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OFDB plugin PROBLEM under Windows Server 2012

rossiniorrossinior Posts: 205Members, Plex Pass Plex Pass

Hi guys,

Lately, the OFDB opened up for TV series and I hoped to get the same benefits for my German TV series libaries as for my movie libaries (German critics ratings, German titles, German FSK ratings).

I have two PMS servers. One is running under QNAP and one is running under Windows server 2012.

PMS server software: Both PMS are v1.8.1 (most actual Plex Pass version). Both server settings are exactly the same.

Plugin: Both PMS have the most actual OFDB plugin enabled (checked the plugin's code for the latest changes).

Libraries: Both PMS have TV series libraries configured to use TheTVDB agent and are configured as "German" language.

THETVDB agent:
Both agents are configured exactly the same way with the OFDB plugin on top (before TheTVDB) with all checkboxes checked. I installed the QNAP version long time ago and it properly self-updated to the most recent version. I just installed it under Windows PMS a few days ago because the Windows PMS does not have any Movie libraries.

The Problem:
On QNAP, when I refresh the metadata of a TV series which already has been properly identified, I get the OFDB metadata (which can be easily identified with the FSK rating which has been changed recently from "de/xy" to "FSK xy".

If doing the exact same thing on the same series on my Windows server, I do NOT get the OFDB metadata. In fact, I never get these OFDB data for any series under Windows.

Oh, and I restarted the Windows server machine including Plex PMS already.

It seems that OFDB plugin is either missing something, or has a rights problem or whatever...
Can somebody help me to get to the root of my problem?

Thank you in advance.

My plex settings:

16TB QNAP PMS, 8 TB Buffalo Win2k12 PMS - 3x FireTV(2nd gen), 1x Android tablet, 1x Samsung S6 (Music, Movie, TV show libraries)

My "small" feature wishes:
-* multiple parallel filters using an advanced mechanism (AND/OR/NOT) combine different categories when using filters
-* better collection (not only as a meta tag, movie grouping, searchable)
-* user defined meta tags which can be assigned to standard tags but which do not get lost when updating the data (example) [I want to add "James Bond" to all James Bond movie titles without marking the titles as not changable; I would add information on different versions (Uncut, Extended, DC) of a movie to the movie title, I would like to add the role of a character, I want to add a user defined collection name without marking the standard field as not changable]
-* flag to limit my search to the actual library which I am in when doing a search
-* German plex skill for Alexa

Best Answer

  • rossiniorrossinior Posts: 205Members, Plex Pass Plex Pass
    Accepted Answer

    Just cleared the pliug-ins caches, deleted the framework.bundle plus the services.bundle and did a repair install on Windows.

    After a couple of minutes... it worked. Problem solved.

    My plex settings:

    16TB QNAP PMS, 8 TB Buffalo Win2k12 PMS - 3x FireTV(2nd gen), 1x Android tablet, 1x Samsung S6 (Music, Movie, TV show libraries)

    My "small" feature wishes:
    -* multiple parallel filters using an advanced mechanism (AND/OR/NOT) combine different categories when using filters
    -* better collection (not only as a meta tag, movie grouping, searchable)
    -* user defined meta tags which can be assigned to standard tags but which do not get lost when updating the data (example) [I want to add "James Bond" to all James Bond movie titles without marking the titles as not changable; I would add information on different versions (Uncut, Extended, DC) of a movie to the movie title, I would like to add the role of a character, I want to add a user defined collection name without marking the standard field as not changable]
    -* flag to limit my search to the actual library which I am in when doing a search
    -* German plex skill for Alexa

Answers

  • sander1sander1 Channel Developer/Admin Posts: 3,710Members, Plex Pass, Plex Ninja Plex Ninja
    edited August 22

    Please refresh an item in your library (on the Windows install) and then grab the log file com.plexapp.agents.ofdb.log.

    Ref: Channel Log Files

  • rossiniorrossinior Posts: 205Members, Plex Pass Plex Pass

    Here you go.

    My plex settings:

    16TB QNAP PMS, 8 TB Buffalo Win2k12 PMS - 3x FireTV(2nd gen), 1x Android tablet, 1x Samsung S6 (Music, Movie, TV show libraries)

    My "small" feature wishes:
    -* multiple parallel filters using an advanced mechanism (AND/OR/NOT) combine different categories when using filters
    -* better collection (not only as a meta tag, movie grouping, searchable)
    -* user defined meta tags which can be assigned to standard tags but which do not get lost when updating the data (example) [I want to add "James Bond" to all James Bond movie titles without marking the titles as not changable; I would add information on different versions (Uncut, Extended, DC) of a movie to the movie title, I would like to add the role of a character, I want to add a user defined collection name without marking the standard field as not changable]
    -* flag to limit my search to the actual library which I am in when doing a search
    -* German plex skill for Alexa

  • rossiniorrossinior Posts: 205Members, Plex Pass Plex Pass

    Any news on this?

