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Plex stops playing on Apple TV 4 when Library Media Scans

inphidelinphidel Posts: 5Members, Plex Pass Plex Pass

When a library media scan runs on my Movie library, plex stops playing video on an Apple TV 4 or on iPhone iOS. Video playback on the ATV4 does not stop for TV, or other video libraries when they do a media scan update. I have tried removing the Movie library and rebuilding it which does not fix the issue. Roku doesn't seem to be affected by this issue, but the Roku mostly does direct play. Apple TV seems to be either transcoding or direct stream depending on how the settings are configured in the Apple TV plex app. Any tips on what look for in the logs to determine why a media scan update on the movie library would stop video playback on the ATV4 or iOS?

Best Answer

  • inphidelinphidel Posts: 5Members, Plex Pass Plex Pass
    edited August 5 Accepted Answer

    Fixed. It appears the transcoder was crashing during a media scan update due to a funky character in a folder name. Deleted that folder and no more iOS playback issues.

Answers

  • inphidelinphidel Posts: 5Members, Plex Pass Plex Pass
    edited August 5 Accepted Answer

    Fixed. It appears the transcoder was crashing during a media scan update due to a funky character in a folder name. Deleted that folder and no more iOS playback issues.

  • GForce10GForce10 Posts: 161Members, Plex Pass Plex Pass

    See your the master of your own post :D

    Build the Awesome Plex Server (Automated Server Edition - UB16.04 VPS & Dedicated Server Use)
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