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Question on using Shield TV Pro and external drive

jsc1205jsc1205 Posts: 67Validating, Plex Pass Plex Pass

Purchased the Nvidia Shield TV Pro and set it up to use it as the media server. I have a Western Digital MyBookLive external drive (not a cloud drive with Plex installed on it) that I have some movies and tv shows on and followed the steps to mount it to the Shield TV to Plex. The external drive is directly connected to my router. Plex sees the folders and added everything just fine, but its when I try playing back a show or movie I get the following error:
"Conversion failed. A required codec could not be found or failed to install."
Not sure whats happening here. When I use Plex on any of my devices or in the home theater room running through a receiver everything works just fine when I have my PC on and I select that server. But even with the PC on and I select Shield TV as the server, I get that error. So does it have anything to do with the external drive?? Or should I have mounted the router instead?? Please advise. My goal is to get this working where I do not have to have my PC on.


  • rouqrouq Posts: 291Members, Plex Pass Plex Pass

    What is the Plex server version running on your Shield?

    If you have the stock pms (0.9.x), updating will fix this. On your computer with a web browser, go on Google play, search for plex server. Click install, log in using your Sheild Google account and push the latest pms on your Shield.

  • jsc1205jsc1205 Posts: 67Validating, Plex Pass Plex Pass

    Will this then allow me to view media without having my PC on?

  • rouqrouq Posts: 291Members, Plex Pass Plex Pass

    Pms on Shield and PMS on your computer are 2 independent servers. So yes, if you update PMS on Shield and select this server, there is no reason, unless the medias are on that pc, that the pc needs to be on.

  • jsc1205jsc1205 Posts: 67Validating, Plex Pass Plex Pass

    Ok thanks. Would using the PMS on Shield allow me to watch everything away from home?...or would that only be with the Plex Cloud?

  • rouqrouq Posts: 291Members, Plex Pass Plex Pass

    Yes if you setup remote access.

  • Elijah_BaleyElijah_Baley Posts: 4,365Members, Plex Pass Plex Pass

    @rouq said:
    Yes if you correctly setup remote access.

    Fixed your post. ;)

    Plex has lost me! I am moving all my local media consumption to Emby. There are things about Plex that are better than Emby but Plex has begun misleading their customers and even telling their users bald faced lies and that is unacceptable so I no longer use Plex for any media consumption.
    I will NOT be lied to by a company I have any choice about using.
    It has been a good ride but I now feel that I am the one being ridden.
    Emby is NOT better software but they are a better company at this point.

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