    My plex settings:

    16TB QNAP PMS, 8 TB Buffalo Win2k12 PMS - 3x FireTV(2nd gen), 1x Android tablet, 1x Samsung S6 (Music, Movie, TV show libraries)

    My "small" feature wishes:
    -* multiple parallel filters using an advanced mechanism (AND/OR/NOT) combine different categories when using filters
    -* better collection (not only as a meta tag, movie grouping, searchable)
    -* user defined meta tags which can be assigned to standard tags but which do not get lost when updating the data (example) [I want to add "James Bond" to all James Bond movie titles without marking the titles as not changable; I would add information on different versions (Uncut, Extended, DC) of a movie to the movie title, I would like to add the role of a character, I want to add a user defined collection name without marking the standard field as not changable]
    -* flag to limit my search to the actual library which I am in when doing a search
    -* German plex skill for Alexa

  • rossiniorrossinior Posts: 205Members, Plex Pass Plex Pass

    It looks like there is a problem with Python from the Framework.bundle?!
    I am not able to trace it down... any help on that?

    My plex settings:

    16TB QNAP PMS, 8 TB Buffalo Win2k12 PMS - 3x FireTV(2nd gen), 1x Android tablet, 1x Samsung S6 (Music, Movie, TV show libraries)

    My "small" feature wishes:
    -* multiple parallel filters using an advanced mechanism (AND/OR/NOT) combine different categories when using filters
    -* better collection (not only as a meta tag, movie grouping, searchable)
    -* user defined meta tags which can be assigned to standard tags but which do not get lost when updating the data (example) [I want to add "James Bond" to all James Bond movie titles without marking the titles as not changable; I would add information on different versions (Uncut, Extended, DC) of a movie to the movie title, I would like to add the role of a character, I want to add a user defined collection name without marking the standard field as not changable]
    -* flag to limit my search to the actual library which I am in when doing a search
    -* German plex skill for Alexa

  • rossiniorrossinior Posts: 205Members, Plex Pass Plex Pass

    Forgot: I am using the most actual version of PMS 1.8.3
    Did a fresh install of the OFDB plugin there via channel install button.

    My plex settings:

    16TB QNAP PMS, 8 TB Buffalo Win2k12 PMS - 3x FireTV(2nd gen), 1x Android tablet, 1x Samsung S6 (Music, Movie, TV show libraries)

    My "small" feature wishes:
    -* multiple parallel filters using an advanced mechanism (AND/OR/NOT) combine different categories when using filters
    -* better collection (not only as a meta tag, movie grouping, searchable)
    -* user defined meta tags which can be assigned to standard tags but which do not get lost when updating the data (example) [I want to add "James Bond" to all James Bond movie titles without marking the titles as not changable; I would add information on different versions (Uncut, Extended, DC) of a movie to the movie title, I would like to add the role of a character, I want to add a user defined collection name without marking the standard field as not changable]
    -* flag to limit my search to the actual library which I am in when doing a search
    -* German plex skill for Alexa

  • sander1sander1 Channel Developer/Admin Posts: 3,710Members, Plex Pass, Plex Ninja Plex Ninja

    If you Google return Framework.objects.Redirect(self._core, handlers[0].prefix) you find 1 result only, but no solution. I don't know why PMS is requesting /root at all. It does not do that on my OSX install, for any agent. The only thing I can suggest is doing a fresh new install of PMS...

  • rossiniorrossinior Posts: 205Members, Plex Pass Plex Pass
    Accepted Answer

    Just cleared the pliug-ins caches, deleted the framework.bundle plus the services.bundle and did a repair install on Windows.

    After a couple of minutes... it worked. Problem solved.

    My plex settings:

    16TB QNAP PMS, 8 TB Buffalo Win2k12 PMS - 3x FireTV(2nd gen), 1x Android tablet, 1x Samsung S6 (Music, Movie, TV show libraries)

    My "small" feature wishes:
    -* multiple parallel filters using an advanced mechanism (AND/OR/NOT) combine different categories when using filters
    -* better collection (not only as a meta tag, movie grouping, searchable)
    -* user defined meta tags which can be assigned to standard tags but which do not get lost when updating the data (example) [I want to add "James Bond" to all James Bond movie titles without marking the titles as not changable; I would add information on different versions (Uncut, Extended, DC) of a movie to the movie title, I would like to add the role of a character, I want to add a user defined collection name without marking the standard field as not changable]
    -* flag to limit my search to the actual library which I am in when doing a search
    -* German plex skill for Alexa

  • sander1sander1 Channel Developer/Admin Posts: 3,710Members, Plex Pass, Plex Ninja Plex Ninja

    @rossinior said:
    Just cleared the pliug-ins caches, deleted the framework.bundle plus the services.bundle and did a repair install on Windows.

    After a couple of minutes... it worked. Problem solved.

    Excellent! Good to hear! Weird thing is, I just did an install of OFDB on my Windows 10 test machine and I get the exact same error in my log files! :neutral:

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