If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

08/07/17 XBOX Update (Alpha) resulted in grey letterbox bars on 1080 videos

24

Comments

  • xetnezxetnez Posts: 22Members, Plex Pass Plex Pass
    edited August 31

    it is for me

    v1710.170828-1900

  • mike4001mike4001 Posts: 556Members, Plex Pass Plex Pass

    Strage.

    I am definitely on the build that released today (version string you mentioned).

    But both PLEX and the official Media player app still show grey bars.

    Please => anybody else can comment on this?

  • mike4001mike4001 Posts: 556Members, Plex Pass Plex Pass

    EDIT: To be sure: You are playing a video with 2,35:1 aspect ratio and not a 16:9 video which has the black bars included in the video stream?

  • xetnezxetnez Posts: 22Members, Plex Pass Plex Pass
    edited August 31

    Its the same movie as in the OP bro. Almost the same frame ;-)

    perhaps you need to unplug the xbox for 30 seconds, push the power button for 10, plug it back in? That's the only way to clear the cache as of right now. I'm grasping at straws why it's fixed for me and not you.

    Also confirmed via others on Reddit that it's fixed for them.

    But, to satisfy, here is a screenshot of the specs

  • xetnezxetnez Posts: 22Members, Plex Pass Plex Pass

    @mrexcuse said:
    Any changes to HEVC support and green screen issue with the latest xbox update?

    10bit HEVC's play just fine since the 08/07 Alpha. I haven't seen a green screen issue.

  • mike4001mike4001 Posts: 556Members, Plex Pass Plex Pass

    OK I see that you are indeed watching a 2.35:1 video ... I am still hoping some other user lets us know if I am the only one with grey bars or you are the only one with black bars :dizzy:

    What I also noticed in the official media player: When starting the video I had for maybe 1/4 second black bars, then they immediately switched to grey. Maybe it has to do with the TV connected and in my case xbox switches the RGB/HDR mode after starting the video and produces these grey bars.

    Do you have a HDR enabled TV? - I do not.

    Anyway: Have reported it via the insider app again.

  • mike4001mike4001 Posts: 556Members, Plex Pass Plex Pass

    FYI: Did a hard reboot (again) and played around with the color depth and YUV settings => no change.

  • xetnezxetnez Posts: 22Members, Plex Pass Plex Pass

    @mike4001 said:
    Do you have a HDR enabled TV? - I do not.

    negative. It's a 3yr old Sony Bravia. OG XB1, HDMI & Optical.

    I'll have my daughter check on her XB1S later tonight if you like. Also a non-HDR TV, but it's 3 months old.

    I was watching movies prior to the update with grey letterbox, took a break to update the XB, and went right back to watching and I noticed the black letterbox.

  • kingshillbillykingshillbilly Posts: 17Members ✭✭

    I checked several movies on the new update and they are all looking fine for me now.

    No mention of this fix in the release notes, although they do mention that 4K movies will result in crashes at this time across all apps, FYI

  • mike4001mike4001 Posts: 556Members, Plex Pass Plex Pass
    edited August 31

    @xetnez Yes would be nice to check your daughters xbox one S

    Are you and @kingshillbilly maybe on a standard Xbox One? (EDIT: now I see you wrote OG XBox)

    I am on an S. Maybe thats it.

    Anyway: Thank for the info to both of you. I will just keep submitting feedback :-)

  • tstrmrtstrmr Posts: 5Members ✭✭

    Also on an S, also still having this problem. Maybe it's related to the HDR capabilities? I don't have an HDR screen.

  • TEEllis22TEEllis22 Posts: 3Validating, Plex Pass Plex Pass

    Fixed for me on latest Alpha update
    Day One Xbox

  • adamskoogadamskoog Posts: 2,378Members, Plex Pass, Plex Ninja Plex Ninja

    I'm on a day one xbone, working correctly now. Make sure to submit feedback if you are still having issues.

  • mike4001mike4001 Posts: 556Members, Plex Pass Plex Pass

    OK my wild guess here:

    OG Xbox One is fixed
    Xbox One S is not fixed

  • xetnezxetnez Posts: 22Members, Plex Pass Plex Pass

    Confirmed still an issue on my Daughters XB1S.

    Original (black) XB1: Black letter-box bars as it should be.
    XB1-S (white): Grey letter-box bars, this is bad.

    To make matters worse, seems the grey is brighter now.

    Freaky.

  • mike4001mike4001 Posts: 556Members, Plex Pass Plex Pass

    Thanks for confirming.

    I just submit a bug report every new build.

    Hope everyone who is having the problem does this.

  • TalusTalus Posts: 4Members, Plex Pass Plex Pass

    I am having the same problem on my Xbox One S. I reported through the Xbox Insider App.

  • TheNinjaJediTheNinjaJedi Posts: 1Members, Plex Pass Plex Pass

    I do hope this gets fixed soon.

  • MrFloodMrFlood Posts: 1Members, Plex Pass Plex Pass

    Same issue on Xbox One S. It's definitely an Xbox issue and not a Plex one. Was having the same issue within the BluRay app a week ago.

  • adamskoogadamskoog Posts: 2,378Members, Plex Pass, Plex Ninja Plex Ninja

    Its actually back on my day one Xbox as well with the most recent update. Hopefully they figure it out soon.

Sign In or Register to comment.