If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Question on using Shield TV Pro and external drive

jsc1205jsc1205 Posts: 71Validating, Plex Pass Plex Pass

Purchased the Nvidia Shield TV Pro and set it up to use it as the media server. I have a Western Digital MyBookLive external drive (not a cloud drive with Plex installed on it) that I have some movies and tv shows on and followed the steps to mount it to the Shield TV to Plex. The external drive is directly connected to my router. Plex sees the folders and added everything just fine, but its when I try playing back a show or movie I get the following error:
"Conversion failed. A required codec could not be found or failed to install."
Not sure whats happening here. When I use Plex on any of my devices or in the home theater room running through a receiver everything works just fine when I have my PC on and I select that server. But even with the PC on and I select Shield TV as the server, I get that error. So does it have anything to do with the external drive?? Or should I have mounted the router instead?? Please advise. My goal is to get this working where I do not have to have my PC on.

Answers

  • rouqrouq Posts: 361Members, Plex Pass Plex Pass

    What is the Plex server version running on your Shield?

    If you have the stock pms (0.9.x), updating will fix this. On your computer with a web browser, go on Google play, search for plex server. Click install, log in using your Sheild Google account and push the latest pms on your Shield.

  • jsc1205jsc1205 Posts: 71Validating, Plex Pass Plex Pass

    Will this then allow me to view media without having my PC on?

  • rouqrouq Posts: 361Members, Plex Pass Plex Pass

    Pms on Shield and PMS on your computer are 2 independent servers. So yes, if you update PMS on Shield and select this server, there is no reason, unless the medias are on that pc, that the pc needs to be on.

  • jsc1205jsc1205 Posts: 71Validating, Plex Pass Plex Pass

    Ok thanks. Would using the PMS on Shield allow me to watch everything away from home?...or would that only be with the Plex Cloud?

  • rouqrouq Posts: 361Members, Plex Pass Plex Pass

    Yes if you setup remote access.

  • Elijah_BaleyElijah_Baley Posts: 4,441Members, Plex Pass Plex Pass

    @rouq said:
    Yes if you correctly setup remote access.

    Fixed your post. ;)

    "If you pick up a starving dog and make him prosperous, he will not bite you. This is the principal difference between a dog and a man." - Mark Twain
    "If knowledge can create problems, it is not through ignorance that we can solve them." - Isaac Asimov
    “There is a cult of ignorance in the United States, and there has always been. The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that "my ignorance is just as good as your knowledge.” - Isaac Asimov

Sign In or Register to comment.