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Download Plex Media Player. Install. Click open. Crash.

BHK3BHK3 Posts: 8Members ✭✭

So I don't understand how to even troubleshoot this. The title is literally the process I go through. Unistalling and reinstalling didn't do anything.


  • spikemixturespikemixture Posts: 1,498Members, Plex Pass Plex Pass

    Some details will help!!
    Install on what?
    What is the server version?
    How old are you?
    What is your server on?
    Where do you live?
    What speed is your internet connection?
    What is your mother's maiden name?

    Plex related : NAS Synology 1817+ & 1815+, 3x NUC (Skull i7, i5 & i3), Drobo 5N and 2 Nvidia Shield Pros (2017 and 2015)
    Client hardware used or using - Shield 2015 pro and 2017 pro, ATV4, Xbox 360 and one, Fire stick and TV, windows PMP, Raspberry PI, Roku Stick, 3 and 4 plus several Android Phones and Tablets.

    I give MY opinion from MY experience!

    So much importance is put on the processing power of your PMS box.
    I say equal or more should be put on correctly formatting and optimizing your media !

  • BHK3BHK3 Posts: 8Members ✭✭

    Windows 10 PC

    Whatever the latest version is


    Beast Coast

  • BHK3BHK3 Posts: 8Members ✭✭

    bump, if this is allowed.

  • kegobeer-plexkegobeer-plex Posts: 5,866Members, Plex Pass, Plex Ninja Plex Ninja

    Post the actual version number please of your Plex Server and your Plex Media Player.

    Where are my log files?

    How do I properly name my media files?

    Plex Dance

    NVIDIA SHIELD SMB/NAS Sharing How-To - / - NVIDIA SHIELD Support Documents

    Plex Server: Running on ThinkServer TS140 w/Server 2012 R2 Essentials
    Primary Plex Player: Shield TV, always the latest beta build, always the latest firmware revision

  • BHK3BHK3 Posts: 8Members ✭✭

    I downloaded the 2.0 beta and it works there, you can close the thread, unless it breaks when the full version is released.

  • BHK3BHK3 Posts: 8Members ✭✭
    edited October 2017

    Never mind it's back again. Using the latest version of Plex:, September 27, 2017. I hate using the web browser since the quality is lower. Clicking repair in the setup does nothing, the bar simply fills after a minute or two and the program says done with no change.

  • BHK3BHK3 Posts: 8Members ✭✭

    bump, bump

  • BHK3BHK3 Posts: 8Members ✭✭

    still happens with the new version but ever so slightly better. It at least opens and I can use it for like 2 seconds before it closes
    October 11, 2017

  • vlangvlang Posts: 1,648Members, Plex Pass, Plex Ninja Plex Ninja

    Pretty weird. I see no crash dumps for this either.

    Not sure how to debug this. One thing you could do is checking whether any of those are on your system (the list is for Plex Media Server, but partially affects Plex Media Player too):

    Not at Plex anymore. I'm not a Ninja either.

  • BHK3BHK3 Posts: 8Members ✭✭
    edited October 2017

    Crash Dumps? But I didn't upload any, unless you can see into my computer??

    I checked the DLL list, I have none of those DLL's in my windows32 folder.

  • vlangvlang Posts: 1,648Members, Plex Pass, Plex Ninja Plex Ninja

    Crash mini dumps (which really just contain a backtrace, if at all) are uploaded automatically, see pmphelper.log files (https://support.plex.tv/hc/en-us/articles/207338748-Plex-Media-Player-Logs).

    Not at Plex anymore. I'm not a Ninja either.

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