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HELP! Plex Cloud on Apple TV 4

kyledesignerkyledesigner Members, Plex Pass Posts: 3 Plex Pass

Hi,

I'm really hoping someone can help because my Plex is now barely working.
I am using Plex Cloud to play movies from my Google Drive on my Apple TV 4. But I get constant buffering issues bot at the start and throughout playing a movie. Sometimes stopping for several minutes. Not sure what I can do to improve it.

My internet connection is really good and my Apple TV is plugged into the network directly via Ethernet.

Plex 1.13
Apple TV 4th Generation
tvOS 10.2.1
Plex Cloud connected to Google Drive

Any help of tips would be amazing. Thanks!

Comments

  • kyledesignerkyledesigner Members, Plex Pass Posts: 3 Plex Pass

    Can anyone help?

  • pkonnektompkonnektom Members, Plex Pass Posts: 107 Plex Pass
    edited July 27

    Sorry. I think everybody with Apple TV got this problems with Plex cloud. Got this problems myself as well. Thinking about another solutions like mount Gdrive and run PMS locally again , setting up everything for Infuse or get a tv-player that actually works (if there's such).

  • kyledesignerkyledesigner Members, Plex Pass Posts: 3 Plex Pass

    How can I speak to someone from Plex about this? There website just sends you to the forums. I'm spending my money with them and Google Drive and it doesn't work!

  • T'hain Esh KelchT'hain Esh Kelch Members Posts: 343 ✭✭✭

    @kyledesigner said:
    How can I speak to someone from Plex about this? There website just sends you to the forums. I'm spending my money with them and Google Drive and it doesn't work!

    Post in the Plex Cloud subforum. Plex employees avoid the AppleTV forum.

  • pkonnektompkonnektom Members, Plex Pass Posts: 107 Plex Pass

    @T'hain Esh Kelch said:

    @kyledesigner said:
    How can I speak to someone from Plex about this? There website just sends you to the forums. I'm spending my money with them and Google Drive and it doesn't work!

    Post in the Plex Cloud subforum. Plex employees avoid the AppleTV forum.

    They have completely abandoned the Plex Cloud subform forum I can tell. :/

  • pkonnektompkonnektom Members, Plex Pass Posts: 107 Plex Pass

    @kyledesigner said:
    How can I speak to someone from Plex about this? There website just sends you to the forums. I'm spending my money with them and Google Drive and it doesn't work!

    Try using Facebook, I believe that's the only contact-option that really works, sadly.

    And btw I highly recommend using Infuse. I'm using it entirely since yesterday and it's really pleasant and stable (and also very sleek).

    This problems with Plex Cloud could take awhile.

  • GForce10GForce10 Members, Plex Pass Posts: 119 Plex Pass

    It's not you, I stopped using plexcloud and through my frustration, may an endless sever with the guide links below. I bought 4 plex accounts and thought the cloud feature would be great. The issue I got is that it will stop, skip, or go backwards slightly. Doesn't matter how strong your connection is.

    Build the Awesome Automated Plex Server (with Docker)
    a. Install Plex, PlexPy, Ombi, Docker, Portainer, Wordpress, MariaDB, SABNZBD, Couch & Sonnar
    b. Uses PlexDrive to prevent API Bans / RClone for Uploads / w Unlimited Google Stroage

    Github Project: https://github.com/Admin9705/The-Awesome-Plex-Server/

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