If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Hevc playback on Fall Creator Update insiders preview.

When you install the Fall Creator Update insider preview and try to direct play a hevc video in Plex, you'll notice that the screen stays black and you hear only the sound.

The reason is that Microsoft has moved the hevc playback capability into an extension named "Hevc video extension". It is not visible if you do a search directly in the Windows Store. You need to try to play an hevc file in the "Movie And TV" app, then it will give you the option to download the extension. Once it is installed, the Plex app will direct play Hevc files without problem.

This procedure was tested on build 16257 of the insider preview.

Sign In or Register to comment.