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Plex Media Server 1.5.5.3634 on FreeNAS exited on signal 11

mjc102510mjc102510 Posts: 7Members, Plex Pass Plex Pass

I am trying to track down the cause of this error. I have been seeing it for the last few weeks and seemed to start when I tried adding photos onto the plea server. I have removed the photos but it still crashes, seems to be more prevalent when the library has any updates but generally it crashes at least once per day, more often with multiple updates.

Is there a log I can view to get more information? I am running FreeNAS-9.10.2-U5.

Thanks in advance.

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Best Answer

  • mjc102510mjc102510 Posts: 7Members, Plex Pass Plex Pass
    Accepted Answer

    Thanks the VIMAGE made an improvement - the odd thing is that it was selected already in the jail, but I cleared the checkbox saved and then went back in and reselected. The exit on signal 11 was much less frequent but still occurred, I was reading another thread and there was one recommendation to upgrade FreeNas to V11 which stopped the exit on signal 11, but introduced another error. I will create a new thread for this.

Answers

  • mjc102510mjc102510 Posts: 7Members, Plex Pass Plex Pass

    I saw today that there was an update to Plex - so have upgraded to Plex Media Server 1.7.5.4035.

    Not sure if this has made it worse but it has crashed twice in the last hour.

  • johnm_ColaSCjohnm_ColaSC Posts: 1,287Members, Plex Pass, Plex Ninja, TunerTester Plex Ninja

    1.7.5 has been out for a while, might have recently been released to Public but the latest Plex Pass version is 1.7.6. Might want to check to make sure you have Plex Pass Downloads turned on.

    Windows 10 Pro
    Intel Core i5-3570K, 32GB RAM
    Plex DVR, Post Processing with MCEBuddy 2.4.7 & Comskip 0.81.093
    HDHR Connect, HDHR Prime
    Clients - Windows, iOS, Roku, Fire TV, Samsung TV

  • mjc102510mjc102510 Posts: 7Members, Plex Pass Plex Pass

    Thanks john - I have upgraded to 1.7.5.4035 but it has made no difference. Still crashing frequently.

  • mjc102510mjc102510 Posts: 7Members, Plex Pass Plex Pass

    Plex Media Server 1.7.5.4035 on FreeNAS exited on signal 11 - are there any logs that could help track this down?

  • johnm_ColaSCjohnm_ColaSC Posts: 1,287Members, Plex Pass, Plex Ninja, TunerTester Plex Ninja

    Plex Media Server is the one to start with.

    Windows 10 Pro
    Intel Core i5-3570K, 32GB RAM
    Plex DVR, Post Processing with MCEBuddy 2.4.7 & Comskip 0.81.093
    HDHR Connect, HDHR Prime
    Clients - Windows, iOS, Roku, Fire TV, Samsung TV

  • mjc102510mjc102510 Posts: 7Members, Plex Pass Plex Pass

    The Plex Media Server.log didn't show any errors but I found these in the Plex Media Scanner.log they appear to be repeated a few times before it stops:
    Jul 24, 2017 11:36:12.234 [0x80e49cc00] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=10413857&metadataType=2&state=5&metadataState=idle
    Jul 24, 2017 11:36:12.234 [0x80e49cc00] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.234 [0x80e49cc00] WARN - HTTP error requesting GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=1&metadataItemID=10413857&metadataType=2&state=5&metadataState=idle (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.237 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.237 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.237 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.237 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.237 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.238 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server
    Jul 24, 2017 11:36:12.238 [0x80e3cd400] DEBUG - MediaItem::PerformBackgroundAnalysis on 8628427
    Jul 24, 2017 11:36:12.241 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.241 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.242 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.242 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.242 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.243 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server
    Jul 24, 2017 11:36:12.243 [0x80e3cd400] DEBUG - MediaItem::PerformBackgroundAnalysis on 8628428
    Jul 24, 2017 11:36:12.246 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.246 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.246 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.246 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.247 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.247 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server
    Jul 24, 2017 11:36:12.247 [0x80e3cd400] DEBUG - MediaItem::PerformBackgroundAnalysis on 8628429
    Jul 24, 2017 11:36:12.250 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.251 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.251 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.251 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.251 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.251 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server
    Jul 24, 2017 11:36:12.251 [0x80e3cd400] DEBUG - MediaItem::PerformBackgroundAnalysis on 8628430
    Jul 24, 2017 11:36:12.254 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.255 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.255 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.255 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.255 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.255 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server
    Jul 24, 2017 11:36:12.256 [0x80e3cd400] DEBUG - MediaItem::PerformBackgroundAnalysis on 8628431
    Jul 24, 2017 11:36:12.258 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.259 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.259 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.259 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.259 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.259 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server
    Jul 24, 2017 11:36:12.260 [0x80e3cd400] DEBUG - MediaItem::PerformBackgroundAnalysis on 8628432
    Jul 24, 2017 11:36:12.262 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.263 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.263 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.263 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.264 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.264 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server
    Jul 24, 2017 11:36:12.264 [0x80e3cd400] DEBUG - MediaItem::PerformBackgroundAnalysis on 8628433
    Jul 24, 2017 11:36:12.267 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.267 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.267 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.267 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.268 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.268 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server
    Jul 24, 2017 11:36:12.268 [0x80e3cd400] DEBUG - MediaItem::PerformBackgroundAnalysis on 8628434
    Jul 24, 2017 11:36:12.271 [0x80e3cd400] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.271 [0x80e3cd400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.272 [0x80e3cd400] ERROR - Error issuing curl_easy_perform(handle): 7
    Jul 24, 2017 11:36:12.272 [0x80e3cd400] WARN - HTTP error requesting GET http://127.0.0.1:32400/library/changestamp (0, No error) (Failed connect to 127.0.0.1:32400; Connection refused)
    Jul 24, 2017 11:36:12.272 [0x80e3cd400] ERROR - HTTP -7 downloading url http://127.0.0.1:32400/library/changestamp
    Jul 24, 2017 11:36:12.272 [0x80e3cd400] ERROR - Exception in worker thread: Unable to allocate a changestamp from the server

  • gbooker02gbooker02 Posts: 596Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    While it may not be your issue, the above logs indicate that the server cannot access itself via localhost. This is a requirement. You likely have it running in a jail without vimage which will result in no loopback interface.

    Also, 1.5.5 is old.

  • mjc102510mjc102510 Posts: 7Members, Plex Pass Plex Pass
    Accepted Answer

    Thanks the VIMAGE made an improvement - the odd thing is that it was selected already in the jail, but I cleared the checkbox saved and then went back in and reselected. The exit on signal 11 was much less frequent but still occurred, I was reading another thread and there was one recommendation to upgrade FreeNas to V11 which stopped the exit on signal 11, but introduced another error. I will create a new thread for this.

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