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Network Error Occurred

william.b.coxwilliam.b.cox Posts: 7Members, Plex Pass Plex Pass

random "Network Error Occurred" when using plex app on Samsung Smart Hub tv.
everything is the latest version. (ill update the post with exact versions later)
tv firmware
player app

happens at random, may be fine for several hours, then pops up. Im thinking it has something to do when my internet gets slow or cuts in and out, its not super reliable. kids will be spamming youtube on ipads, and the internet is already slow. i see errors about the plex losing connectivity to the internet around the time i get network errors from the Samsung tv. everything is hard wired, so no idea how to fix this. no issues with other devices, ipad/pc/roku/xbox/android/iphone.

because its local browsing it should be fine to have slow or crappy internet, but because im plex pass and i have to log in to everything is that why is kicking me when my internet times out?

Answers

  • william.b.coxwilliam.b.cox Posts: 7Members, Plex Pass Plex Pass

    Also now if i switch from direct play to streaming when i get the network errors, i see a new error.

    "the requested stream could not be found"

  • william.b.coxwilliam.b.cox Posts: 7Members, Plex Pass Plex Pass

    Aug 18, 2017 19:48:22.303 [4304] WARN - PubSubManager: Connection to 184.105.148.108 failed: Unknown error.
    Aug 18, 2017 19:48:22.303 [4304] WARN - PubSubManager: Connection to 45.79.10.123 failed: Unknown error.
    Aug 18, 2017 19:48:22.303 [4304] ERROR - EventSource: Retrying in 60 seconds.
    Aug 18, 2017 19:51:23.930 [2764] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:01:50.009 [4304] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:02:01.713 [3352] WARN - [PlexforSamsung] [Player.js] - Player Network Error!
    Aug 18, 2017 20:02:01.916 [4676] WARN - [PlexforSamsung] [Player.js] - Player stop playback NETWORKERROR
    Aug 18, 2017 20:02:12.403 [4676] ERROR - ClientProfileExtra: subtitle transcode target already exists for all http
    Aug 18, 2017 20:02:36.476 [4304] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:03:32.978 [4304] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:04:01.185 [1636] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.218750 seconds
    Aug 18, 2017 20:04:01.514 [1636] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.156250 seconds
    Aug 18, 2017 20:04:01.764 [1636] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.125000 seconds
    Aug 18, 2017 20:04:07.982 [2764] ERROR - EventSource: Retrying in 30 seconds.
    Aug 18, 2017 20:04:47.239 [4872] WARN - SLOW QUERY: It took 234.375000 ms to retrieve 75 items.
    Aug 18, 2017 20:04:58.001 [4304] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:05:48.926 [2764] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:06:11.905 [4640] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.203125 seconds
    Aug 18, 2017 20:06:12.171 [4640] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.109375 seconds
    Aug 18, 2017 20:07:48.875 [4992] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.250000 seconds
    Aug 18, 2017 20:07:49.437 [4992] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.187500 seconds
    Aug 18, 2017 20:09:04.934 [2764] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:11:28.610 [3080] ERROR - Error issuing curl_easy_perform(handle): 6
    Aug 18, 2017 20:11:28.610 [3080] WARN - HTTP error requesting GET https://plex.tv/servers/73c1d516ec9fcea5730cc7aa0b836d2f38db5ff4/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1 (0, No error) (Could not resolve host: plex.tv)
    Aug 18, 2017 20:11:31.704 [2764] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:12:06.721 [2764] ERROR - EventSource: Retrying in 30 seconds.
    Aug 18, 2017 20:13:51.051 [2764] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:14:26.057 [2764] ERROR - EventSource: Retrying in 30 seconds.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 45.33.118.95 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 65.52.235.203 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 139.162.7.93 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 184.105.148.101 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 85.90.244.55 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 139.162.117.249 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 139.162.200.94 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 82.94.168.55 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 45.79.211.86 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 45.79.10.123 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] WARN - PubSubManager: Connection to 45.33.75.206 failed: Unknown error.
