Direct Play Is Constantly Stopping; Disabling Direct Play Is Gone In Android/iOS/Chrome (browser)
So, any direct play video (possibly the audio is the problem) will suddenly stop playing on the Chromecast. It goes back to the "movie poster" screen. There is no error message, it just simply stops. I went to find the "Advanced - Disable Direct Stream/Play" options but they are not there in Android nor in iOS. There is also no option in Chrome (browser).
If I drop the quality, it will play fine with no issue. So, if a 1080p /12Mbps file is dropped to 1080p/8Mbps (transcoded) it will play great. If I take a 1080p 2Mbps file and drop to 720p/4Mbps (transcoded) it will play fine. My network connection is 300Mbps to the Chromecast (I have 5 I have tested) and my network is reporting back utilization of 12Mbps so the network is not the problem. Further still, it will direct play on all devices (tablets, phones, Android, iOS, etc) with no issue. This is a Chromecast issue.
The file type is MKV. I have tried 9 files, 5 Chromecasts, Android/iOS/Browser starting of the stream, changing to 5.1 vs 2ch, with all the same results. Only transcoding fixes the issue.
My two issues are:
1. The Chromecast (4K model) is not handling the direct play/stream properly.
2. Why the heck is the Disable Direct Play/Stream options missing?! If I want to transcode, that is my perogitive, why was this removed? I remember needing to turn Direct Stream off to make Chromecast play properly before, and that worked for years. What is the deal?
I am hoping for a Plex Employee to reply back here. Too often recently, there seems to be no responses to the many issues posted. If you look on their support page as of today, it states "Most Plex apps can disable direct play/stream" and I gotta be honest, if on Chrome (browser), Android and iOS it is not there, then that excludes "most" apps, you know?
I can provide whatever troubleshooting logs someone may need, but the casting issue occurs from the computer, Android and iOS, so this is not specific with apps frankly.
Server: MacMini (Late 2012); 2.3 GHz i7, 16GB RAM, SSD
Storage: 2 x Terramaster; 5 x 8TB Seagate Drives, 2 8TB RAID 1 (16TB)
Network: Full Unifi Network (3 switches, 2 AP-HDs, USG), Frontier FiOS 100MB/110MB
Plex Users: 15 users; United States, El Salvador, Spain
Devices: Mostly Android (20+ devices) and a few iOS products, 9 Chromecasts, 2 Shields, and some Chrome access