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subtitles in ripped blu-ray video (pgs format) crashes Plex playback

dkuhl0904dkuhl0904 Posts: 9Members, Plex Pass Plex Pass

Hi, I am using the Plex server on my Nvidia Shield TV and it works OK. Not really well, compared to Kodi direct play I used before, but normally it runs.
But, I archived a lot of my movies and TV shows from my Blu-rays, in 1080p and including the subtitles.
If I play a video without subtitle, everything is OK - even it takes a while before the film or show starts.
As soon, I chose a subtitle included in the .mkv file (in pgs graphic format), the playback stops or crash. It shows "server isn´t able to transcode"... But why transcoding? Shield itself and also my LG smart TV is able to handle the .mkv with the pgs subtitles!

Interesting thing: If I do have text subtitles in i.e. srt format separat from the video file and chose this - everything is fine.

In my honest opinion, it can only be a configuration issue - as no transcoding seems necessary. Can anybody help to find the correct setting?!

many thanks for your help.

Dietmar

Best Answer

  • dkuhl0904dkuhl0904 Posts: 9Members, Plex Pass Plex Pass
    Accepted Answer

    So, anyhow it is a client duty whether or not being able to display directly or request transcoding?

Answers

  • FordGuy61FordGuy61 Posts: 222Members, Plex Pass Plex Pass

    Support for PGS subtitles varies by client.

    I've a Shield TV and Amazon Fire TV Gen 2.

    Plex client on Shield TV direct plays PGS subtitles.

    Plex client on Amazon Fire TV Gen 2 transcodes video when PGS subtitles are selected.

  • dkuhl0904dkuhl0904 Posts: 9Members, Plex Pass Plex Pass
    Accepted Answer

    So, anyhow it is a client duty whether or not being able to display directly or request transcoding?

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