If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

shared user, no restrictions, photo library displays "there are no items in this library"

wmcneilwmcneil Posts: 22Members, Plex Pass Plex Pass

Running Plex server 1.7.6.4058 with plex pass. I am sharing all my plex libraries with a user. There are no restrictions on the user. The user can see all my libraries (Home Video, Movies, Music) except my photo library. When the user selects the photo library for the first time, a message complaining that timeline sharing will not work without a server update displays (which should not be the case, I am running 1.7.6.4058), and then after selecting to view by folder, the message "There are no items in this library" displays. There are no with my primary user being able to see the contents of the photo library, only my shared user has the problem.

Comments

  • wmcneilwmcneil Posts: 22Members, Plex Pass Plex Pass

    If someone from plex could help out here, I would appreciate it. I was an early plex pass supporter of plex, and I have tried to use sharing for years now, and there is always one problem or another with it. More data about the problem I am having:

    On the user's web home screen, with the "Discover All Libraries" view selected, it does show a few photos in the "recently added photos" section (despite the fact that the photos displayed were added years ago), and if the user clicks on one, it displays properly. But if the user clicks on the Photos library, the message "there are no items in the library" appears.

    With my primary user, I can see all the photos, but I notice when I select the timeline view, some of the photos have a date of Jan 1, 1990, despite the fact that I have verified all the metadata in the associate jpeg file shows a 2017 date.

  • wmcneilwmcneil Posts: 22Members, Plex Pass Plex Pass

    I see other posts concerning photos not displaying for a shared user, and no responses from any Plex developer. What is the reason that photo support is being ignored?

  • petwripetwri Posts: 11Members, Plex Pass Plex Pass

    Same problem here. Plex keeps announcing new features with the photo library, but I don't even get to see mine. Either "There was an error loading the timeline for this library. The photos timeline requires Plex Media Server 1.5.4 or higher." or "There are no items in this library.", both which is not true. I'm on Version 1.8.2.4209 and yes, there are photos in that folder.

  • wmcneilwmcneil Posts: 22Members, Plex Pass Plex Pass

    More debugging I tried: I added a new friend with a new email id that did not currently have a plex account. I created a new plex account for this new email id, and photo sharing works correctly. For my other existing id where photo sharing is not working as described above, in my main user account, I removed the friend , then added the friend back. Photo sharing remains broken for that friend, same problem described above, namely: When the friend selects the photo library for the first time, a message complaining that timeline sharing will not work without a server update displays (which should not be the case, I am running 1.9.5.4339 ), and then after selecting to view by folder, the message "There are no items in this library" displays. I thought about deleting the plex account for the friend that does not work and recreating it, but there are lots of warning about not doing that, including a month delay to use the email address again, and the friendly advice to seek help in the forums. Come on Plex Developers, this has been broken for a long time, and I have tried everything I can think up to help debug it!

  • mveckmveck Posts: 1Validating, Plex Pass Plex Pass
    edited January 1

    I am having the same issue when using the library for my own photo's no sharing... the bummer in this is that I decided to take a plex pass when all worked fine... After obtaining the Plex pass it failed...

  • thomnielk@riseup.netthomnielk@riseup.net Posts: 1Members, Plex Pass Plex Pass

    Same here. PlexPass user since today (Version 1.10.1.4602)

  • wmcneilwmcneil Posts: 22Members, Plex Pass Plex Pass

    Still broken, has been for years. Years go by with new features added for photos, yet this bug prevents any use of photo sharing.

  • plinleyplinley Posts: 38Members, Plex Pass Plex Pass

    I'm having this problem as well... I created a "Workout Videos" Library... the user can see all other shared libraries, but not this one... I can see the library just fine when logged in as my (admin) user. I have tried refreshing metadata, updating libraries, etc. with no luck!! Running the newest version of PMS (1.13.0.5023) on Windows Server 2012. File permissions are the same on this windows folder as all other library folders.

  • plinleyplinley Posts: 38Members, Plex Pass Plex Pass

    Got it! There was no rating set and I had that user restricted... went in to each video and set the Content Rating to 'G' and voila!

  • wmcneilwmcneil Posts: 22Members, Plex Pass Plex Pass

    Update: When I removed a music album label restriction that had been in place for the user, the user was then able to see all the photos in the library. So while plex does not currently support adding labels to photos (which is another feature that is absolutely needed for sharing: see http://forums.plex.tv/discussion/232921/sharing-and-labels-for-photos ), apparently the use of a label restriction for music albums causes all photos to not be viewable.

Sign In or Register to comment.