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No Playback on iOS Plex App

KayJay_24KayJay_24 Posts: 2Members

Hello guys,

Just paid £5 to unlock the Plex app on my iPhone 7 Plus to watch my media on my phone. When I try to play back certain shows it doesn't play them but instead displays the Artwork for said TV show or Movie. The format is I am trying to play is MKV. Please can someone help me as I don't know why this is causing a problem, I've used other Media Servers in the past that were able to play all of my content just fine through the mobile app.


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