    Aug 18, 2017 20:15:26.573 [4304] ERROR - EventSource: Retrying in 60 seconds.
    Aug 18, 2017 20:17:47.802 [4304] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:18:22.808 [4304] ERROR - EventSource: Retrying in 30 seconds.
    Aug 18, 2017 20:22:06.772 [4304] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:29:12.673 [4304] ERROR - EventSource: Retrying in 15 seconds.
    Aug 18, 2017 20:29:47.692 [4304] ERROR - EventSource: Retrying in 30 seconds.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 103.3.62.6 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 184.105.148.101 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 85.90.244.55 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 139.162.115.125 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 139.162.200.94 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 23.96.235.188 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 82.94.168.56 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 45.79.210.23 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 45.33.118.95 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] WARN - PubSubManager: Connection to 45.33.75.206 failed: Unknown error.
    Aug 18, 2017 20:30:47.811 [4304] ERROR - EventSource: Retrying in 60 seconds.
    Aug 18, 2017 20:31:02.220 [3948] WARN - [PlexforSamsung] [Player.js] - Player Network Error!
    Aug 18, 2017 20:31:02.266 [4656] WARN - [PlexforSamsung] [Player.js] - Player stop playback NETWORKERROR
    Aug 18, 2017 20:31:47.591 [4040] ERROR - Error issuing curl_easy_perform(handle): 6
    Aug 18, 2017 20:31:47.591 [4040] WARN - HTTP error requesting GET https://plex.tv/servers/73c1d516ec9fcea5730cc7aa0b836d2f38db5ff4/access_tokens.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&includeProfiles=1&includeProviders=1 (0, No error) (Could not resolve host: plex.tv)
    Aug 18, 2017 20:31:51.372 [1712] WARN - [PlexforSamsung] [Player.js] - Player Network Error!
    Aug 18, 2017 20:31:52.887 [2912] WARN - [PlexforSamsung] [Player.js] - Player stop playback NETWORKERROR
    Aug 18, 2017 20:32:04.670 [5108] WARN - SLOW QUERY: It took 218.750000 ms to retrieve 75 items.
    Aug 18, 2017 20:32:07.329 [4656] ERROR - ClientProfileExtra: subtitle transcode target already exists for all http
    Aug 18, 2017 20:32:09.551 [1844] WARN - Transcode runner appears to have died.
    Aug 18, 2017 20:32:20.000 [1712] WARN - [PlexforSamsung] [Player.js] - Player Stream Not Found!
    Aug 18, 2017 20:32:20.109 [2576] WARN - Got a request to stop a transcode session without a session GUID (or with an invalid one).
    Aug 18, 2017 20:32:20.140 [1844] WARN - [PlexforSamsung] [Player.js] - Player stop playback ERROR
    Aug 18, 2017 20:33:04.213 [2388] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.218750 seconds
    Aug 18, 2017 20:33:04.713 [2388] WARN - Held transaction for too long (..\Sync\SyncItemGenerator.cpp:142): 0.156250 seconds
    Aug 18, 2017 20:36:48.739 [3128] INFO - AutoUpdate: no updates available
    Aug 18, 2017 20:36:49.864 [1692] INFO - AutoUpdate: no updates available
    Aug 18, 2017 20:36:51.333 [1692] WARN - SLOW QUERY: It took 296.875000 ms to retrieve 75 items.
    Aug 18, 2017 20:36:58.848 [1844] INFO - AutoUpdate: no updates available

  • william.b.coxwilliam.b.cox Posts: 7Members, Plex Pass Plex Pass

    still broken

  • OrcaOrca Plex for Samsung Developer Posts: 7,281Members, Plex Pass, Plex Ninja Plex Ninja

    Try to unplug the TV for a few minutes from the wallsocket.(not just turn it off, but really unplug it)

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

  • william.b.coxwilliam.b.cox Posts: 7Members, Plex Pass Plex Pass

    unplugging does fix the issue temporarily, but it comes back after several hours - several days.

  • william.b.coxwilliam.b.cox Posts: 7Members, Plex Pass Plex Pass

    i was able to resolve the issue. some type of incompatibility with the software driver from realtek Ethernet card and the samsung tv. once i downloaded the latest release from realtek directly, vs the Microsoft default that the motherboard asus had listed, the problem is gone. its likely this would affect anyone who has a realtek network card.

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