If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Incorrect Match, wrong movie chosen by plex movie scanner, ways to report/improve matching?

.cynosure..cynosure. Posts: 10Members, Plex Pass Plex Pass

Is there a way to submitt corrections/improvements for the matching part of Plex Movie Agent?
Movie The Wall (2017) always gets idenfied as "The Great Wall" (2016) Eventhough the filename is The Wall (2017).ext... Why the name and year missmatch?
Red Mist (2008).ext always gets indentified as Redbelt (2008) whereas Red Mist (2008) is the second on the list, there is no "mist" in "redbelt" so what gives?


  • flamebirdflamebird Posts: 118Members ✭✭✭

    Both movies come up in a search on TVDB and IMDB; so I'm not sure why it wouldn't match unless you've got some weird metadata in the files.


    Someone with a better clue will probably be along. . . but till then, I'd check the metadata on the files to see if they have some bad info in them.

  • OttoKernerOttoKerner Posts: 28,966Members, Plex Pass, Plex Ninja Plex Ninja
    edited August 2017

    Are you using mp4/m4v files?

    If you started with incorrectly named files, the initial mismatch gets 'stuck' in the Plex database. You need to perform the Plex Dance to get rid of that.

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • .cynosure..cynosure. Posts: 10Members, Plex Pass Plex Pass
    edited August 2017

    Thank you guys for feedback, I will try the dance ASAP.
    btw I use mkwtoolnix, so I end up with .mkv and I'm fine with that standard on all my files.

Sign In or Register to comment.