 M3
    Processor: Intel Xeon Quad Core X3470 2.93 GHz
    RAM: 4GB
    OS: Windows Server 2012r2

Answers

  • sander1sander1 Channel Developer/Admin Members, Plex Pass, Plex Ninja Posts: 3,612 Plex Ninja

    This doesn't seem to be a CBS channel issues. If you look at the log files, you see that something fails at the start of PMS (this part of the log). The required services are not loaded, therefore the channel fails (No matching services found for 'http://www.cbs.com/shows/the_bold_and_the_beautiful/video/7B1gp4lUWV2DwzKQbtpgK4pg5nm5m6mw/the-bold-and-the-beautiful-7-12-2017/'). To be honest I don't know what or why it fails, but it is not a channel issue.

  • Uh OhUh Oh Members, Plex Pass Posts: 52 Plex Pass

    @sander1

    Funny that... ABC channel works just fine. I realize not the same channel, and the backend could be completely different. That's not my area of knowledge. But something is clearly messed up.

    Server: IBM X3200 M3
    Processor: Intel Xeon Quad Core X3470 2.93 GHz
    RAM: 4GB
    OS: Windows Server 2012r2

  • Uh OhUh Oh Members, Plex Pass Posts: 52 Plex Pass
    Accepted Answer

    And wouldn't you know it, without doing anything further, CBS channel & Bold and the Beautiful is working again. So, yay for oddities...

    Server: IBM X3200 M3
    Processor: Intel Xeon Quad Core X3470 2.93 GHz
    RAM: 4GB
    OS: Windows Server 2012r2

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