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[BUG] Direct Play Audio Track not changeable (SAMSUNG)

hexhex666hexhex666 Members Posts: 6 ✭✭

Dear Plex team,

please get in touch with this bug. It is described in these threads:

"Never had this problem before (using Plex for maybe 6month+).
Happens to all formats available to me (ac3 dts / mp4 mkv).
The TV App shows all languages, I can select them but it doesn't change the audio track. Changing via PC "Now playing" doesn't work either.
It defaults to audio track 1
When I disable DTS(DCA) under settings in the TV App and Plex starts transcoding the correct audio plays.
Windows Plex 3.9.1
Samsung Plex (3.1.0(3.8.0))
Reinstalled Plex on both systems and tried to change settings without success."

Got the same issue with KS8090 (latest App) and Plex Server 1.7.0 (latest) for Synology.

Thank you very much in advance.


  • andersloanderslo Members, Plex Pass Posts: 10 Plex Pass

    Same issue here as well.

  • joeevans70joeevans70 Members, Plex Pass Posts: 10 Plex Pass

    Same issue here

  • mbze430mbze430 Members, Plex Pass Posts: 133 Plex Pass

    Same issue here.

    Anyone actually listening to our issues and concerns? Seems like they take more time putting in features then fixing old problems

  • ggoldfingerdggoldfingerd Members, Plex Pass Posts: 19 Plex Pass

    Same issue here. I have not reported it but it has occurred for at least the last month. I switched to my PS4 Plex app. Guess I will try disabling direct play....

  • mindxuntepmindxuntep Members Posts: 2

    Same problem on KU6020

  • Sebastian87Sebastian87 Members, Plex Pass Posts: 22 Plex Pass

    Same problem her eon KU6300

  • toniosjtoniosj Members Posts: 1

    I have this problem since 2.009 version. I select language, but appears unknow, and i cant change it.

  • Mark BuurmanMark Buurman Members, Plex Pass Posts: 2 Plex Pass

    Same here k5600..

  • tia.92tia.92 Members Posts: 3 ✭✭

    also does not change the sound track KU6300

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