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PMS on dedicated Server Portforwarding

ink0gnito303ink0gnito303 Members Posts: 5 ✭✭

Hello i have running PMS on a dedicated server.
There is only one network interface on the server (enp0s20f0).
When i enable remote access with manually specify port (for example 22345) the public IP and private IP are the same on the webui.
I open the specify port in ufw, but the green status (Fully accessible outside your network) is only shown a few seconds and then comes "Not available outside your network".
Has anybody an idea to solve the problem?

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Answers

  • mdnitoilmdnitoil Members, Plex Pass Posts: 357 Plex Pass

    If it's on a VPN, I thought there was an issue where you can't stray from the stock 32400. Otherwise, no idea.

  • sa2000sa2000 Members, Plex Pass, Plex Ninja, Plex Team Member Posts: 28,091 Plex Team Member
    edited August 10

    @ink0gnito303 said:
    Hello i have running PMS on a dedicated server.
    There is only one network interface on the server (enp0s20f0).
    When i enable remote access with manually specify port (for example 22345) the public IP and private IP are the same on the webui.
    I open the specify port in ufw, but the green status (Fully accessible outside your network) is only shown a few seconds and then comes "Not available outside your network".
    Has anybody an idea to solve the problem?

    Is this server directly connected to the internet?
    What IP Addresses does ifconfig show

    Any logs (after restart)
    See
    https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
    https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

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    _______________________________________________________________________________________

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    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • ink0gnito303ink0gnito303 Members Posts: 5 ✭✭

    ifconfig shows me the interface enp0sf20 with the public ip address and interface lo 127.0.0.1.
    thats all

  • sa2000sa2000 Members, Plex Pass, Plex Ninja, Plex Team Member Posts: 28,091 Plex Team Member

    I presume opening 32400 and have that manually specified as the public port would work ok?

    I am not sure if you can port forward a wan port to a different port for the same IP - ie WAN IP and LAN IP the same

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    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • ink0gnito303ink0gnito303 Members Posts: 5 ✭✭

    when i don't change the plex port in webui and open the port 32400 in firewall (iptables) everything is okay.
    The problem is only when i try to change the plex port in webui.
    Thank you for your answer sa2000

  • sa2000sa2000 Members, Plex Pass, Plex Ninja, Plex Team Member Posts: 28,091 Plex Team Member

    @ink0gnito303 said:
    when i don't change the plex port in webui and open the port 32400 in firewall (iptables) everything is okay.
    The problem is only when i try to change the plex port in webui.
    Thank you for your answer sa2000

    Plex media server must use 32400 for the local port. Your local IP is the public IP and we need to have port 32400 for the local IP

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    _______________________________________________________________________________________

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    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • sa2000sa2000 Members, Plex Pass, Plex Ninja, Plex Team Member Posts: 28,091 Plex Team Member

    Any reason why there is no local subnet / router ?

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    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • ink0gnito303ink0gnito303 Members Posts: 5 ✭✭
    edited August 10

    I don't know.
    Thats my network/interfaces

    source /etc/network/interfaces.d/*

    The loopback network interface

    auto lo
    iface lo inet loopback

    The primary network interface

    allow-hotplug enp0s20f0
    iface enp0s20f0 inet dhcp

  • sa2000sa2000 Members, Plex Pass, Plex Ninja, Plex Team Member Posts: 28,091 Plex Team Member

    Is it your own machine / your setup - or is this hosted system on the web?

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    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • ink0gnito303ink0gnito303 Members Posts: 5 ✭✭

    it is a dedicated server (dedibox xc2016) from online.net

  • sa2000sa2000 Members, Plex Pass, Plex Ninja, Plex Team Member Posts: 28,091 Plex Team Member

    Stick with 32400
    Have a good password on your Plex.tv account for your server

    Note that servers connected to the Internet directly must have all access authenticated and if you ever sign the server out, you need to go through ssh tunnel to reclaim it

    This is Outlined on the support.plex.tv site in installation page

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
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