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TiVo Bolt Direct Stream instead of Direct Play

I am using Version 1.7.5.4035 of plex media server and version 3.8.0 of the player on TiVo Bolt.

I am trying to play a variety of different x264 files in 720p and 1080p in mkv container. They all direct stream but none of them direct play. Any idea why? Thanks.

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