If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Can not connect to media server. I have tried all of the suggestions in the screen shot

Comments

  • simon_lefischsimon_lefisch Posts: 138Members, Plex Pass Plex Pass

    Can you give a little more info?

    What version of PMS?
    Is PMS on a Windows/Mac/Linux box?
    Is your PMS box hardwired or Wifi?
    What is your client (Apple TV/ Amazon Fire TV/ Android TV)?
    What version is the Plex app?
    Is your client hardwired to your LAN or Wifi?

    The more info the better to diagnose the problem.

    Local Server
    OS: CentOS 7 Minimal
    CPU: 2.83GHz Quad-core (no hyper-threading)
    RAM: 8GB
    OS Storage: 1TB HDD (x1)
    Media Storage: 4TB HDD (x2) in RAID 1
    Plex Media Server: Latest Public Version

    VPS
    OS: Ubuntu Server
    Media Storage: GSuite Drive

    Clients
    Nvidia Shield 16GB (1st gen)
    Amazon FireTV (2nd gen)
    Apple TV 4

  • sa2000sa2000 Posts: 28,835Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Adding to the above feedback:

    • Make sure the server itself is signed in to your plex.tv account.
    • If server on Desktop/Laptop, open browser on the machine and go to http://127.0.0.1:32400/web and claim the server (signing it into your plex.tv account)
    • If server on NAS, open browser on a machine on the local network and go to http://ip-of-nas:32400/web and claim the server (signing it into your account)
    • Make sure your local network is on a valid Private network subnet range
    • If you have multiple plex.tv accounts, check that the server is not already signed in to a different account

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • Rod.mac601Rod.mac601 Posts: 2Members

    I'm using the Amazon Fire Stick. The Home PC is a server shared with me. So it's not on my network. I'm not sure of the server settings but I'm able to access it through Plex on all other devices except the Fire stick. It worked on the FS for about a month and then this error occurred.

  • sa2000sa2000 Posts: 28,835Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited August 10

    @Rod.mac601 said:
    I'm using the Amazon Fire Stick. The Home PC is a server shared with me. So it's not on my network. I'm not sure of the server settings but I'm able to access it through Plex on all other devices except the Fire stick. It worked on the FS for about a month and then this error occurred.

    Investigations need to be done by the server owner with your help to provide screenshots and to get the logs from your Amazon Fire TV at the time of the failure to connect. The server owner needs to ensure debug logging is enabled on the server, restart the server to create fresh log files, then when he tells you to try to connect, you enable network logging on the amazon fire app and try to connect and get your fire tv screenshot / picture showing error and say what time and the logs (you need to know the ip of the amazon fire tv) and these can be passed to the server owner who can add it here with the server logs

    Support Articles
    Amazon Fire TV Logs
    https://support.plex.tv/hc/en-us/articles/201573117-Android-Android-TV-and-Fire-TV-Logs

    Server logs
    https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
    https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
Sign In or Register to comment.